Re: Tires: best place to buy in Tempe, AZ?
"Howard Lester" <heylester@dakotacom.net> wrote in message
news:12q8jl6pe07jfdb@corp.supernews.com... > "Michael Pardee" wrote > >> Personally, I've been a Discount Tire customer for nearly 30 years. The >> prices are good and they really watch out for the customer. Once they >> made a mistake and put a pair of tires on our Prius that were not rated >> for the full load of the car. When I brought the car in for another pair >> they caught the mistake and replaced the original pair (with several >> thousand miles on them) no charge without my intervention at all. > > Thanks for that vote of confidence; I'll go there when I need new tires. > About 5 years ago I went to Sears for two new tires. I explained to the > service writer that the front ones need replacing; the back ones are only > about 6 months old. So it was pretty obvious which two were way down in > tread, and which two were quite new looking, and of course anyone with an > IQ higher than that of an armadillo would be able to see which are which. > However, apparently something got lost in the translation, as the tech > (with an apparent IQ of a fig newton), took off my good tires.... > Aargh! The opposite experience was one that sealed my relationship with Discount Tire. We brought our car in because it was shaking and I left it with them while we went shopping. we returned near closing time and they had replaced the offending tire. They replaced what happened to be the one off-brand tire on the car (tread separating). We had the road hazard coverage, so there was no charge to put another off-brand tire on, but they elected to match the other Michelins I had on the car for less than ten dollars. It was the choice I would have made. That was at the Metrocenter store, but I've had great service at every store I've used. Mike |
Re: Tires: best place to buy in Tempe, AZ?
"Howard Lester" <heylester@dakotacom.net> wrote in message
news:12q8jl6pe07jfdb@corp.supernews.com... > "Michael Pardee" wrote > >> Personally, I've been a Discount Tire customer for nearly 30 years. The >> prices are good and they really watch out for the customer. Once they >> made a mistake and put a pair of tires on our Prius that were not rated >> for the full load of the car. When I brought the car in for another pair >> they caught the mistake and replaced the original pair (with several >> thousand miles on them) no charge without my intervention at all. > > Thanks for that vote of confidence; I'll go there when I need new tires. > About 5 years ago I went to Sears for two new tires. I explained to the > service writer that the front ones need replacing; the back ones are only > about 6 months old. So it was pretty obvious which two were way down in > tread, and which two were quite new looking, and of course anyone with an > IQ higher than that of an armadillo would be able to see which are which. > However, apparently something got lost in the translation, as the tech > (with an apparent IQ of a fig newton), took off my good tires.... > Aargh! The opposite experience was one that sealed my relationship with Discount Tire. We brought our car in because it was shaking and I left it with them while we went shopping. we returned near closing time and they had replaced the offending tire. They replaced what happened to be the one off-brand tire on the car (tread separating). We had the road hazard coverage, so there was no charge to put another off-brand tire on, but they elected to match the other Michelins I had on the car for less than ten dollars. It was the choice I would have made. That was at the Metrocenter store, but I've had great service at every store I've used. Mike |
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