100K Warranty Hype
I have a 2001 Accent with 97K miles on it. I have always changed the
oil at or before the recommended intervals; in fact, for most of the life of the car I have changed the oil every 3k miles. I use nothing but Mobil 1. A few weeks ago, I started noticing a tapping sound from the engine. I assumed it was a lifter and took it to a dealer. The service dept. drug their heels every step of the way. They had the car several days and claimed there was not a problem. I told the service manager exactly what the problem was (by researching it at the Hyundai Service website). After a couple more days, their "technician" claimed that the engine had not been properly maintained (which is totally absurd, I have all the receipts except for one). In disgust, I picked up my car, the dealer all the time promising they would get back to me on servicing it under warranty. Of course, they haven't gotten back to me and it's 2 weeks later. Any suggestions on how to proceed next? JJ |
Re: 100K Warranty Hype
This may not help, but it should only take a minute to tell the
manufacturer: Q: Where can I complain about the service I received from my dealer? A: You may contact our Consumer Affairs Department toll free at 800-633-5151 (5:00 a.m. - 6:00 p.m. Pacific Standard Time, Monday - Friday) or write to us at: Hyundai Motor America Consumer Affairs Department P.O. Box 20850 Fountain Valley, CA 92728-0850 http://www.hyundaiusa.com/Owners/Cus..._Questions.asp |
Re: 100K Warranty Hype
Take your car to another dealer.
BTW, I've had much better service from stand alone Hyundai dealers. TW |
Re: 100K Warranty Hype
"helikid" <helikid@yahoo.com> wrote in message news:<1bde59d1ec55342b420062489596bbad@localhost.t alkaboutautos.com>...
> This may not help, but it should only take a minute to tell the > manufacturer: > > Q: Where can I complain about the service I received from my dealer? > > A: You may contact our Consumer Affairs Department toll free at > 800-633-5151 (5:00 a.m. - 6:00 p.m. Pacific Standard Time, Monday - > Friday) or write to us at: > > Hyundai Motor America > Consumer Affairs Department > P.O. Box 20850 > Fountain Valley, CA 92728-0850 > > http://www.hyundaiusa.com/Owners/Cus..._Questions.asp Thanks!! JJ |
Re: 100K Warranty Hype
If the car hasn't been properly maintained, it should be obvious (sludge in
engine, etc.). Call Hyundai like the other poster suggested. At my dealer, we can get an answer on something like this from the factory rep in a couple days. I don't know what's taking your dealer so long. |
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