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"Clanking" noise on left only turns
I own a 2005 Hyundai Tiburon with 15k. I am hearing a "clanking" sound on
slow speed left only turns. This noise occurs when the wheel is 1/3 - 1/4 the way cocked left and happens in both drive and reverse. The noise is sporadic and doesn't seem to pattern temperature, moisture, etc... It is under warranty and the dealership has given up. Their best explanation it that thereis an "over-turn stopper" that is rubbing due to me over-turning. This can be the case since I'm exhibiting this noise at non-full left turn and nothing on right turns. Any ideas what to do next? -Craig |
Re:
I don't have much idea what the noise is, but I'd like to know whether the
dealer ever duplicated the noise. |
Re:
I don't have much idea what the noise is, but I'd like to know whether the
dealer ever duplicated the noise. |
Re:
I don't have much idea what the noise is, but I'd like to know whether the
dealer ever duplicated the noise. |
Re:
I believe no.... I explained that the tech should take my car for a ride and
make a u-turn to hear what I hear. I believe only a visual inspection of front suspension parts was done both times I had the car in the shop. It feels like a loose linkage to me: pin-joint, contol arm, tie-rod, etc.... It really sucks that I bought a new car 10 months ago with the longest warranty offered and the dealership all ready uses the loop-hole with appling it: the techs just say that the noise is "normal". hyundaitech wrote: >I don't have much idea what the noise is, but I'd like to know whether the >dealer ever duplicated the noise. -- Message posted via http://www.carkb.com |
Re:
I believe no.... I explained that the tech should take my car for a ride and
make a u-turn to hear what I hear. I believe only a visual inspection of front suspension parts was done both times I had the car in the shop. It feels like a loose linkage to me: pin-joint, contol arm, tie-rod, etc.... It really sucks that I bought a new car 10 months ago with the longest warranty offered and the dealership all ready uses the loop-hole with appling it: the techs just say that the noise is "normal". hyundaitech wrote: >I don't have much idea what the noise is, but I'd like to know whether the >dealer ever duplicated the noise. -- Message posted via http://www.carkb.com |
Re:
I believe no.... I explained that the tech should take my car for a ride and
make a u-turn to hear what I hear. I believe only a visual inspection of front suspension parts was done both times I had the car in the shop. It feels like a loose linkage to me: pin-joint, contol arm, tie-rod, etc.... It really sucks that I bought a new car 10 months ago with the longest warranty offered and the dealership all ready uses the loop-hole with appling it: the techs just say that the noise is "normal". hyundaitech wrote: >I don't have much idea what the noise is, but I'd like to know whether the >dealer ever duplicated the noise. -- Message posted via http://www.carkb.com |
Re:
correction:
It really sucks that I bought a new car 10 months ago with the longest warranty offered and the dealership all ready uses the "loop-hole" repling: That clanking noise you are hearing on left turns is "normal" operation and therefore we can't warrenty something that isn't broken. Tibby05 wrote: >I believe no.... I explained that the tech should take my car for a ride and >make a u-turn to hear what I hear. I believe only a visual inspection of >front suspension parts was done both times I had the car in the shop. It >feels like a loose linkage to me: pin-joint, contol arm, tie-rod, etc.... > >It really sucks that I bought a new car 10 months ago with the longest >warranty offered and the dealership all ready uses the loop-hole with appling >>I don't have much idea what the noise is, but I'd like to know whether the >>dealer ever duplicated the noise. -- Message posted via http://www.carkb.com |
Re:
correction:
It really sucks that I bought a new car 10 months ago with the longest warranty offered and the dealership all ready uses the "loop-hole" repling: That clanking noise you are hearing on left turns is "normal" operation and therefore we can't warrenty something that isn't broken. Tibby05 wrote: >I believe no.... I explained that the tech should take my car for a ride and >make a u-turn to hear what I hear. I believe only a visual inspection of >front suspension parts was done both times I had the car in the shop. It >feels like a loose linkage to me: pin-joint, contol arm, tie-rod, etc.... > >It really sucks that I bought a new car 10 months ago with the longest >warranty offered and the dealership all ready uses the loop-hole with appling >>I don't have much idea what the noise is, but I'd like to know whether the >>dealer ever duplicated the noise. -- Message posted via http://www.carkb.com |
Re:
correction:
It really sucks that I bought a new car 10 months ago with the longest warranty offered and the dealership all ready uses the "loop-hole" repling: That clanking noise you are hearing on left turns is "normal" operation and therefore we can't warrenty something that isn't broken. Tibby05 wrote: >I believe no.... I explained that the tech should take my car for a ride and >make a u-turn to hear what I hear. I believe only a visual inspection of >front suspension parts was done both times I had the car in the shop. It >feels like a loose linkage to me: pin-joint, contol arm, tie-rod, etc.... > >It really sucks that I bought a new car 10 months ago with the longest >warranty offered and the dealership all ready uses the loop-hole with appling >>I don't have much idea what the noise is, but I'd like to know whether the >>dealer ever duplicated the noise. -- Message posted via http://www.carkb.com |
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If they've never duplicated the noise, I'm puzzled by the statement that
it's "normal." If they haven't yet duplicated the noise then your first step should be to have a technician ride with you while you duplicate the noise for them. This, of course, requires you to be able to make the noise occur. Additionally, if the noise is indeed normal, it should occur on an identical vehicle. Presumably, the dealer will have a new one there that can be driven. Also, if they can't tell you what is causing the noise and cannot present a new vehicle making the same noise, then the question is how they determined the noise was normal without that information. |
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If they've never duplicated the noise, I'm puzzled by the statement that
it's "normal." If they haven't yet duplicated the noise then your first step should be to have a technician ride with you while you duplicate the noise for them. This, of course, requires you to be able to make the noise occur. Additionally, if the noise is indeed normal, it should occur on an identical vehicle. Presumably, the dealer will have a new one there that can be driven. Also, if they can't tell you what is causing the noise and cannot present a new vehicle making the same noise, then the question is how they determined the noise was normal without that information. |
Re:
If they've never duplicated the noise, I'm puzzled by the statement that
it's "normal." If they haven't yet duplicated the noise then your first step should be to have a technician ride with you while you duplicate the noise for them. This, of course, requires you to be able to make the noise occur. Additionally, if the noise is indeed normal, it should occur on an identical vehicle. Presumably, the dealer will have a new one there that can be driven. Also, if they can't tell you what is causing the noise and cannot present a new vehicle making the same noise, then the question is how they determined the noise was normal without that information. |
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"Tibby05 via CarKB.com" <u19004@uwe> wrote in message news:5c5da25956666@uwe... > I believe no.... I explained that the tech should take my car for a ride and > make a u-turn to hear what I hear. I believe only a visual inspection of > front suspension parts was done both times I had the car in the shop. It > feels like a loose linkage to me: pin-joint, contol arm, tie-rod, etc.... > > It really sucks that I bought a new car 10 months ago with the longest > warranty offered and the dealership all ready uses the loop-hole with appling > it: the techs just say that the noise is "normal". hyundaitech wrote: I have to agree about the value of the warranty. I'm beginning to get really discouraged by some of the things I'm reading about people's experiences with warranty work. It seems there are a lot of legitimate sounding claims getting shoved off to "Hyundai is aware of it, no fix announced", or "yeah, that's the way they are". I hope this is just a bump in the road and Hyundai gets up to speed with some of these things. They've worked hard to develop a good name and it takes so little to destroy that. -- -Mike- mmarlowREMOVE@alltel.net |
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"Tibby05 via CarKB.com" <u19004@uwe> wrote in message news:5c5da25956666@uwe... > I believe no.... I explained that the tech should take my car for a ride and > make a u-turn to hear what I hear. I believe only a visual inspection of > front suspension parts was done both times I had the car in the shop. It > feels like a loose linkage to me: pin-joint, contol arm, tie-rod, etc.... > > It really sucks that I bought a new car 10 months ago with the longest > warranty offered and the dealership all ready uses the loop-hole with appling > it: the techs just say that the noise is "normal". hyundaitech wrote: I have to agree about the value of the warranty. I'm beginning to get really discouraged by some of the things I'm reading about people's experiences with warranty work. It seems there are a lot of legitimate sounding claims getting shoved off to "Hyundai is aware of it, no fix announced", or "yeah, that's the way they are". I hope this is just a bump in the road and Hyundai gets up to speed with some of these things. They've worked hard to develop a good name and it takes so little to destroy that. -- -Mike- mmarlowREMOVE@alltel.net |
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"Tibby05 via CarKB.com" <u19004@uwe> wrote in message news:5c5da25956666@uwe... > I believe no.... I explained that the tech should take my car for a ride and > make a u-turn to hear what I hear. I believe only a visual inspection of > front suspension parts was done both times I had the car in the shop. It > feels like a loose linkage to me: pin-joint, contol arm, tie-rod, etc.... > > It really sucks that I bought a new car 10 months ago with the longest > warranty offered and the dealership all ready uses the loop-hole with appling > it: the techs just say that the noise is "normal". hyundaitech wrote: I have to agree about the value of the warranty. I'm beginning to get really discouraged by some of the things I'm reading about people's experiences with warranty work. It seems there are a lot of legitimate sounding claims getting shoved off to "Hyundai is aware of it, no fix announced", or "yeah, that's the way they are". I hope this is just a bump in the road and Hyundai gets up to speed with some of these things. They've worked hard to develop a good name and it takes so little to destroy that. -- -Mike- mmarlowREMOVE@alltel.net |
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Mike Marlow wrote:
> "Tibby05 via CarKB.com" <u19004@uwe> wrote in message >>It really sucks that I bought a new car 10 months ago with the longest >>warranty offered and the dealership all ready uses the loop-hole with >> appling >>it: the techs just say that the noise is "normal". hyundaitech wrote: > > I have to agree about the value of the warranty. I'm beginning to get > really discouraged by some of the things I'm reading about people's > experiences with warranty work. It seems there are a lot of legitimate > sounding claims getting shoved off to "Hyundai is aware of it, no fix > announced", or "yeah, that's the way they are". I hope this is just a bump > in the road and Hyundai gets up to speed with some of these things. They've > worked hard to develop a good name and it takes so little to destroy that. That's assuming that the dealer is being honest when they make such statements. One thing that's very obvious from the stories I've seen about service is that many dealers will do almost anything to avoid warranty work. Hyundai corporate is very consumer oriented, but they're getting a bad wrap due to the behavior of unscrupulous dealers. If a dealer blows you off or refuses to do work under warranty, the first thing you should do is contact Hyundai directly. |
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Mike Marlow wrote:
> "Tibby05 via CarKB.com" <u19004@uwe> wrote in message >>It really sucks that I bought a new car 10 months ago with the longest >>warranty offered and the dealership all ready uses the loop-hole with >> appling >>it: the techs just say that the noise is "normal". hyundaitech wrote: > > I have to agree about the value of the warranty. I'm beginning to get > really discouraged by some of the things I'm reading about people's > experiences with warranty work. It seems there are a lot of legitimate > sounding claims getting shoved off to "Hyundai is aware of it, no fix > announced", or "yeah, that's the way they are". I hope this is just a bump > in the road and Hyundai gets up to speed with some of these things. They've > worked hard to develop a good name and it takes so little to destroy that. That's assuming that the dealer is being honest when they make such statements. One thing that's very obvious from the stories I've seen about service is that many dealers will do almost anything to avoid warranty work. Hyundai corporate is very consumer oriented, but they're getting a bad wrap due to the behavior of unscrupulous dealers. If a dealer blows you off or refuses to do work under warranty, the first thing you should do is contact Hyundai directly. |
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Mike Marlow wrote:
> "Tibby05 via CarKB.com" <u19004@uwe> wrote in message >>It really sucks that I bought a new car 10 months ago with the longest >>warranty offered and the dealership all ready uses the loop-hole with >> appling >>it: the techs just say that the noise is "normal". hyundaitech wrote: > > I have to agree about the value of the warranty. I'm beginning to get > really discouraged by some of the things I'm reading about people's > experiences with warranty work. It seems there are a lot of legitimate > sounding claims getting shoved off to "Hyundai is aware of it, no fix > announced", or "yeah, that's the way they are". I hope this is just a bump > in the road and Hyundai gets up to speed with some of these things. They've > worked hard to develop a good name and it takes so little to destroy that. That's assuming that the dealer is being honest when they make such statements. One thing that's very obvious from the stories I've seen about service is that many dealers will do almost anything to avoid warranty work. Hyundai corporate is very consumer oriented, but they're getting a bad wrap due to the behavior of unscrupulous dealers. If a dealer blows you off or refuses to do work under warranty, the first thing you should do is contact Hyundai directly. |
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"Brian Nystrom" <brian.nystrom@verizon.net> wrote in message news:J1YLf.46$ZL1.36@trndny09... > Mike Marlow wrote: > > "Tibby05 via CarKB.com" <u19004@uwe> wrote in message > > >>It really sucks that I bought a new car 10 months ago with the longest > >>warranty offered and the dealership all ready uses the loop-hole with > >> appling > >>it: the techs just say that the noise is "normal". hyundaitech wrote: > > > > I have to agree about the value of the warranty. I'm beginning to get > > really discouraged by some of the things I'm reading about people's > > experiences with warranty work. It seems there are a lot of legitimate > > sounding claims getting shoved off to "Hyundai is aware of it, no fix > > announced", or "yeah, that's the way they are". I hope this is just a bump > > in the road and Hyundai gets up to speed with some of these things. They've > > worked hard to develop a good name and it takes so little to destroy that. > > That's assuming that the dealer is being honest when they make such > statements. One thing that's very obvious from the stories I've seen > about service is that many dealers will do almost anything to avoid > warranty work. Hyundai corporate is very consumer oriented, but they're > getting a bad wrap due to the behavior of unscrupulous dealers. If a > dealer blows you off or refuses to do work under warranty, the first > thing you should do is contact Hyundai directly. You have a pretty good point here Brian. There have been a few posts here which were warranty issues that Hyundai backed but the dealers seemed to balked at initially - or so it seems. This is usenet, of course. It does make on wonder why dealers would not want to do the warranty work - hell they get paid by Hyundai to do the work... right? -- -Mike- mmarlowREMOVE@alltel.net |
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"Brian Nystrom" <brian.nystrom@verizon.net> wrote in message news:J1YLf.46$ZL1.36@trndny09... > Mike Marlow wrote: > > "Tibby05 via CarKB.com" <u19004@uwe> wrote in message > > >>It really sucks that I bought a new car 10 months ago with the longest > >>warranty offered and the dealership all ready uses the loop-hole with > >> appling > >>it: the techs just say that the noise is "normal". hyundaitech wrote: > > > > I have to agree about the value of the warranty. I'm beginning to get > > really discouraged by some of the things I'm reading about people's > > experiences with warranty work. It seems there are a lot of legitimate > > sounding claims getting shoved off to "Hyundai is aware of it, no fix > > announced", or "yeah, that's the way they are". I hope this is just a bump > > in the road and Hyundai gets up to speed with some of these things. They've > > worked hard to develop a good name and it takes so little to destroy that. > > That's assuming that the dealer is being honest when they make such > statements. One thing that's very obvious from the stories I've seen > about service is that many dealers will do almost anything to avoid > warranty work. Hyundai corporate is very consumer oriented, but they're > getting a bad wrap due to the behavior of unscrupulous dealers. If a > dealer blows you off or refuses to do work under warranty, the first > thing you should do is contact Hyundai directly. You have a pretty good point here Brian. There have been a few posts here which were warranty issues that Hyundai backed but the dealers seemed to balked at initially - or so it seems. This is usenet, of course. It does make on wonder why dealers would not want to do the warranty work - hell they get paid by Hyundai to do the work... right? -- -Mike- mmarlowREMOVE@alltel.net |
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"Brian Nystrom" <brian.nystrom@verizon.net> wrote in message news:J1YLf.46$ZL1.36@trndny09... > Mike Marlow wrote: > > "Tibby05 via CarKB.com" <u19004@uwe> wrote in message > > >>It really sucks that I bought a new car 10 months ago with the longest > >>warranty offered and the dealership all ready uses the loop-hole with > >> appling > >>it: the techs just say that the noise is "normal". hyundaitech wrote: > > > > I have to agree about the value of the warranty. I'm beginning to get > > really discouraged by some of the things I'm reading about people's > > experiences with warranty work. It seems there are a lot of legitimate > > sounding claims getting shoved off to "Hyundai is aware of it, no fix > > announced", or "yeah, that's the way they are". I hope this is just a bump > > in the road and Hyundai gets up to speed with some of these things. They've > > worked hard to develop a good name and it takes so little to destroy that. > > That's assuming that the dealer is being honest when they make such > statements. One thing that's very obvious from the stories I've seen > about service is that many dealers will do almost anything to avoid > warranty work. Hyundai corporate is very consumer oriented, but they're > getting a bad wrap due to the behavior of unscrupulous dealers. If a > dealer blows you off or refuses to do work under warranty, the first > thing you should do is contact Hyundai directly. You have a pretty good point here Brian. There have been a few posts here which were warranty issues that Hyundai backed but the dealers seemed to balked at initially - or so it seems. This is usenet, of course. It does make on wonder why dealers would not want to do the warranty work - hell they get paid by Hyundai to do the work... right? -- -Mike- mmarlowREMOVE@alltel.net |
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Mike Marlow wrote:
> "Brian Nystrom" <brian.nystrom@verizon.net> wrote in message > news:J1YLf.46$ZL1.36@trndny09... > >>Mike Marlow wrote: >> >>>"Tibby05 via CarKB.com" <u19004@uwe> wrote in message >> >>>>It really sucks that I bought a new car 10 months ago with the longest >>>>warranty offered and the dealership all ready uses the loop-hole with >>>>appling >>>>it: the techs just say that the noise is "normal". hyundaitech wrote: >>> >>>I have to agree about the value of the warranty. I'm beginning to get >>>really discouraged by some of the things I'm reading about people's >>>experiences with warranty work. It seems there are a lot of legitimate >>>sounding claims getting shoved off to "Hyundai is aware of it, no fix >>>announced", or "yeah, that's the way they are". I hope this is just a > > bump > >>>in the road and Hyundai gets up to speed with some of these things. > > They've > >>>worked hard to develop a good name and it takes so little to destroy > > that. > >>That's assuming that the dealer is being honest when they make such >>statements. One thing that's very obvious from the stories I've seen >>about service is that many dealers will do almost anything to avoid >>warranty work. Hyundai corporate is very consumer oriented, but they're >>getting a bad wrap due to the behavior of unscrupulous dealers. If a >>dealer blows you off or refuses to do work under warranty, the first >>thing you should do is contact Hyundai directly. > > > You have a pretty good point here Brian. There have been a few posts here > which were warranty issues that Hyundai backed but the dealers seemed to > balked at initially - or so it seems. This is usenet, of course. It does > make on wonder why dealers would not want to do the warranty work - hell > they get paid by Hyundai to do the work... right? It depends on how they get paid. I know that some domestic brands used to, and maybe still do, pay their dealers a flat rate for various warranty repairs. The trouble is that flat rates are typically determined using skilled mechanics, all tools right handy and a clean and rust-free vehicle. Performing the same repair on a car that has seen 50,000 miles of road salt in NY or PA, often takes a lot more time than the flat rate allows. Thus the dealer may actually lose money on warranty repairs. Losing money is a strong incentive to shy away from warranty work! Matt |
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Mike Marlow wrote:
> "Brian Nystrom" <brian.nystrom@verizon.net> wrote in message > news:J1YLf.46$ZL1.36@trndny09... > >>Mike Marlow wrote: >> >>>"Tibby05 via CarKB.com" <u19004@uwe> wrote in message >> >>>>It really sucks that I bought a new car 10 months ago with the longest >>>>warranty offered and the dealership all ready uses the loop-hole with >>>>appling >>>>it: the techs just say that the noise is "normal". hyundaitech wrote: >>> >>>I have to agree about the value of the warranty. I'm beginning to get >>>really discouraged by some of the things I'm reading about people's >>>experiences with warranty work. It seems there are a lot of legitimate >>>sounding claims getting shoved off to "Hyundai is aware of it, no fix >>>announced", or "yeah, that's the way they are". I hope this is just a > > bump > >>>in the road and Hyundai gets up to speed with some of these things. > > They've > >>>worked hard to develop a good name and it takes so little to destroy > > that. > >>That's assuming that the dealer is being honest when they make such >>statements. One thing that's very obvious from the stories I've seen >>about service is that many dealers will do almost anything to avoid >>warranty work. Hyundai corporate is very consumer oriented, but they're >>getting a bad wrap due to the behavior of unscrupulous dealers. If a >>dealer blows you off or refuses to do work under warranty, the first >>thing you should do is contact Hyundai directly. > > > You have a pretty good point here Brian. There have been a few posts here > which were warranty issues that Hyundai backed but the dealers seemed to > balked at initially - or so it seems. This is usenet, of course. It does > make on wonder why dealers would not want to do the warranty work - hell > they get paid by Hyundai to do the work... right? It depends on how they get paid. I know that some domestic brands used to, and maybe still do, pay their dealers a flat rate for various warranty repairs. The trouble is that flat rates are typically determined using skilled mechanics, all tools right handy and a clean and rust-free vehicle. Performing the same repair on a car that has seen 50,000 miles of road salt in NY or PA, often takes a lot more time than the flat rate allows. Thus the dealer may actually lose money on warranty repairs. Losing money is a strong incentive to shy away from warranty work! Matt |
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Mike Marlow wrote:
> "Brian Nystrom" <brian.nystrom@verizon.net> wrote in message > news:J1YLf.46$ZL1.36@trndny09... > >>Mike Marlow wrote: >> >>>"Tibby05 via CarKB.com" <u19004@uwe> wrote in message >> >>>>It really sucks that I bought a new car 10 months ago with the longest >>>>warranty offered and the dealership all ready uses the loop-hole with >>>>appling >>>>it: the techs just say that the noise is "normal". hyundaitech wrote: >>> >>>I have to agree about the value of the warranty. I'm beginning to get >>>really discouraged by some of the things I'm reading about people's >>>experiences with warranty work. It seems there are a lot of legitimate >>>sounding claims getting shoved off to "Hyundai is aware of it, no fix >>>announced", or "yeah, that's the way they are". I hope this is just a > > bump > >>>in the road and Hyundai gets up to speed with some of these things. > > They've > >>>worked hard to develop a good name and it takes so little to destroy > > that. > >>That's assuming that the dealer is being honest when they make such >>statements. One thing that's very obvious from the stories I've seen >>about service is that many dealers will do almost anything to avoid >>warranty work. Hyundai corporate is very consumer oriented, but they're >>getting a bad wrap due to the behavior of unscrupulous dealers. If a >>dealer blows you off or refuses to do work under warranty, the first >>thing you should do is contact Hyundai directly. > > > You have a pretty good point here Brian. There have been a few posts here > which were warranty issues that Hyundai backed but the dealers seemed to > balked at initially - or so it seems. This is usenet, of course. It does > make on wonder why dealers would not want to do the warranty work - hell > they get paid by Hyundai to do the work... right? It depends on how they get paid. I know that some domestic brands used to, and maybe still do, pay their dealers a flat rate for various warranty repairs. The trouble is that flat rates are typically determined using skilled mechanics, all tools right handy and a clean and rust-free vehicle. Performing the same repair on a car that has seen 50,000 miles of road salt in NY or PA, often takes a lot more time than the flat rate allows. Thus the dealer may actually lose money on warranty repairs. Losing money is a strong incentive to shy away from warranty work! Matt |
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"Matt Whiting" <whiting@epix.net> wrote in message news:uOZLf.6665$lb.580086@news1.epix.net... > > It depends on how they get paid. I know that some domestic brands used > to, and maybe still do, pay their dealers a flat rate for various > warranty repairs. The trouble is that flat rates are typically > determined using skilled mechanics, all tools right handy and a clean > and rust-free vehicle. Performing the same repair on a car that has > seen 50,000 miles of road salt in NY or PA, often takes a lot more time > than the flat rate allows. Thus the dealer may actually lose money on > warranty repairs. Losing money is a strong incentive to shy away from > warranty work! > Well... from the for what it's worth department... I don't really know how dealer compensation works these days, but my neighbor works at the local Chevy dealership as a lead mechanic. That dealership loves warranty work based on the compensation they get from GM. Now... I have no idea what's behind all of that. I don't know if it's because rates are now better than they might have been in the past, or if the book pays such that the mechanic can do way better than the book (as is usually the case for book rates on Big 3 cars), or what. Maybe, as you allude, the Hyundai rate isn't as attractive. Even so, you'd expect that warranty work would be warranty work. Hyundai has been here long enough that if warranty work was not being done properly they'd have gotten major publicity by now. -- -Mike- mmarlowREMOVE@alltel.net |
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"Matt Whiting" <whiting@epix.net> wrote in message news:uOZLf.6665$lb.580086@news1.epix.net... > > It depends on how they get paid. I know that some domestic brands used > to, and maybe still do, pay their dealers a flat rate for various > warranty repairs. The trouble is that flat rates are typically > determined using skilled mechanics, all tools right handy and a clean > and rust-free vehicle. Performing the same repair on a car that has > seen 50,000 miles of road salt in NY or PA, often takes a lot more time > than the flat rate allows. Thus the dealer may actually lose money on > warranty repairs. Losing money is a strong incentive to shy away from > warranty work! > Well... from the for what it's worth department... I don't really know how dealer compensation works these days, but my neighbor works at the local Chevy dealership as a lead mechanic. That dealership loves warranty work based on the compensation they get from GM. Now... I have no idea what's behind all of that. I don't know if it's because rates are now better than they might have been in the past, or if the book pays such that the mechanic can do way better than the book (as is usually the case for book rates on Big 3 cars), or what. Maybe, as you allude, the Hyundai rate isn't as attractive. Even so, you'd expect that warranty work would be warranty work. Hyundai has been here long enough that if warranty work was not being done properly they'd have gotten major publicity by now. -- -Mike- mmarlowREMOVE@alltel.net |
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"Matt Whiting" <whiting@epix.net> wrote in message news:uOZLf.6665$lb.580086@news1.epix.net... > > It depends on how they get paid. I know that some domestic brands used > to, and maybe still do, pay their dealers a flat rate for various > warranty repairs. The trouble is that flat rates are typically > determined using skilled mechanics, all tools right handy and a clean > and rust-free vehicle. Performing the same repair on a car that has > seen 50,000 miles of road salt in NY or PA, often takes a lot more time > than the flat rate allows. Thus the dealer may actually lose money on > warranty repairs. Losing money is a strong incentive to shy away from > warranty work! > Well... from the for what it's worth department... I don't really know how dealer compensation works these days, but my neighbor works at the local Chevy dealership as a lead mechanic. That dealership loves warranty work based on the compensation they get from GM. Now... I have no idea what's behind all of that. I don't know if it's because rates are now better than they might have been in the past, or if the book pays such that the mechanic can do way better than the book (as is usually the case for book rates on Big 3 cars), or what. Maybe, as you allude, the Hyundai rate isn't as attractive. Even so, you'd expect that warranty work would be warranty work. Hyundai has been here long enough that if warranty work was not being done properly they'd have gotten major publicity by now. -- -Mike- mmarlowREMOVE@alltel.net |
Re:
the question is for me, why do they refuse??
they get paid to do the repairs... "Brian Nystrom" <brian.nystrom@verizon.net> wrote in message news:J1YLf.46$ZL1.36@trndny09... > Mike Marlow wrote: >> "Tibby05 via CarKB.com" <u19004@uwe> wrote in message > >>>It really sucks that I bought a new car 10 months ago with the longest >>>warranty offered and the dealership all ready uses the loop-hole with >>> appling >>>it: the techs just say that the noise is "normal". hyundaitech wrote: >> >> I have to agree about the value of the warranty. I'm beginning to get >> really discouraged by some of the things I'm reading about people's >> experiences with warranty work. It seems there are a lot of legitimate >> sounding claims getting shoved off to "Hyundai is aware of it, no fix >> announced", or "yeah, that's the way they are". I hope this is just a >> bump >> in the road and Hyundai gets up to speed with some of these things. >> They've >> worked hard to develop a good name and it takes so little to destroy >> that. > > That's assuming that the dealer is being honest when they make such > statements. One thing that's very obvious from the stories I've seen about > service is that many dealers will do almost anything to avoid warranty > work. Hyundai corporate is very consumer oriented, but they're getting a > bad wrap due to the behavior of unscrupulous dealers. If a dealer blows > you off or refuses to do work under warranty, the first thing you should > do is contact Hyundai directly. |
Re:
the question is for me, why do they refuse??
they get paid to do the repairs... "Brian Nystrom" <brian.nystrom@verizon.net> wrote in message news:J1YLf.46$ZL1.36@trndny09... > Mike Marlow wrote: >> "Tibby05 via CarKB.com" <u19004@uwe> wrote in message > >>>It really sucks that I bought a new car 10 months ago with the longest >>>warranty offered and the dealership all ready uses the loop-hole with >>> appling >>>it: the techs just say that the noise is "normal". hyundaitech wrote: >> >> I have to agree about the value of the warranty. I'm beginning to get >> really discouraged by some of the things I'm reading about people's >> experiences with warranty work. It seems there are a lot of legitimate >> sounding claims getting shoved off to "Hyundai is aware of it, no fix >> announced", or "yeah, that's the way they are". I hope this is just a >> bump >> in the road and Hyundai gets up to speed with some of these things. >> They've >> worked hard to develop a good name and it takes so little to destroy >> that. > > That's assuming that the dealer is being honest when they make such > statements. One thing that's very obvious from the stories I've seen about > service is that many dealers will do almost anything to avoid warranty > work. Hyundai corporate is very consumer oriented, but they're getting a > bad wrap due to the behavior of unscrupulous dealers. If a dealer blows > you off or refuses to do work under warranty, the first thing you should > do is contact Hyundai directly. |
Re:
the question is for me, why do they refuse??
they get paid to do the repairs... "Brian Nystrom" <brian.nystrom@verizon.net> wrote in message news:J1YLf.46$ZL1.36@trndny09... > Mike Marlow wrote: >> "Tibby05 via CarKB.com" <u19004@uwe> wrote in message > >>>It really sucks that I bought a new car 10 months ago with the longest >>>warranty offered and the dealership all ready uses the loop-hole with >>> appling >>>it: the techs just say that the noise is "normal". hyundaitech wrote: >> >> I have to agree about the value of the warranty. I'm beginning to get >> really discouraged by some of the things I'm reading about people's >> experiences with warranty work. It seems there are a lot of legitimate >> sounding claims getting shoved off to "Hyundai is aware of it, no fix >> announced", or "yeah, that's the way they are". I hope this is just a >> bump >> in the road and Hyundai gets up to speed with some of these things. >> They've >> worked hard to develop a good name and it takes so little to destroy >> that. > > That's assuming that the dealer is being honest when they make such > statements. One thing that's very obvious from the stories I've seen about > service is that many dealers will do almost anything to avoid warranty > work. Hyundai corporate is very consumer oriented, but they're getting a > bad wrap due to the behavior of unscrupulous dealers. If a dealer blows > you off or refuses to do work under warranty, the first thing you should > do is contact Hyundai directly. |
Re:
Matt Whiting wrote:
> Mike Marlow wrote: > >> "Brian Nystrom" <brian.nystrom@verizon.net> wrote in message >> news:J1YLf.46$ZL1.36@trndny09... >> >>> Mike Marlow wrote: >>> >>>> "Tibby05 via CarKB.com" <u19004@uwe> wrote in message >>> >>> >>>>> It really sucks that I bought a new car 10 months ago with the longest >>>>> warranty offered and the dealership all ready uses the loop-hole with >>>>> appling >>>>> it: the techs just say that the noise is "normal". hyundaitech wrote: >>>> >>>> >>>> I have to agree about the value of the warranty. I'm beginning to get >>>> really discouraged by some of the things I'm reading about people's >>>> experiences with warranty work. It seems there are a lot of legitimate >>>> sounding claims getting shoved off to "Hyundai is aware of it, no fix >>>> announced", or "yeah, that's the way they are". I hope this is just a >> >> >> bump >> >>>> in the road and Hyundai gets up to speed with some of these things. >> >> >> They've >> >>>> worked hard to develop a good name and it takes so little to destroy >> >> >> that. >> >>> That's assuming that the dealer is being honest when they make such >>> statements. One thing that's very obvious from the stories I've seen >>> about service is that many dealers will do almost anything to avoid >>> warranty work. Hyundai corporate is very consumer oriented, but they're >>> getting a bad wrap due to the behavior of unscrupulous dealers. If a >>> dealer blows you off or refuses to do work under warranty, the first >>> thing you should do is contact Hyundai directly. >> >> >> >> You have a pretty good point here Brian. There have been a few posts >> here >> which were warranty issues that Hyundai backed but the dealers seemed to >> balked at initially - or so it seems. This is usenet, of course. It >> does >> make on wonder why dealers would not want to do the warranty work - hell >> they get paid by Hyundai to do the work... right? > > > It depends on how they get paid. I know that some domestic brands used > to, and maybe still do, pay their dealers a flat rate for various > warranty repairs. The trouble is that flat rates are typically > determined using skilled mechanics, all tools right handy and a clean > and rust-free vehicle. Performing the same repair on a car that has > seen 50,000 miles of road salt in NY or PA, often takes a lot more time > than the flat rate allows. Thus the dealer may actually lose money on > warranty repairs. Losing money is a strong incentive to shy away from > warranty work! I've heard that Hyundai's dealer reimbursement is pretty good, but I would imagine that it's still not as profitable as getting paid their hourly rate plus the profit on parts. I also suspect that there's a significant mindset against doing warranty work base on perceived differences in profit that may not be real. Perhaps it's a legacy from days when dealers were not well treated by manufacturers. Also, many dealerships are multi-line, so if one manufacturers skimps on warranty work compensation, the dealership's policy/attitude is likely to be the same for all of that dealer's lines. |
Re:
Matt Whiting wrote:
> Mike Marlow wrote: > >> "Brian Nystrom" <brian.nystrom@verizon.net> wrote in message >> news:J1YLf.46$ZL1.36@trndny09... >> >>> Mike Marlow wrote: >>> >>>> "Tibby05 via CarKB.com" <u19004@uwe> wrote in message >>> >>> >>>>> It really sucks that I bought a new car 10 months ago with the longest >>>>> warranty offered and the dealership all ready uses the loop-hole with >>>>> appling >>>>> it: the techs just say that the noise is "normal". hyundaitech wrote: >>>> >>>> >>>> I have to agree about the value of the warranty. I'm beginning to get >>>> really discouraged by some of the things I'm reading about people's >>>> experiences with warranty work. It seems there are a lot of legitimate >>>> sounding claims getting shoved off to "Hyundai is aware of it, no fix >>>> announced", or "yeah, that's the way they are". I hope this is just a >> >> >> bump >> >>>> in the road and Hyundai gets up to speed with some of these things. >> >> >> They've >> >>>> worked hard to develop a good name and it takes so little to destroy >> >> >> that. >> >>> That's assuming that the dealer is being honest when they make such >>> statements. One thing that's very obvious from the stories I've seen >>> about service is that many dealers will do almost anything to avoid >>> warranty work. Hyundai corporate is very consumer oriented, but they're >>> getting a bad wrap due to the behavior of unscrupulous dealers. If a >>> dealer blows you off or refuses to do work under warranty, the first >>> thing you should do is contact Hyundai directly. >> >> >> >> You have a pretty good point here Brian. There have been a few posts >> here >> which were warranty issues that Hyundai backed but the dealers seemed to >> balked at initially - or so it seems. This is usenet, of course. It >> does >> make on wonder why dealers would not want to do the warranty work - hell >> they get paid by Hyundai to do the work... right? > > > It depends on how they get paid. I know that some domestic brands used > to, and maybe still do, pay their dealers a flat rate for various > warranty repairs. The trouble is that flat rates are typically > determined using skilled mechanics, all tools right handy and a clean > and rust-free vehicle. Performing the same repair on a car that has > seen 50,000 miles of road salt in NY or PA, often takes a lot more time > than the flat rate allows. Thus the dealer may actually lose money on > warranty repairs. Losing money is a strong incentive to shy away from > warranty work! I've heard that Hyundai's dealer reimbursement is pretty good, but I would imagine that it's still not as profitable as getting paid their hourly rate plus the profit on parts. I also suspect that there's a significant mindset against doing warranty work base on perceived differences in profit that may not be real. Perhaps it's a legacy from days when dealers were not well treated by manufacturers. Also, many dealerships are multi-line, so if one manufacturers skimps on warranty work compensation, the dealership's policy/attitude is likely to be the same for all of that dealer's lines. |
Re:
Matt Whiting wrote:
> Mike Marlow wrote: > >> "Brian Nystrom" <brian.nystrom@verizon.net> wrote in message >> news:J1YLf.46$ZL1.36@trndny09... >> >>> Mike Marlow wrote: >>> >>>> "Tibby05 via CarKB.com" <u19004@uwe> wrote in message >>> >>> >>>>> It really sucks that I bought a new car 10 months ago with the longest >>>>> warranty offered and the dealership all ready uses the loop-hole with >>>>> appling >>>>> it: the techs just say that the noise is "normal". hyundaitech wrote: >>>> >>>> >>>> I have to agree about the value of the warranty. I'm beginning to get >>>> really discouraged by some of the things I'm reading about people's >>>> experiences with warranty work. It seems there are a lot of legitimate >>>> sounding claims getting shoved off to "Hyundai is aware of it, no fix >>>> announced", or "yeah, that's the way they are". I hope this is just a >> >> >> bump >> >>>> in the road and Hyundai gets up to speed with some of these things. >> >> >> They've >> >>>> worked hard to develop a good name and it takes so little to destroy >> >> >> that. >> >>> That's assuming that the dealer is being honest when they make such >>> statements. One thing that's very obvious from the stories I've seen >>> about service is that many dealers will do almost anything to avoid >>> warranty work. Hyundai corporate is very consumer oriented, but they're >>> getting a bad wrap due to the behavior of unscrupulous dealers. If a >>> dealer blows you off or refuses to do work under warranty, the first >>> thing you should do is contact Hyundai directly. >> >> >> >> You have a pretty good point here Brian. There have been a few posts >> here >> which were warranty issues that Hyundai backed but the dealers seemed to >> balked at initially - or so it seems. This is usenet, of course. It >> does >> make on wonder why dealers would not want to do the warranty work - hell >> they get paid by Hyundai to do the work... right? > > > It depends on how they get paid. I know that some domestic brands used > to, and maybe still do, pay their dealers a flat rate for various > warranty repairs. The trouble is that flat rates are typically > determined using skilled mechanics, all tools right handy and a clean > and rust-free vehicle. Performing the same repair on a car that has > seen 50,000 miles of road salt in NY or PA, often takes a lot more time > than the flat rate allows. Thus the dealer may actually lose money on > warranty repairs. Losing money is a strong incentive to shy away from > warranty work! I've heard that Hyundai's dealer reimbursement is pretty good, but I would imagine that it's still not as profitable as getting paid their hourly rate plus the profit on parts. I also suspect that there's a significant mindset against doing warranty work base on perceived differences in profit that may not be real. Perhaps it's a legacy from days when dealers were not well treated by manufacturers. Also, many dealerships are multi-line, so if one manufacturers skimps on warranty work compensation, the dealership's policy/attitude is likely to be the same for all of that dealer's lines. |
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