Hyundai warranty woes.. Don't trust the "Hyundai Advantage"..
 

The key selling point in Hyundai's advertising and the driving factor in my
decision to buy a Hyundai a few years ago was the 100,000 mile powertrain
warranty. But I have had the misforturne of discovering in recent weeks
that Hyundai will do anything they can to get out of actually paying
anything in regards to the "Hyundai Advantage" warranty.

I bought a 2000 Tiburon brand new a few years ago and it has been a
somewhat steady car. I have been diligent in my maintenance, but the car
has certainly had some issues (tires, headlights, wheel bearings).
Currently, the car has about 70,000 miles. I was driving home from work a
couple of weeks ago when I heard a grinding noise, I looked at my dash and
no "Check Engine" light was on, the temperature gauge showed no problems--
but a few seconds late my car began to decellerate and I pulled off of the
highway. I got my car towed in to the dealer, hoping that it was a belt or
something, but confident that if it was engine trouble-- my vauled Hyundai
warranty had my back.

The dealer called me the next day to inform me that my engine had no
compression and would need to be replaced. Apparently my engine had
overheated badly and some key components had been melted. He said that I
had continued to drive the car after it had overheated, which was the
reason that the damage was so extreme. Of course, he also said that the
temperature gauge was broken, which was why I had no way of actually
knowing that my engine was overheating.

Naturally, I brought in all of my maintenance records, including the
record showing that my coolant had been checked just 1800 miles prior to
the overheating incident. I had thought that my perfect maintenance
records would mean that I would be golden.. But a claim was filed, and
three days later came the devestating news. The local service rep had
decided that Hyundai would cover nothing and that I would be entirely on
the hook for the $3800 + LABOR bill to get this engine replaced.

Apparently the temperature gauge was only covered under my 60,000 mile
warranty-- and because of this, they do not feel the need to assist with
the costs of replacing this engine. I still owe over $4,000 on the car, so
just simply writing it off is really not an option for me. Hyundai seems
to be beating around the bush on the fact that it was an ENGINE FAILURE
that caused the overheating in the first place, not a temperature gauge.

I have filed an 3rd party arbitration claim, but I've been told not to
expect much. The Hyundai service manager who had worked ony car pretty
much told me that the company will do ANYTHING to get out of paying for a
new engine. And that by signing up for the warranty, I had pretty much
forfeited my right to sue.

Please help me.. Im considering various activists methods (fliers, BBB,
editorials), but nothing can get me off the hook for these car payments
for a car with a blown engine.


Any thoughts?

Re: Hyundai warranty woes.. Don't trust the "Hyundai Advantage"..
 

Don't despair if Hyundai jerks you around or if the arbitration
doesn't get you the result you deserve. You are not the first person
this has happened to. File a claim in small claims court. If it
costs more for a jury trial, request one.

During discovery (a pretrial procedure where you get to ask written
questions which Hyundai has to answer) ask all the questions you can
think of including how many other similar claims Hyundai received and
the disposition of those claims. Ask whether Hyundai is aware of the
problem you had and what the cause is. If Hyundai's responses are
vague or evasive, file a motion for more complete answers or for
sanctions (your sanction will include suppressing Hyundai's defenses)

I assure you that if you stand up for yourself you can prevail. Don't
let them get away with this. Unfortuantely, I have had to give
similar advise to a number of other Hyundai owners when Hyundai
refused to honor the warranty. One of Hyundai's strategy is
apparently to deny claims and only pay when someone makes a big enough
fuss. In the long run, it saves them money, even if it is disloyal to
customers.

There are a number of websites that can provide info on filing small
claims court cases. Most of the time, the court itself is very
helpful to consumers seeking justice.

Bottom line. You complaint is justified, not frivolous. Hyundai will
have to pay an in-state attorney to represent them and will ultimately
loose if they don't settle. They know it will cost them more money to
defend than to repair in this situation so they will likely make a
reasonable offer after you file suit and demand answers to
interrogatories.

The only way you will loose is if you take "no" for an answer.
Fortunately there are still honorable car manufacturer's out there
that won't jerk you around when a car breaks down under warranty.
Good luck!

On Tue, 20 Jul 2004 13:45:15 -0400, "McDao" <sleepingfire@yahoo.com>
wrote:

>The key selling point in Hyundai's advertising and the driving factor in my
>decision to buy a Hyundai a few years ago was the 100,000 mile powertrain
>warranty. But I have had the misforturne of discovering in recent weeks
>that Hyundai will do anything they can to get out of actually paying
>anything in regards to the "Hyundai Advantage" warranty.
>
>I bought a 2000 Tiburon brand new a few years ago and it has been a
>somewhat steady car. I have been diligent in my maintenance, but the car
>has certainly had some issues (tires, headlights, wheel bearings).
>Currently, the car has about 70,000 miles. I was driving home from work a
>couple of weeks ago when I heard a grinding noise, I looked at my dash and
>no "Check Engine" light was on, the temperature gauge showed no problems--
>but a few seconds late my car began to decellerate and I pulled off of the
>highway. I got my car towed in to the dealer, hoping that it was a belt or
>something, but confident that if it was engine trouble-- my vauled Hyundai
>warranty had my back.
>
>The dealer called me the next day to inform me that my engine had no
>compression and would need to be replaced. Apparently my engine had
>overheated badly and some key components had been melted. He said that I
>had continued to drive the car after it had overheated, which was the
>reason that the damage was so extreme. Of course, he also said that the
>temperature gauge was broken, which was why I had no way of actually
>knowing that my engine was overheating.
>
>Naturally, I brought in all of my maintenance records, including the
>record showing that my coolant had been checked just 1800 miles prior to
>the overheating incident. I had thought that my perfect maintenance
>records would mean that I would be golden.. But a claim was filed, and
>three days later came the devestating news. The local service rep had
>decided that Hyundai would cover nothing and that I would be entirely on
>the hook for the $3800 + LABOR bill to get this engine replaced.
>
>Apparently the temperature gauge was only covered under my 60,000 mile
>warranty-- and because of this, they do not feel the need to assist with
>the costs of replacing this engine. I still owe over $4,000 on the car, so
>just simply writing it off is really not an option for me. Hyundai seems
>to be beating around the bush on the fact that it was an ENGINE FAILURE
>that caused the overheating in the first place, not a temperature gauge.
>
>I have filed an 3rd party arbitration claim, but I've been told not to
>expect much. The Hyundai service manager who had worked ony car pretty
>much told me that the company will do ANYTHING to get out of paying for a
>new engine. And that by signing up for the warranty, I had pretty much
>forfeited my right to sue.
>
>Please help me.. Im considering various activists methods (fliers, BBB,
>editorials), but nothing can get me off the hook for these car payments
>for a car with a blown engine.
>
>
>Any thoughts?
>
>

Re: Hyundai warranty woes.. Don't trust the
 

Thanks for your advice on this, Beave.

I had previously spoken with a lawyer about this case and he had pretty
much the same advice for me.

A few more questions:
1. Should I wait until arbitration to file the claim, or just go ahead and
do it now?
2. Who exactly should the claim be against? The dealership where I bought
the car? .. I assume that Hyundai America is bit of a big fish for someone
like me to attempt to fry..

Re: Hyundai warranty woes.. Don't trust the
 

1. If you've already filed the arbitration and it's in progress, you
may want to finish that process first (it may actually be a
requirement in some small claims courts to first exhaust other
available remedies).

2. I suspect that your warranty was provided by Hyundai Motors
America (or something like that - see your warranty book). If you
believe that the dealer mishandled the coolant check or otherwise
contributed to the problem, you may also want to add them, but the
main culprit is Hyundai -the one that gave you the warranty but won't
honor it. Suing the "big fish" in your home town small claims court
and making them pay for an in-state lawyer to file an answer and
handle your discovery questions, etc. is exactly what you want to do.
The more relevant questions you ask, the more it will cost them to
answer (assuming you follow through with a motion to compel). And the
more questions that you ask that will require them to reveal
potentially damaging info (such as known premature
breakdowns/defects), the more incentive they will have to settle with
you.

(Unfortunately, threatening to file a lawsuit usually doesn't work
because companies think there's a good chance that you won't follow
through - you actually have to act so they know you're serious.)



On Tue, 20 Jul 2004 15:22:55 -0400, "McDao" <sleepingfire@yahoo.com>
wrote:

>Thanks for your advice on this, Beave.
>
>I had previously spoken with a lawyer about this case and he had pretty
>much the same advice for me.
>
>A few more questions:
>1. Should I wait until arbitration to file the claim, or just go ahead and
>do it now?
>2. Who exactly should the claim be against? The dealership where I bought
>the car? .. I assume that Hyundai America is bit of a big fish for someone
>like me to attempt to fry..

Re: Hyundai warranty woes.. Don't trust the
 

What did the dealer say was the cause of the overheating?

If the cause of the overheating was a part that's covered for 5/60, then
they're correct, you're not covered beyond that. I understand the
temperature gauge did not cause your overheating. If Hyundai has denied
coverage, they should be able to supply sufficient reason. The
temperature gauge is not. What specific part of the temperature gauge
system was broken. The gauge? The sensor? The wiring?

If, on the other hand, the cause of the overheating was a component that
is covered for 10/100, such as the water pump, or head gasket, then
Hyundai should cover the repairs unless there was negligence on your
behalf that caused the part to fail. If Hyundai is claiming such
negligence, then they should be able to tell you what it is. Driving the
vehicle did not solely cause the vehicle to overheat. Hyundai should be
able to show a clear link between some action someone made and a part
failing on the vehicle that caused the overheating. Unfortunately, you
don't come out ahead on this. Most of the cooling system parts are 5/60,
not 10/100.

Last, find out what the "failed part" is. If you were denied coverage on
the basis that the failed part was a 5/60 component, then the Hyundai
should be able to tell you which part failed that caused the overheating.
If they can't, they have no grounds for denying the claim on the basis
that the failed (defective) part is no longer covered by warranty.

Good Luck. Unfortunately, I don't have enough info to tell you whether I
think your repair shold be covered.

Re: Hyundai warranty woes.. Don't trust the
 

Well intentioned advice, but the bottom line is that Hyundai
advertises everywhere that it has America's Best Warranty and covers
the engine for 100K miles. Take 'em to court and put them on the
defensive. I'm confident that courts and juries will look at the
common sense of it, not the technicalities.

And by now you should know better than to put too much trust in
Hyundai and your dealer. After all, it was stated at the beginning of
this thread that:

"The Hyundai service manager who had worked ony car pretty
much told me that the company will do ANYTHING to get out of paying
for a new engine. And that by signing up for the warranty, I had
pretty much forfeited my right to sue." - which, of course, is total
nonsense and a sleasy tactic.

On Tue, 20 Jul 2004 18:54:00 -0400, "hyundaitech"
<howitsac@nospam.hotmail.com> wrote:

>What did the dealer say was the cause of the overheating?
>
>If the cause of the overheating was a part that's covered for 5/60, then
>they're correct, you're not covered beyond that. I understand the
>temperature gauge did not cause your overheating. If Hyundai has denied
>coverage, they should be able to supply sufficient reason. The
>temperature gauge is not. What specific part of the temperature gauge
>system was broken. The gauge? The sensor? The wiring?
>
>If, on the other hand, the cause of the overheating was a component that
>is covered for 10/100, such as the water pump, or head gasket, then
>Hyundai should cover the repairs unless there was negligence on your
>behalf that caused the part to fail. If Hyundai is claiming such
>negligence, then they should be able to tell you what it is. Driving the
>vehicle did not solely cause the vehicle to overheat. Hyundai should be
>able to show a clear link between some action someone made and a part
>failing on the vehicle that caused the overheating. Unfortunately, you
>don't come out ahead on this. Most of the cooling system parts are 5/60,
>not 10/100.
>
>Last, find out what the "failed part" is. If you were denied coverage on
>the basis that the failed part was a 5/60 component, then the Hyundai
>should be able to tell you which part failed that caused the overheating.
>If they can't, they have no grounds for denying the claim on the basis
>that the failed (defective) part is no longer covered by warranty.
>
>Good Luck. Unfortunately, I don't have enough info to tell you whether I
>think your repair shold be covered.

Re: Hyundai warranty woes.. Don't trust the "Hyundai Advantage"..
 

"McDao" <sleepingfire@yahoo.com> wrote in message
news:f502bb0c851693b1d15a34105373a91f@localhost.ta lkaboutautos.com...
> The key selling point in Hyundai's advertising and the driving factor in
my
> decision to buy a Hyundai a few years ago was the 100,000 mile powertrain
> warranty. But I have had the misforturne of discovering in recent weeks
> that Hyundai will do anything they can to get out of actually paying
> anything in regards to the "Hyundai Advantage" warranty.
>
> I bought a 2000 Tiburon brand new a few years ago and it has been a
> somewhat steady car. I have been diligent in my maintenance, but the car
> has certainly had some issues (tires, headlights, wheel bearings).
> Currently, the car has about 70,000 miles. I was driving home from work a
> couple of weeks ago when I heard a grinding noise, I looked at my dash and
> no "Check Engine" light was on, the temperature gauge showed no problems--
> but a few seconds late my car began to decellerate and I pulled off of the
> highway. I got my car towed in to the dealer, hoping that it was a belt or
> something, but confident that if it was engine trouble-- my vauled Hyundai
> warranty had my back.
>
> The dealer called me the next day to inform me that my engine had no
> compression and would need to be replaced. Apparently my engine had
> overheated badly and some key components had been melted. He said that I
> had continued to drive the car after it had overheated, which was the
> reason that the damage was so extreme. Of course, he also said that the
> temperature gauge was broken, which was why I had no way of actually
> knowing that my engine was overheating.
>
> Naturally, I brought in all of my maintenance records, including the
> record showing that my coolant had been checked just 1800 miles prior to
> the overheating incident. I had thought that my perfect maintenance
> records would mean that I would be golden.. But a claim was filed, and
> three days later came the devestating news. The local service rep had
> decided that Hyundai would cover nothing and that I would be entirely on
> the hook for the $3800 + LABOR bill to get this engine replaced.
>
> Apparently the temperature gauge was only covered under my 60,000 mile
> warranty-- and because of this, they do not feel the need to assist with
> the costs of replacing this engine. I still owe over $4,000 on the car, so
> just simply writing it off is really not an option for me. Hyundai seems
> to be beating around the bush on the fact that it was an ENGINE FAILURE
> that caused the overheating in the first place, not a temperature gauge.
>
> I have filed an 3rd party arbitration claim, but I've been told not to
> expect much. The Hyundai service manager who had worked ony car pretty
> much told me that the company will do ANYTHING to get out of paying for a
> new engine. And that by signing up for the warranty, I had pretty much
> forfeited my right to sue.
>
> Please help me.. Im considering various activists methods (fliers, BBB,
> editorials), but nothing can get me off the hook for these car payments
> for a car with a blown engine.
>
>
> Any thoughts?

I assume you aren't the same person as the one on the www.newtiburon.com
tech forum website that hit some road debris and unknowingly damaged the
radiator, causing all the coolant to leak out. This person continued to
drive
until the engine died several miles later. Their temp gauge also showed a
normal temp the whole time until the engine seized. (They didn't know the
engine seized until after the radiator was replaced by the dealer and then
the car wouldn't start.)

Is there a known problem of the temp sensor not working unless it is fully
immersed in coolant? On most cars I've seen, the temp sensor will still
indicate the temperature of steam or even of the metal it's screwed into.
But if the temp sensor is not screwed into the cylinder head but into, say,
a coolant pipe leading to or from the engine, you could get a false reading
when the coolant disappears.

Any idea where the coolant temp sensor is located on the Tiburon engines?

Bob

Re: Hyundai warranty woes.. Don't trust the
 

Off the top of my head, I believe it screws into the thermostat housing.
While temp sensors are relatively accurate in coolant/water, they don't do
so well with air or steam.

Re: Hyundai warranty woes.. Don't trust the
 

My point is that in court, he must show the engine to be defective, not
some other part that caused the overheating that would not be covered by
the warranty.

Or, in court, he must show that the overheating was caused by a component
covered by the 10/100 warranty. He looks pretty good if Hyundai has
nothing to counter with (i.e. cause of overheating was stuck closed
thermostat, etc.)

I don't think we've gotten the full story here. Just that the car
overheated. We don't know why.

In any event, he has the right to sue. Agreed. Just because he purchased
a car which had a 10/100 powertrain warranty doesn't limit his right to
sue. He didn't ask for this warranty in return for an agreement not to
sue, it came with the car.

Re: Hyundai warranty woes.. Don't trust the "Hyundai Advantage"..
 

Hi,

. You had stated that the temp sensor was reading normal
however the engine overheated. I am assuming that there was no coolant
in the system? Did the dealer say if there was a cracked hose,
radiator and how big the crack was? I would assume that if it was a
cracked radiator or hose that you should have been able to smell a
leak of coolant.
Filing in district court is a pain....and sometimes the
company may not show up for the court date, you get a judgment for
yourself and they appeal and they delay the court date for sometimes
close to a year. Then you have to file an complaint against the appeal
and they can also file longer delays. Then what do you do for 1 year
+? Exhaust all possibilities first before going this route, write to
Hyundai and keep records of all letters and conversations to whomever
as this is your evidence.



Hope this helps and good luck with whatever route you decide to take.

Nick



On Tue, 20 Jul 2004 13:45:15 -0400, "McDao" <sleepingfire@yahoo.com>
wrote:

>The key selling point in Hyundai's advertising and the driving factor in my
>decision to buy a Hyundai a few years ago was the 100,000 mile powertrain
>warranty. But I have had the misforturne of discovering in recent weeks
>that Hyundai will do anything they can to get out of actually paying
>anything in regards to the "Hyundai Advantage" warranty.
>
>I bought a 2000 Tiburon brand new a few years ago and it has been a
>somewhat steady car. I have been diligent in my maintenance, but the car
>has certainly had some issues (tires, headlights, wheel bearings).
>Currently, the car has about 70,000 miles. I was driving home from work a
>couple of weeks ago when I heard a grinding noise, I looked at my dash and
>no "Check Engine" light was on, the temperature gauge showed no problems--
>but a few seconds late my car began to decellerate and I pulled off of the
>highway. I got my car towed in to the dealer, hoping that it was a belt or
>something, but confident that if it was engine trouble-- my vauled Hyundai
>warranty had my back.
>
>The dealer called me the next day to inform me that my engine had no
>compression and would need to be replaced. Apparently my engine had
>overheated badly and some key components had been melted. He said that I
>had continued to drive the car after it had overheated, which was the
>reason that the damage was so extreme. Of course, he also said that the
>temperature gauge was broken, which was why I had no way of actually
>knowing that my engine was overheating.
>
>Naturally, I brought in all of my maintenance records, including the
>record showing that my coolant had been checked just 1800 miles prior to
>the overheating incident. I had thought that my perfect maintenance
>records would mean that I would be golden.. But a claim was filed, and
>three days later came the devestating news. The local service rep had
>decided that Hyundai would cover nothing and that I would be entirely on
>the hook for the $3800 + LABOR bill to get this engine replaced.
>
>Apparently the temperature gauge was only covered under my 60,000 mile
>warranty-- and because of this, they do not feel the need to assist with
>the costs of replacing this engine. I still owe over $4,000 on the car, so
>just simply writing it off is really not an option for me. Hyundai seems
>to be beating around the bush on the fact that it was an ENGINE FAILURE
>that caused the overheating in the first place, not a temperature gauge.
>
>I have filed an 3rd party arbitration claim, but I've been told not to
>expect much. The Hyundai service manager who had worked ony car pretty
>much told me that the company will do ANYTHING to get out of paying for a
>new engine. And that by signing up for the warranty, I had pretty much
>forfeited my right to sue.
>
>Please help me.. Im considering various activists methods (fliers, BBB,
>editorials), but nothing can get me off the hook for these car payments
>for a car with a blown engine.
>
>
>Any thoughts?
>
>

Re: Hyundai warranty woes.. Don't trust the
 

There is no honest dealership/car copmany no matter what route
you go...Every dealer is out there to get the most money they can at
whatever cost cutting measure even if it is loosing the customer. I
had an Acura dealership charge me for changing the drive belts as part
of the timing belt change and they never did it. When I discovered it,
I was out of warrenty and it wasn't worthwhile to go to court for
$140. I'd still take a Hyundai any day over any Ford or GM car
product.
Also please be honest, how often do you check your fluid
levels if at all? I know a lot of people who never have seen what
their engine looks like yet where to check for the fluids.

Nick


On Tue, 20 Jul 2004 20:34:41 -0400, Beave <user@host.com> wrote:

>Well intentioned advice, but the bottom line is that Hyundai
>advertises everywhere that it has America's Best Warranty and covers
>the engine for 100K miles. Take 'em to court and put them on the
>defensive. I'm confident that courts and juries will look at the
>common sense of it, not the technicalities.
>
>And by now you should know better than to put too much trust in
>Hyundai and your dealer. After all, it was stated at the beginning of
>this thread that:
>
>"The Hyundai service manager who had worked ony car pretty
>much told me that the company will do ANYTHING to get out of paying
>for a new engine. And that by signing up for the warranty, I had
>pretty much forfeited my right to sue." - which, of course, is total
>nonsense and a sleasy tactic.
>
>On Tue, 20 Jul 2004 18:54:00 -0400, "hyundaitech"
><howitsac@nospam.hotmail.com> wrote:
>
>>What did the dealer say was the cause of the overheating?
>>
>>If the cause of the overheating was a part that's covered for 5/60, then
>>they're correct, you're not covered beyond that. I understand the
>>temperature gauge did not cause your overheating. If Hyundai has denied
>>coverage, they should be able to supply sufficient reason. The
>>temperature gauge is not. What specific part of the temperature gauge
>>system was broken. The gauge? The sensor? The wiring?
>>
>>If, on the other hand, the cause of the overheating was a component that
>>is covered for 10/100, such as the water pump, or head gasket, then
>>Hyundai should cover the repairs unless there was negligence on your
>>behalf that caused the part to fail. If Hyundai is claiming such
>>negligence, then they should be able to tell you what it is. Driving the
>>vehicle did not solely cause the vehicle to overheat. Hyundai should be
>>able to show a clear link between some action someone made and a part
>>failing on the vehicle that caused the overheating. Unfortunately, you
>>don't come out ahead on this. Most of the cooling system parts are 5/60,
>>not 10/100.
>>
>>Last, find out what the "failed part" is. If you were denied coverage on
>>the basis that the failed part was a 5/60 component, then the Hyundai
>>should be able to tell you which part failed that caused the overheating.
>>If they can't, they have no grounds for denying the claim on the basis
>>that the failed (defective) part is no longer covered by warranty.
>>
>>Good Luck. Unfortunately, I don't have enough info to tell you whether I
>>think your repair shold be covered.

Re: Hyundai warranty woes.. Don't trust the "Hyundai Advantage"..
 

What do you guys talking about?

Hyundai says 60,000 miles is for certain parts of the car and this guy
went to the dealer with 70,000 miles on the car.

I think Hyundai is fair.
My 3 cents


"Bob Bailin" <72027.3605@compuserve.com> wrote in message news:<cdlm2d$haq$1@ngspool-d02.news.aol.com>...
> "McDao" <sleepingfire@yahoo.com> wrote in message
> news:f502bb0c851693b1d15a34105373a91f@localhost.ta lkaboutautos.com...
> > The key selling point in Hyundai's advertising and the driving factor in
> my
> > decision to buy a Hyundai a few years ago was the 100,000 mile powertrain
> > warranty. But I have had the misforturne of discovering in recent weeks
> > that Hyundai will do anything they can to get out of actually paying
> > anything in regards to the "Hyundai Advantage" warranty.
> >
> > I bought a 2000 Tiburon brand new a few years ago and it has been a
> > somewhat steady car. I have been diligent in my maintenance, but the car
> > has certainly had some issues (tires, headlights, wheel bearings).
> > Currently, the car has about 70,000 miles. I was driving home from work a
> > couple of weeks ago when I heard a grinding noise, I looked at my dash and
> > no "Check Engine" light was on, the temperature gauge showed no problems--
> > but a few seconds late my car began to decellerate and I pulled off of the
> > highway. I got my car towed in to the dealer, hoping that it was a belt or
> > something, but confident that if it was engine trouble-- my vauled Hyundai
> > warranty had my back.
> >
> > The dealer called me the next day to inform me that my engine had no
> > compression and would need to be replaced. Apparently my engine had
> > overheated badly and some key components had been melted. He said that I
> > had continued to drive the car after it had overheated, which was the
> > reason that the damage was so extreme. Of course, he also said that the
> > temperature gauge was broken, which was why I had no way of actually
> > knowing that my engine was overheating.
> >
> > Naturally, I brought in all of my maintenance records, including the
> > record showing that my coolant had been checked just 1800 miles prior to
> > the overheating incident. I had thought that my perfect maintenance
> > records would mean that I would be golden.. But a claim was filed, and
> > three days later came the devestating news. The local service rep had
> > decided that Hyundai would cover nothing and that I would be entirely on
> > the hook for the $3800 + LABOR bill to get this engine replaced.
> >
> > Apparently the temperature gauge was only covered under my 60,000 mile
> > warranty-- and because of this, they do not feel the need to assist with
> > the costs of replacing this engine. I still owe over $4,000 on the car, so
> > just simply writing it off is really not an option for me. Hyundai seems
> > to be beating around the bush on the fact that it was an ENGINE FAILURE
> > that caused the overheating in the first place, not a temperature gauge.
> >
> > I have filed an 3rd party arbitration claim, but I've been told not to
> > expect much. The Hyundai service manager who had worked ony car pretty
> > much told me that the company will do ANYTHING to get out of paying for a
> > new engine. And that by signing up for the warranty, I had pretty much
> > forfeited my right to sue.
> >
> > Please help me.. Im considering various activists methods (fliers, BBB,
> > editorials), but nothing can get me off the hook for these car payments
> > for a car with a blown engine.
> >
> >
> > Any thoughts?
>
> I assume you aren't the same person as the one on the www.newtiburon.com
> tech forum website that hit some road debris and unknowingly damaged the
> radiator, causing all the coolant to leak out. This person continued to
> drive
> until the engine died several miles later. Their temp gauge also showed a
> normal temp the whole time until the engine seized. (They didn't know the
> engine seized until after the radiator was replaced by the dealer and then
> the car wouldn't start.)
>
> Is there a known problem of the temp sensor not working unless it is fully
> immersed in coolant? On most cars I've seen, the temp sensor will still
> indicate the temperature of steam or even of the metal it's screwed into.
> But if the temp sensor is not screwed into the cylinder head but into, say,
> a coolant pipe leading to or from the engine, you could get a false reading
> when the coolant disappears.
>
> Any idea where the coolant temp sensor is located on the Tiburon engines?
>
> Bob

Re: Hyundai warranty woes.. Don't trust the
 

okay.. im the original poster and i have an update. and it looks like i
might be screwed.

no.. i didnt hit anything or anything like that. i just operated the
vehicle under normal driving conditions and like i had stated earlier, i
had all my maintenance up to date.

however, i went up to the local hyundai dealer yesterday and it wasnt the
temperature gauge that they are claiming was bad, it is the internal
engine thermostat (as eerily predicted by the poster below).

>>> Or, in court, he must show that the overheating was
>>> caused by a component
>>> covered by the 10/100 warranty. He looks pretty good if
>>> Hyundai has nothing to counter with (i.e. cause of
>>> overheating was stuck closedvthermostat, etc.)

This thermostat controls the release of coolant into the engine, and
apparently had malfunctioned on my car. That said, I was driving my car
with no coolant at all. I was being truthful earlier when I stated that my
car truly showed no signs of trouble until it actually died. The
temperature gauge readings were normal, no check engine lighyt was on, my
car started and was driving as normal, etc. I didnt know anything was
wrong until I heard an odd noise and my car stopped deccelerating.

This internal thermostat costs under $50 apparently, but it might end up
costing me over $5000. Hyundai is not claiming at all that there was any
user neglect on my part.. their whole defense of the refusal of warranty
repairs is based on the fact that this thermostat is only covered by the
60,000 mile warranty and not the 100,000 mile powertrain.

I still plan on taking this to the arbitration board, because I still feel
like I am getting screwed. Since the hyundaitech that posted earlier in
this thread indicated that the thermostat was a possibility, perhaps this
happens alot with Hyundai's. I would certainly be interested in obtaining
that information from Hyundai on the typical life on this part,
considering the disastrous effects that are possible if this part fails...


I guess that will have to be part of my lawsuit...

Re: Hyundai warranty woes.. Don't trust the
 

"McDao" <sleepingfire@yahoo.com> wrote in message
news:b904cab8ccb155353ed162d884cf8874@localhost.ta lkaboutautos.com...

<snip>

> This internal thermostat costs under $50 apparently, but it might end up
> costing me over $5000. Hyundai is not claiming at all that there was any
> user neglect on my part.. their whole defense of the refusal of warranty
> repairs is based on the fact that this thermostat is only covered by the
> 60,000 mile warranty and not the 100,000 mile powertrain.

<snip>

Sounds like a good reason for new owners to purchase the 10/100
bumper-to-bumper?

Good luck with your claims.

Neil.

Re: Hyundai warranty woes.. Don't trust the
 

On Wed, 21 Jul 2004 15:33:54 -0400, "Neil" <NOSPAMnbrad@hotmail.com>
wrote:

>
>"McDao" <sleepingfire@yahoo.com> wrote in message
>news:b904cab8ccb155353ed162d884cf8874@localhost.t alkaboutautos.com...
>
><snip>
>
>> This internal thermostat costs under $50 apparently, but it might end up
>> costing me over $5000. Hyundai is not claiming at all that there was any
>> user neglect on my part.. their whole defense of the refusal of warranty
>> repairs is based on the fact that this thermostat is only covered by the
>> 60,000 mile warranty and not the 100,000 mile powertrain.
>
><snip>
>
>Sounds like a good reason for new owners to purchase the 10/100
>bumper-to-bumper?
>
>Good luck with your claims.
>
>Neil.
>
>
Yes good luck and keep us updated. I guess my decision to pay the
$800+ extra for the 10/100 bumper to bumper may come in handy after
all. That's IF I have the same problem on my 2004 Sonata. Hopefully,
I'll never need it.

J.W.

Re: Hyundai warranty woes.. Don't trust the
 

I've seen very few thermostat failures on this engine. I think I've
replaced one in the past year for sticking closed.

You probably won't be able to get failure data without a court order.
Hyundai keeps such records (as do all manufacturers) so that they can
identify problems and make redesigns or whatever other action is necessary
to remedy the problem, and also so that they can monitor warranty cost. I
can pretty much guarantee that Hyundai has records on failure/replacement
rates within the warranty period.

Re: Hyundai warranty woes.. Don't trust the
 

EVERY vehicle owner should know how to check his/her fluids. I don't argue
that many don't know how or don't care to. Even I don't check mine as
often as I should, but if something goes wrong, I will suffer the
consequences.

Re: Hyundai warranty woes.. Don't trust the
 

This doesn't look good for the vehicle owner. I can think of no reason why
Hyundai would be obligated to repair this vehicle. I don't know what
filing a lawsuit would cost, but I don't see how the customer would win.

Re: Hyundai warranty woes.. Don't trust the
 

Did you get this statement in writing from the dealer? This is
very good ammunition but you need it in writing to present to whatever
forum you take it to. If this indeed is the case and then the temp
gauge should have gone to hot and indicated this to you. If it didn't
then it is a flaw in the design of where the temperature gauge is
located, which 75% or more of the blame should then go to Hyundai.
This is a very difficult situation because Hyundai can come
back with that defense saying that the thermostat (internal temp of
the engine) was in a closed position and that caused the engine to
overheat, but the owner was unable to know this because the
temperature gauge going to the dash board was also defective.
Hyundai will have to prove that the gauge to the dash was
defective to rule them out as liable. I find it hard to believe that
with only 70k miles that the gauge is defective though.

Get ready for court if you don't go anywhere with Hyundai as I am sure
that is what they will use for their defense.

Nick

On Wed, 21 Jul 2004 15:28:25 -0400, "McDao" <sleepingfire@yahoo.com>
wrote:

>okay.. im the original poster and i have an update. and it looks like i
>might be screwed.
>
>no.. i didnt hit anything or anything like that. i just operated the
>vehicle under normal driving conditions and like i had stated earlier, i
>had all my maintenance up to date.
>
>however, i went up to the local hyundai dealer yesterday and it wasnt the
>temperature gauge that they are claiming was bad, it is the internal
>engine thermostat (as eerily predicted by the poster below).
>
>>>> Or, in court, he must show that the overheating was
>>>> caused by a component
>>>> covered by the 10/100 warranty. He looks pretty good if
>>>> Hyundai has nothing to counter with (i.e. cause of
>>>> overheating was stuck closedvthermostat, etc.)
>
>This thermostat controls the release of coolant into the engine, and
>apparently had malfunctioned on my car. That said, I was driving my car
>with no coolant at all. I was being truthful earlier when I stated that my
>car truly showed no signs of trouble until it actually died. The
>temperature gauge readings were normal, no check engine lighyt was on, my
>car started and was driving as normal, etc. I didnt know anything was
>wrong until I heard an odd noise and my car stopped deccelerating.
>
>This internal thermostat costs under $50 apparently, but it might end up
>costing me over $5000. Hyundai is not claiming at all that there was any
>user neglect on my part.. their whole defense of the refusal of warranty
>repairs is based on the fact that this thermostat is only covered by the
>60,000 mile warranty and not the 100,000 mile powertrain.
>
>I still plan on taking this to the arbitration board, because I still feel
>like I am getting screwed. Since the hyundaitech that posted earlier in
>this thread indicated that the thermostat was a possibility, perhaps this
>happens alot with Hyundai's. I would certainly be interested in obtaining
>that information from Hyundai on the typical life on this part,
>considering the disastrous effects that are possible if this part fails...
>
>
>I guess that will have to be part of my lawsuit...

Re: Hyundai warranty woes.. Don't trust the
 

This will be an equally tough road as every component which can cause the
temperature gauge to not function correctly is only covered for the 5/60
period.

How to check maintenance history
 

I bought an Accent Gl, 2001 last december from a dealer with 36,000 miles.
The dealer told me the car is well maintained. After few months later I
had an issue of transmission problem and they had to change the
transmission fluid. At that time they said that the car has not been
serviced for 30,000 mile; the previous owner didnt do the 30,000 mile
schedule maintenance service. So I have to do the service now which
includes transmission fluid change, fuel injector cleaning etc etc.

My question is, during purchasing a vehicle how do you know whether
scheduled maintenance has been done or not if teh dealer could not show
any proof of that. The dealer is claiming thet they only do safety
maintenance in their shop when they buy from private party.

Sudip

Re: How to check maintenance history
 

On Thu, 22 Jul 2004 13:18:42 -0400, Sudip Bhattacharjee
<ciesudip@WPI.EDU> wrote:

>I bought an Accent Gl, 2001 last december from a dealer with 36,000 miles.
>The dealer told me the car is well maintained. After few months later I
>had an issue of transmission problem and they had to change the
>transmission fluid. At that time they said that the car has not been
>serviced for 30,000 mile; the previous owner didnt do the 30,000 mile
>schedule maintenance service. So I have to do the service now which
>includes transmission fluid change, fuel injector cleaning etc etc.
>
>My question is, during purchasing a vehicle how do you know whether
>scheduled maintenance has been done or not if teh dealer could not show
>any proof of that. The dealer is claiming thet they only do safety
>maintenance in their shop when they buy from private party.
>
>Sudip
I'm not as sure with Hyundai, but when I bought a used Saturn, they
printed out a record of all the work with the mileage and date that
had been done, but only at the dealers. If someone goes to a private
garage, like a local mechanic, they have no proof of that unless there
are receipts to prove it. That is why it's important to save your
receipts, in case they ever try and say you didn't have certain
maintenance done. I see nothing in the warranty saying you have to
have ALL your maintenance done at a dealer.

J.W.

Re: Hyundai warranty woes.. Don't trust the
 

I appreciate the information, everyone.. and thank you for the pessimism,
hyundaitech.

If Hyundai ends up not covering me on this, I am going to have to fight it
the only way that I can. I will be writing editorials to all local
newspapers, posting on every website that I can find, contacting the local
television stations, printing out fliers, etc...

Hyundai claims as their advertising mantra, "America's Best Warranty". On
their website they note, "Imagine having a warranty that last longer than
your car payments", etc, etc.

I did all my maintenance religiously.. and my engine blew up. And there
was absolutely NOTHING that I or anybody else could have done to prevent
it. My car didnt let me know that it was in trouble.. Unless I had gotten
a wild hair up my butt to ask a mechanic to check my temperature gauge--
there is nothing that I could have done. As soon as I saw trouble, I
pulled off the highway... and even then- my gauges showed nothing.

And that is unacceptable. For a company that uses this warranty is its #1
selling point, this is just simply not fair... I will fight this with
arbitration.. and then with a lawsuit.. and if none of that works and
Hyundai wont pay for these repairs.... then I will make sure that they pay
for it in lost sales..

Their 100,000 mile "America's Best Warranty" is quite simply a FRAUD.

Re: Hyundai warranty woes.. Don't trust the
 

I appreciate the information, everyone.. and thank you for the pessimism,
hyundaitech.

If Hyundai ends up not covering me on this, I am going to have to fight it
the only way that I can. I will be writing editorials to all local
newspapers, posting on every website that I can find, contacting the local
television stations, printing out fliers, etc...

Hyundai claims as their advertising mantra, "America's Best Warranty". On
their website they note, "Imagine having a warranty that last longer than
your car payments", etc, etc.

I did all my maintenance religiously.. and my engine blew up. And there
was absolutely NOTHING that I or anybody else could have done to prevent
it. My car didnt let me know that it was in trouble.. Unless I had gotten
a wild hair up my butt to ask a mechanic to check my temperature gauge--
there is nothing that I could have done. As soon as I saw trouble, I
pulled off the highway... and even then- my gauges showed nothing.

And that is unacceptable. For a company that uses this warranty is its #1
selling point, this is just simply not fair... I will fight this with
arbitration.. and then with a lawsuit.. and if none of that works and
Hyundai wont pay for these repairs.... then I will make sure that they pay
for it in lost sales..

Their 100,000 mile "America's Best Warranty" is quite simply a FRAUD.

Re: Hyundai warranty woes.. Don't trust the
 

McDao. You have the right attitude and I believe that you will
ultimately prevail! All the best.

On Thu, 22 Jul 2004 16:33:38 -0400, "McDao" <sleepingfire@yahoo.com>
wrote:

>I appreciate the information, everyone.. and thank you for the pessimism,
>hyundaitech.
>
>If Hyundai ends up not covering me on this, I am going to have to fight it
>the only way that I can. I will be writing editorials to all local
>newspapers, posting on every website that I can find, contacting the local
>television stations, printing out fliers, etc...
>
>Hyundai claims as their advertising mantra, "America's Best Warranty". On
>their website they note, "Imagine having a warranty that last longer than
>your car payments", etc, etc.
>
>I did all my maintenance religiously.. and my engine blew up. And there
>was absolutely NOTHING that I or anybody else could have done to prevent
>it. My car didnt let me know that it was in trouble.. Unless I had gotten
>a wild hair up my butt to ask a mechanic to check my temperature gauge--
>there is nothing that I could have done. As soon as I saw trouble, I
>pulled off the highway... and even then- my gauges showed nothing.
>
>And that is unacceptable. For a company that uses this warranty is its #1
>selling point, this is just simply not fair... I will fight this with
>arbitration.. and then with a lawsuit.. and if none of that works and
>Hyundai wont pay for these repairs.... then I will make sure that they pay
>for it in lost sales..
>
>Their 100,000 mile "America's Best Warranty" is quite simply a FRAUD.

Re: Hyundai warranty woes.. Don't trust the
 

I wish you the best of luck at whatever the outcome is....please note
that this situation can occur to any car and not just Hyundai's and
that if both sensors fail on any other car as well that there is
nothing to tell the driver that there is a problem.

Nick

On Thu, 22 Jul 2004 16:33:38 -0400, "McDao" <sleepingfire@yahoo.com>
wrote:

>I appreciate the information, everyone.. and thank you for the pessimism,
>hyundaitech.
>
>If Hyundai ends up not covering me on this, I am going to have to fight it
>the only way that I can. I will be writing editorials to all local
>newspapers, posting on every website that I can find, contacting the local
>television stations, printing out fliers, etc...
>
>Hyundai claims as their advertising mantra, "America's Best Warranty". On
>their website they note, "Imagine having a warranty that last longer than
>your car payments", etc, etc.
>
>I did all my maintenance religiously.. and my engine blew up. And there
>was absolutely NOTHING that I or anybody else could have done to prevent
>it. My car didnt let me know that it was in trouble.. Unless I had gotten
>a wild hair up my butt to ask a mechanic to check my temperature gauge--
>there is nothing that I could have done. As soon as I saw trouble, I
>pulled off the highway... and even then- my gauges showed nothing.
>
>And that is unacceptable. For a company that uses this warranty is its #1
>selling point, this is just simply not fair... I will fight this with
>arbitration.. and then with a lawsuit.. and if none of that works and
>Hyundai wont pay for these repairs.... then I will make sure that they pay
>for it in lost sales..
>
>Their 100,000 mile "America's Best Warranty" is quite simply a FRAUD.

Re: Hyundai warranty woes.. Don't trust the
 

Do you have a temperature gauge in your car? If so, sensor failure
should have been obvious. If not, then you would have no way to know.

Have you had the thermostat checked? I would verify it's malfunction.
I think most stat's stick open. Make sure that the stat that the
dealer gives you is actually the one that came from the car!

Xin

Re: Hyundai warranty woes.. Don't trust the
 

I agree. I'm in Ottawa, Canada and the warranty is not the same as in the
states.
The warranty I paid extra for 5 yrs/100K bumper to bumper. I had an issue
with the A/C. I have an 02 Elantra VE and the A/C died this spring.
Apprently, a valve needed and adjustment and apparently warranties don't
cover adjustments beyond 20K.

"McDao" <sleepingfire@yahoo.com> wrote in message
news:fd7500a5261f8edf3ed34510bfcc1a0d@localhost.ta lkaboutautos.com...
> I appreciate the information, everyone.. and thank you for the pessimism,
> hyundaitech.
>
> If Hyundai ends up not covering me on this, I am going to have to fight it
> the only way that I can. I will be writing editorials to all local
> newspapers, posting on every website that I can find, contacting the local
> television stations, printing out fliers, etc...
>
> Hyundai claims as their advertising mantra, "America's Best Warranty". On
> their website they note, "Imagine having a warranty that last longer than
> your car payments", etc, etc.
>
> I did all my maintenance religiously.. and my engine blew up. And there
> was absolutely NOTHING that I or anybody else could have done to prevent
> it. My car didnt let me know that it was in trouble.. Unless I had gotten
> a wild hair up my butt to ask a mechanic to check my temperature gauge--
> there is nothing that I could have done. As soon as I saw trouble, I
> pulled off the highway... and even then- my gauges showed nothing.
>
> And that is unacceptable. For a company that uses this warranty is its #1
> selling point, this is just simply not fair... I will fight this with
> arbitration.. and then with a lawsuit.. and if none of that works and
> Hyundai wont pay for these repairs.... then I will make sure that they pay
> for it in lost sales..
>
> Their 100,000 mile "America's Best Warranty" is quite simply a FRAUD.
>

Re: Hyundai warranty woes.. Don't trust the
 

How much did the "adjustment" cost?

J.W.

On Fri, 23 Jul 2004 10:45:57 -0400, "Ottpak"
<ottpak@removeme.hotmail.com> wrote:

>I agree. I'm in Ottawa, Canada and the warranty is not the same as in the
>states.
>The warranty I paid extra for 5 yrs/100K bumper to bumper. I had an issue
>with the A/C. I have an 02 Elantra VE and the A/C died this spring.
>Apprently, a valve needed and adjustment and apparently warranties don't
>cover adjustments beyond 20K.
>
>"McDao" <sleepingfire@yahoo.com> wrote in message
>news:fd7500a5261f8edf3ed34510bfcc1a0d@localhost.t alkaboutautos.com...
>> I appreciate the information, everyone.. and thank you for the pessimism,
>> hyundaitech.
>>
>> If Hyundai ends up not covering me on this, I am going to have to fight it
>> the only way that I can. I will be writing editorials to all local
>> newspapers, posting on every website that I can find, contacting the local
>> television stations, printing out fliers, etc...
>>
>> Hyundai claims as their advertising mantra, "America's Best Warranty". On
>> their website they note, "Imagine having a warranty that last longer than
>> your car payments", etc, etc.
>>
>> I did all my maintenance religiously.. and my engine blew up. And there
>> was absolutely NOTHING that I or anybody else could have done to prevent
>> it. My car didnt let me know that it was in trouble.. Unless I had gotten
>> a wild hair up my butt to ask a mechanic to check my temperature gauge--
>> there is nothing that I could have done. As soon as I saw trouble, I
>> pulled off the highway... and even then- my gauges showed nothing.
>>
>> And that is unacceptable. For a company that uses this warranty is its #1
>> selling point, this is just simply not fair... I will fight this with
>> arbitration.. and then with a lawsuit.. and if none of that works and
>> Hyundai wont pay for these repairs.... then I will make sure that they pay
>> for it in lost sales..
>>
>> Their 100,000 mile "America's Best Warranty" is quite simply a FRAUD.
>>
>

How to check maintenance history
 

So their story is that the car was well-maintained at time of purchase, but
then, a few months later they say the 30k was never done? I say you have
a case for the dealer to buy you a 30k service. You supposedly purchased
a well-maintained car and now they are telling you it was no more than a
safe car. I'd tell them I expected a well maintained car and demand one.
And if they won't buy or contribute to my 30k service, I'll take my
business elsewhere and not come back.

Re: Hyundai warranty woes.. Don't trust the
 

FRAUD?? That's a little strong. Actually that's a lot strong. I
understand you're upset you have an expensive problem to fix and that you
even think Hyundai should pay for your repairs, but to toss around the
term fraud is libel. By your own admission, you have been told the failed
part was the thermostat which is no longer covered by the warranty.

Re: Hyundai warranty woes.. Don't trust the
 

On Fri, 23 Jul 2004 13:06:20 -0400, "hyundaitech"
<howitsac@nospam.hotmail.com> wrote:

>FRAUD?? That's a little strong. Actually that's a lot strong. I
>understand you're upset you have an expensive problem to fix and that you
>even think Hyundai should pay for your repairs, but to toss around the
>term fraud is libel. By your own admission, you have been told the failed
>part was the thermostat which is no longer covered by the warranty.


Oh, good...now you're a lawyer also.

Re: Hyundai warranty woes.. Don't trust the
 

On Fri, 23 Jul 2004 22:52:10 GMT, R75 <noway@hose.com> wrote:

>On Fri, 23 Jul 2004 13:06:20 -0400, "hyundaitech"
><howitsac@nospam.hotmail.com> wrote:
>
>>FRAUD?? That's a little strong. Actually that's a lot strong. I
>>understand you're upset you have an expensive problem to fix and that you
>>even think Hyundai should pay for your repairs, but to toss around the
>>term fraud is libel. By your own admission, you have been told the failed
>>part was the thermostat which is no longer covered by the warranty.
>
>
>Oh, good...now you're a lawyer also.

Realist might be a better term.

I have a webcam in the tropics
http://ii.net/~farmerjim/

Re: Hyundai warranty woes.. Don't trust the
 

the normal door rate labour and miscellaneous testing. I think it would have
worked out to $115 but they waived it when they pretty much knew I would be
very unimpressed.

"Jon W." <JWalker@yahoo34.com> wrote in message
news:gsf2g0d8gkgk523ubntscmrp9qmt7gtq72@4ax.com...
> How much did the "adjustment" cost?
>
> J.W.
>
> On Fri, 23 Jul 2004 10:45:57 -0400, "Ottpak"
> <ottpak@removeme.hotmail.com> wrote:
>
> >I agree. I'm in Ottawa, Canada and the warranty is not the same as in the
> >states.
> >The warranty I paid extra for 5 yrs/100K bumper to bumper. I had an issue
> >with the A/C. I have an 02 Elantra VE and the A/C died this spring.
> >Apprently, a valve needed and adjustment and apparently warranties don't
> >cover adjustments beyond 20K.
> >
> >"McDao" <sleepingfire@yahoo.com> wrote in message
> >news:fd7500a5261f8edf3ed34510bfcc1a0d@localhost.t alkaboutautos.com...
> >> I appreciate the information, everyone.. and thank you for the
pessimism,
> >> hyundaitech.
> >>
> >> If Hyundai ends up not covering me on this, I am going to have to fight
it
> >> the only way that I can. I will be writing editorials to all local
> >> newspapers, posting on every website that I can find, contacting the
local
> >> television stations, printing out fliers, etc...
> >>
> >> Hyundai claims as their advertising mantra, "America's Best Warranty".
On
> >> their website they note, "Imagine having a warranty that last longer
than
> >> your car payments", etc, etc.
> >>
> >> I did all my maintenance religiously.. and my engine blew up. And there
> >> was absolutely NOTHING that I or anybody else could have done to
prevent
> >> it. My car didnt let me know that it was in trouble.. Unless I had
gotten
> >> a wild hair up my butt to ask a mechanic to check my temperature
gauge--
> >> there is nothing that I could have done. As soon as I saw trouble, I
> >> pulled off the highway... and even then- my gauges showed nothing.
> >>
> >> And that is unacceptable. For a company that uses this warranty is its
#1
> >> selling point, this is just simply not fair... I will fight this with
> >> arbitration.. and then with a lawsuit.. and if none of that works and
> >> Hyundai wont pay for these repairs.... then I will make sure that they
pay
> >> for it in lost sales..
> >>
> >> Their 100,000 mile "America's Best Warranty" is quite simply a FRAUD.
> >>
> >
>

Re: How to check maintenance history
 

On Fri, 23 Jul 2004, hyundaitech wrote:

> So their story is that the car was well-maintained at time of purchase, but
> then, a few months later they say the 30k was never done? I say you have
> a case for the dealer to buy you a 30k service. You supposedly purchased
> a well-maintained car and now they are telling you it was no more than a
> safe car. I'd tell them I expected a well maintained car and demand one.
> And if they won't buy or contribute to my 30k service, I'll take my
> business elsewhere and not come back.
>
>
Thank you for the advice. I thought about that. The problem is they did
not give me any written assurance that it was well serviced, they just said
it. When I brought this point to them few days back, they simply said "you
never asked us about maintenance" !!!! I could not believe the same guy
who told me about maintenance during purchase told me this!! I was shell
shocked.

Re: Hyundai warranty woes.. Don't trust the
 

On Thu, 22 Jul 2004, McDao wrote:

> I appreciate the information, everyone.. and thank you for the pessimism,
> hyundaitech.
>
> If Hyundai ends up not covering me on this, I am going to have to fight it
> the only way that I can. I will be writing editorials to all local
> newspapers, posting on every website that I can find, contacting the local
> television stations, printing out fliers, etc...
>
> Hyundai claims as their advertising mantra, "America's Best Warranty". On
> their website they note, "Imagine having a warranty that last longer than
> your car payments", etc, etc.
>
> I did all my maintenance religiously.. and my engine blew up. And there
> was absolutely NOTHING that I or anybody else could have done to prevent
> it. My car didnt let me know that it was in trouble.. Unless I had gotten
> a wild hair up my butt to ask a mechanic to check my temperature gauge--
> there is nothing that I could have done. As soon as I saw trouble, I
> pulled off the highway... and even then- my gauges showed nothing.
>
> And that is unacceptable. For a company that uses this warranty is its #1
> selling point, this is just simply not fair... I will fight this with
> arbitration.. and then with a lawsuit.. and if none of that works and
> Hyundai wont pay for these repairs.... then I will make sure that they pay
> for it in lost sales..
>
> Their 100,000 mile "America's Best Warranty" is quite simply a FRAUD.
>
Teh warranty clause itself is a fraud. Did they say anywhere in the clause
that engine does not include thermostast after 60k? If not engine means as
a whole everything which is part of it. I think you have a good cause of
wining in a lower court.

You should actually do what you said. Dont forget that there is no ethic
in car business. Every car dealer is a liar. So, as they said they will
do anything to get out of this, you should also do anything possible to
stop payin for new engine. And anything means really anything you can
think about - just forget the consequence, only think you are not
going to pay for this - thats it.