Mechanic Woes
So you all may remember a couple of weeks back I mentioned some issues
with a light on my dashboard. After looking into it a little bit I found out the battery was not taking a charge. This is for a 2000 Sonata GLS I brought it back to the mechanic that originally rebuilt the alternator, a place called L&G Armature in Providence, RI for in- warranty service (the alternator was only about a month old). Today marks two weeks that he's had the car and the thing still isn't fixed. He says that because it's a Valeyo alternator, it's 'very difficult' to get parts for it. Originally he said it was the stata (I'm not sure how it's spelled/pronounced, I've heard different things...the big copper inductor), then he said it wasn't that, it was the heatsink and the diodes attatched to it, then a couple of days later he said it was both. This guy only does alternators and starters. I would think he'd know a supplier or two for Valeyo parts. He does have an amazing sob story though. My question is a pretty generic one. First off...is this guy serious? Two weeks to rebuild an alternator, Valeyo or not, is a bit ridiculous -- especially for a shop that only deals in alternators and starters. Second off, do I have any rights as a consumer? The original rebuild was paid for by Mastercard so I know they have backing for labor warranties and whatnot, but that doesn't help the fact that I haven't had my car for two weeks and the guy, as best as I know, still hasn't ordered parts for it yet. |
Re: Mechanic Woes
fpocai@gmail.com wrote:
> So you all may remember a couple of weeks back I mentioned some issues > with a light on my dashboard. After looking into it a little bit I > found out the battery was not taking a charge. This is for a 2000 > Sonata GLS > > I brought it back to the mechanic that originally rebuilt the > alternator, a place called L&G Armature in Providence, RI for in- > warranty service (the alternator was only about a month old). Today > marks two weeks that he's had the car and the thing still isn't fixed. > > He says that because it's a Valeyo alternator, it's 'very difficult' > to get parts for it. Originally he said it was the stata (I'm not > sure how it's spelled/pronounced, I've heard different things...the > big copper inductor), then he said it wasn't that, it was the heatsink > and the diodes attatched to it, then a couple of days later he said it > was both. > > This guy only does alternators and starters. I would think he'd know > a supplier or two for Valeyo parts. He does have an amazing sob story > though. > > My question is a pretty generic one. First off...is this guy serious? > Two weeks to rebuild an alternator, Valeyo or not, is a bit ridiculous > -- especially for a shop that only deals in alternators and starters. > Second off, do I have any rights as a consumer? The original rebuild > was paid for by Mastercard so I know they have backing for labor > warranties and whatnot, but that doesn't help the fact that I haven't > had my car for two weeks and the guy, as best as I know, still hasn't > ordered parts for it yet. If he a) doesn't know what is wrong then it will be a long time to order parts for it and b)has taken two weeks with no action he really isn't interested in satisfying you. Given these two assumptions I would tell him that you expect him to refund you for the first work done and then to avoid further unpleasantness from a dissatisfied customer that as a gesture of good will you accept his offer to install the replacement alternator that you have gotten from your local autozone/pepboys or ordered online and will provide to him. Just be sure that you get the old one back to return as a core. |
All times are GMT -4. The time now is 02:56 AM. |
© 2024 MH Sub I, LLC dba Internet Brands