|
Re: Honda Manager Out-of-Control - Please advice
"notbob" <notbob@nothome.com> wrote in message news:pa-dnaBW5qMLXMreRVn-rQ@comcast.com... > On 2005-10-20, Elle <elle_navorski@nospam.earthlink.net> wrote: > > > So you dumped on some minimum wage employee, who might very well be working > > two or more jobs to make ends meet, because you didn't want to dump on your > > wife or her employer. > > I gotta admit, I took the employee's side on this one, too. He DID > explain the reason for the early closing and DID offer a viable, > though somewhat delayed, solution. What's the big deal about waiting > a couple of weeks? The car can't tell the difference of a few hundred > miles extra. Besides, I know what happens if you don't hold the line > on closing time. You get more latecomers bugging you to do "just one > more" and then you hafta get nasty about it. 'Zactly. Rules generally are not made up, on whim, just to torture others. > Nope, wait two weeks, > find another place, or do it yourself. If the employee was doing as > instructed and tried to accommodate, the customer has no bitch. Plus, just my opinion, but a shop that has to deal with customers milking them for every free minute is going to get plenty overstressed plenty fast. So customers who pull this garbage hurt other customers. |
Re: Honda Manager Out-of-Control - Please advice
"notbob" <notbob@nothome.com> wrote in message news:pa-dnaBW5qMLXMreRVn-rQ@comcast.com... > On 2005-10-20, Elle <elle_navorski@nospam.earthlink.net> wrote: > > > So you dumped on some minimum wage employee, who might very well be working > > two or more jobs to make ends meet, because you didn't want to dump on your > > wife or her employer. > > I gotta admit, I took the employee's side on this one, too. He DID > explain the reason for the early closing and DID offer a viable, > though somewhat delayed, solution. What's the big deal about waiting > a couple of weeks? The car can't tell the difference of a few hundred > miles extra. Besides, I know what happens if you don't hold the line > on closing time. You get more latecomers bugging you to do "just one > more" and then you hafta get nasty about it. 'Zactly. Rules generally are not made up, on whim, just to torture others. > Nope, wait two weeks, > find another place, or do it yourself. If the employee was doing as > instructed and tried to accommodate, the customer has no bitch. Plus, just my opinion, but a shop that has to deal with customers milking them for every free minute is going to get plenty overstressed plenty fast. So customers who pull this garbage hurt other customers. |
Re: Honda Manager Out-of-Control - Please advice
Elle wrote:
> "Matt Ion" <soundy@moltenimage.com> wrote > snip > >>I took my wife's van to a local quick-lube joint to get an oil change >>done. She gets home from work about 5:40pm. > > snip > >>I informed him I couldn't make it any >>earlier any other day either, and he explained that they were closing >>early for the next couple weeks because they had new owners and were >>understaffed, but they would be staying open later in a week or two and >>I could come back then. Well, I've been spoiled by other service >>facilities, including a favorite tire shop whose motto is "Five minutes >>to closing means still open." So I emailed their customer service to >>express my displeasure with being blown off because some minimum-wage >>kid didn't want to stay a few minutes after six, > > > So you dumped on some minimum wage employee, who might very well be working > two or more jobs to make ends meet, because you didn't want to dump on your > wife or her employer. Umm, no, I dumped on the manager for having employees who don't care about their customers. And how would I "dump on my wife or her employer"? It's got nothing to do with them. > You couldn't wait a week or so and just follow the rules. What "rules"? The lazy-ass shits working the place with no manager around wanted to pack up early and go home, rather than take care of a customer. That's not a good way to run a business. --- avast! Antivirus: Outbound message clean. Virus Database (VPS): 0542-4, 10/20/2005 Tested on: 10/21/2005 2:33:57 AM avast! - copyright (c) 1988-2005 ALWIL Software. http://www.avast.com |
Re: Honda Manager Out-of-Control - Please advice
Elle wrote:
> "Matt Ion" <soundy@moltenimage.com> wrote > snip > >>I took my wife's van to a local quick-lube joint to get an oil change >>done. She gets home from work about 5:40pm. > > snip > >>I informed him I couldn't make it any >>earlier any other day either, and he explained that they were closing >>early for the next couple weeks because they had new owners and were >>understaffed, but they would be staying open later in a week or two and >>I could come back then. Well, I've been spoiled by other service >>facilities, including a favorite tire shop whose motto is "Five minutes >>to closing means still open." So I emailed their customer service to >>express my displeasure with being blown off because some minimum-wage >>kid didn't want to stay a few minutes after six, > > > So you dumped on some minimum wage employee, who might very well be working > two or more jobs to make ends meet, because you didn't want to dump on your > wife or her employer. Umm, no, I dumped on the manager for having employees who don't care about their customers. And how would I "dump on my wife or her employer"? It's got nothing to do with them. > You couldn't wait a week or so and just follow the rules. What "rules"? The lazy-ass shits working the place with no manager around wanted to pack up early and go home, rather than take care of a customer. That's not a good way to run a business. --- avast! Antivirus: Outbound message clean. Virus Database (VPS): 0542-4, 10/20/2005 Tested on: 10/21/2005 2:33:57 AM avast! - copyright (c) 1988-2005 ALWIL Software. http://www.avast.com |
Re: Honda Manager Out-of-Control - Please advice
notbob wrote:
> On 2005-10-20, Elle <elle_navorski@nospam.earthlink.net> wrote: > > >>So you dumped on some minimum wage employee, who might very well be working >>two or more jobs to make ends meet, because you didn't want to dump on your >>wife or her employer. > > > I gotta admit, I took the employee's side on this one, too. He DID > explain the reason for the early closing and DID offer a viable, > though somewhat delayed, solution. Umm, no. My problem was not with them closing earlier than "normal". My problem was with them closing TEN MINUTES BEFORE THE POSTED CLOSING TIME. The sign said clearly that they closed at 6. Buddy didn't want to start a job at ten-to because it might have kept him 3 or 4 minutes late. By contrast, the first time I visited the aforementioned tire shop, before I even had my flat unloaded, the store owner was right there asking how he could help... at TEN MINUTES AFTER CLOSING. He proceeded to personally repair the tire, and didn't charge us for it. He earned lifetime customers that day, and I've since sent tens of thousands of dollars in business his way via family, friends, and employers... in fact, here's a good place for a plug: I'll recommend Kal Tire to anyone in Western Canada, and especially the Boundary & Kitchener store in Burnaby to anyone in the BC Lower Mainland area (tell them I sent you). > What's the big deal about waiting a couple of weeks? It's not. The twerp's attitude was the problem. --- avast! Antivirus: Outbound message clean. Virus Database (VPS): 0542-4, 10/20/2005 Tested on: 10/21/2005 2:40:33 AM avast! - copyright (c) 1988-2005 ALWIL Software. http://www.avast.com |
Re: Honda Manager Out-of-Control - Please advice
notbob wrote:
> On 2005-10-20, Elle <elle_navorski@nospam.earthlink.net> wrote: > > >>So you dumped on some minimum wage employee, who might very well be working >>two or more jobs to make ends meet, because you didn't want to dump on your >>wife or her employer. > > > I gotta admit, I took the employee's side on this one, too. He DID > explain the reason for the early closing and DID offer a viable, > though somewhat delayed, solution. Umm, no. My problem was not with them closing earlier than "normal". My problem was with them closing TEN MINUTES BEFORE THE POSTED CLOSING TIME. The sign said clearly that they closed at 6. Buddy didn't want to start a job at ten-to because it might have kept him 3 or 4 minutes late. By contrast, the first time I visited the aforementioned tire shop, before I even had my flat unloaded, the store owner was right there asking how he could help... at TEN MINUTES AFTER CLOSING. He proceeded to personally repair the tire, and didn't charge us for it. He earned lifetime customers that day, and I've since sent tens of thousands of dollars in business his way via family, friends, and employers... in fact, here's a good place for a plug: I'll recommend Kal Tire to anyone in Western Canada, and especially the Boundary & Kitchener store in Burnaby to anyone in the BC Lower Mainland area (tell them I sent you). > What's the big deal about waiting a couple of weeks? It's not. The twerp's attitude was the problem. --- avast! Antivirus: Outbound message clean. Virus Database (VPS): 0542-4, 10/20/2005 Tested on: 10/21/2005 2:40:33 AM avast! - copyright (c) 1988-2005 ALWIL Software. http://www.avast.com |
Re: Honda Manager Out-of-Control - Please advice
"Matt Ion" <soundy@moltenimage.com> wrote
> Elle wrote: > > "Matt Ion" <soundy@moltenimage.com> wrote > > snip > > > >>I took my wife's van to a local quick-lube joint to get an oil change > >>done. She gets home from work about 5:40pm. > > > > snip > > > >>I informed him I couldn't make it any > >>earlier any other day either, and he explained that they were closing > >>early for the next couple weeks because they had new owners and were > >>understaffed, but they would be staying open later in a week or two and > >>I could come back then. Well, I've been spoiled by other service > >>facilities, including a favorite tire shop whose motto is "Five minutes > >>to closing means still open." So I emailed their customer service to > >>express my displeasure with being blown off because some minimum-wage > >>kid didn't want to stay a few minutes after six, > > > > > > So you dumped on some minimum wage employee, who might very well be working > > two or more jobs to make ends meet, because you didn't want to dump on your > > wife or her employer. > > Umm, no, I dumped on the manager for having employees who don't care > about their customers. Take some personal responsibility, for crying out loud. You were late. You refused to wait a couple of weeks when it would not have inconvenienced you. You wanted the shop to give up its time instead of your wife giving up hers. You harassed the shop for your own mistakes. May your wife and you have clients who treat you as badly. That's the only way you're going to learn. |
Re: Honda Manager Out-of-Control - Please advice
"Matt Ion" <soundy@moltenimage.com> wrote
> Elle wrote: > > "Matt Ion" <soundy@moltenimage.com> wrote > > snip > > > >>I took my wife's van to a local quick-lube joint to get an oil change > >>done. She gets home from work about 5:40pm. > > > > snip > > > >>I informed him I couldn't make it any > >>earlier any other day either, and he explained that they were closing > >>early for the next couple weeks because they had new owners and were > >>understaffed, but they would be staying open later in a week or two and > >>I could come back then. Well, I've been spoiled by other service > >>facilities, including a favorite tire shop whose motto is "Five minutes > >>to closing means still open." So I emailed their customer service to > >>express my displeasure with being blown off because some minimum-wage > >>kid didn't want to stay a few minutes after six, > > > > > > So you dumped on some minimum wage employee, who might very well be working > > two or more jobs to make ends meet, because you didn't want to dump on your > > wife or her employer. > > Umm, no, I dumped on the manager for having employees who don't care > about their customers. Take some personal responsibility, for crying out loud. You were late. You refused to wait a couple of weeks when it would not have inconvenienced you. You wanted the shop to give up its time instead of your wife giving up hers. You harassed the shop for your own mistakes. May your wife and you have clients who treat you as badly. That's the only way you're going to learn. |
Re: Honda Manager Out-of-Control - Please advice
Elle wrote:
> "Matt Ion" <soundy@moltenimage.com> wrote > >>Elle wrote: >> >>>"Matt Ion" <soundy@moltenimage.com> wrote >>>snip >>> >>> >>>>I took my wife's van to a local quick-lube joint to get an oil change >>>>done. She gets home from work about 5:40pm. >>> >>>snip >>> >>> >>>>I informed him I couldn't make it any >>>>earlier any other day either, and he explained that they were closing >>>>early for the next couple weeks because they had new owners and were >>>>understaffed, but they would be staying open later in a week or two and >>>>I could come back then. Well, I've been spoiled by other service >>>>facilities, including a favorite tire shop whose motto is "Five minutes >>>>to closing means still open." So I emailed their customer service to >>>>express my displeasure with being blown off because some minimum-wage >>>>kid didn't want to stay a few minutes after six, >>> >>> >>>So you dumped on some minimum wage employee, who might very well be > > working > >>>two or more jobs to make ends meet, because you didn't want to dump on > > your > >>>wife or her employer. >> >>Umm, no, I dumped on the manager for having employees who don't care >>about their customers. > > > Take some personal responsibility, for crying out loud. You were late. Read the farking message. I WAS NOT LATE. They closed at 6. I was there at ten to six. If a 10-minute-lube shop can't start an oil change at 10 to 6 and be done by 6, they have bigger problems. --- avast! Antivirus: Outbound message clean. Virus Database (VPS): 0542-5, 10/21/2005 Tested on: 10/21/2005 5:22:27 PM avast! - copyright (c) 1988-2005 ALWIL Software. http://www.avast.com |
Re: Honda Manager Out-of-Control - Please advice
Elle wrote:
> "Matt Ion" <soundy@moltenimage.com> wrote > >>Elle wrote: >> >>>"Matt Ion" <soundy@moltenimage.com> wrote >>>snip >>> >>> >>>>I took my wife's van to a local quick-lube joint to get an oil change >>>>done. She gets home from work about 5:40pm. >>> >>>snip >>> >>> >>>>I informed him I couldn't make it any >>>>earlier any other day either, and he explained that they were closing >>>>early for the next couple weeks because they had new owners and were >>>>understaffed, but they would be staying open later in a week or two and >>>>I could come back then. Well, I've been spoiled by other service >>>>facilities, including a favorite tire shop whose motto is "Five minutes >>>>to closing means still open." So I emailed their customer service to >>>>express my displeasure with being blown off because some minimum-wage >>>>kid didn't want to stay a few minutes after six, >>> >>> >>>So you dumped on some minimum wage employee, who might very well be > > working > >>>two or more jobs to make ends meet, because you didn't want to dump on > > your > >>>wife or her employer. >> >>Umm, no, I dumped on the manager for having employees who don't care >>about their customers. > > > Take some personal responsibility, for crying out loud. You were late. Read the farking message. I WAS NOT LATE. They closed at 6. I was there at ten to six. If a 10-minute-lube shop can't start an oil change at 10 to 6 and be done by 6, they have bigger problems. --- avast! Antivirus: Outbound message clean. Virus Database (VPS): 0542-5, 10/21/2005 Tested on: 10/21/2005 5:22:27 PM avast! - copyright (c) 1988-2005 ALWIL Software. http://www.avast.com |
Re: Honda Manager Out-of-Control - Please advice
"Matt Ion" <soundy@moltenimage.com> wrote in message news:nDf6f.262757$tl2.99165@pd7tw3no... > > Read the farking message. I WAS NOT LATE. They closed at 6. I was there > at ten to six. If a 10-minute-lube shop can't start an oil change at 10 > to 6 and be done by 6, they have bigger problems. Where you work are you at your job until the last moment of the day? Are you entitled to a clean up time? If you work at a desk with a computer, do you wait until the end of the day before shutting your computer down and putting your paperwork away? If not, why would you think that someone else would work in that manner? You sound like the type of person that would walk into a restaurant just before closing and expect to be served. In case you don't know what kind of person that is, it is a very selfish and ignorant person. Perhaps you have a picture of just that sort of person over your bathroom sink. |
Re: Honda Manager Out-of-Control - Please advice
"Matt Ion" <soundy@moltenimage.com> wrote in message news:nDf6f.262757$tl2.99165@pd7tw3no... > > Read the farking message. I WAS NOT LATE. They closed at 6. I was there > at ten to six. If a 10-minute-lube shop can't start an oil change at 10 > to 6 and be done by 6, they have bigger problems. Where you work are you at your job until the last moment of the day? Are you entitled to a clean up time? If you work at a desk with a computer, do you wait until the end of the day before shutting your computer down and putting your paperwork away? If not, why would you think that someone else would work in that manner? You sound like the type of person that would walk into a restaurant just before closing and expect to be served. In case you don't know what kind of person that is, it is a very selfish and ignorant person. Perhaps you have a picture of just that sort of person over your bathroom sink. |
Re: Honda Manager Out-of-Control - Please advice
"Matt Ion" <soundy@moltenimage.com> wrote
> Elle wrote: > > "Matt Ion" <soundy@moltenimage.com> wrote > > > >>Elle wrote: > >> > >>>"Matt Ion" <soundy@moltenimage.com> wrote > >>>snip > >>> > >>> > >>>>I took my wife's van to a local quick-lube joint to get an oil change > >>>>done. She gets home from work about 5:40pm. > >>> > >>>snip > >>> > >>> > >>>>I informed him I couldn't make it any > >>>>earlier any other day either, and he explained that they were closing > >>>>early for the next couple weeks because they had new owners and were > >>>>understaffed, but they would be staying open later in a week or two and > >>>>I could come back then. Well, I've been spoiled by other service > >>>>facilities, including a favorite tire shop whose motto is "Five minutes > >>>>to closing means still open." So I emailed their customer service to > >>>>express my displeasure with being blown off because some minimum-wage > >>>>kid didn't want to stay a few minutes after six, > >>> > >>> > >>>So you dumped on some minimum wage employee, who might very well be > > > > working > > > >>>two or more jobs to make ends meet, because you didn't want to dump on > > > > your > > > >>>wife or her employer. > >> > >>Umm, no, I dumped on the manager for having employees who don't care > >>about their customers. > > > > > > Take some personal responsibility, for crying out loud. You were late. > > Read the farking message. I WAS NOT LATE. They closed at 6. I was > there at ten to six. If a 10-minute-lube shop can't start an oil change > at 10 to 6 and be done by 6, they have bigger problems. You have my opinion. I wouldn't want you as a customer. |
Re: Honda Manager Out-of-Control - Please advice
"Matt Ion" <soundy@moltenimage.com> wrote
> Elle wrote: > > "Matt Ion" <soundy@moltenimage.com> wrote > > > >>Elle wrote: > >> > >>>"Matt Ion" <soundy@moltenimage.com> wrote > >>>snip > >>> > >>> > >>>>I took my wife's van to a local quick-lube joint to get an oil change > >>>>done. She gets home from work about 5:40pm. > >>> > >>>snip > >>> > >>> > >>>>I informed him I couldn't make it any > >>>>earlier any other day either, and he explained that they were closing > >>>>early for the next couple weeks because they had new owners and were > >>>>understaffed, but they would be staying open later in a week or two and > >>>>I could come back then. Well, I've been spoiled by other service > >>>>facilities, including a favorite tire shop whose motto is "Five minutes > >>>>to closing means still open." So I emailed their customer service to > >>>>express my displeasure with being blown off because some minimum-wage > >>>>kid didn't want to stay a few minutes after six, > >>> > >>> > >>>So you dumped on some minimum wage employee, who might very well be > > > > working > > > >>>two or more jobs to make ends meet, because you didn't want to dump on > > > > your > > > >>>wife or her employer. > >> > >>Umm, no, I dumped on the manager for having employees who don't care > >>about their customers. > > > > > > Take some personal responsibility, for crying out loud. You were late. > > Read the farking message. I WAS NOT LATE. They closed at 6. I was > there at ten to six. If a 10-minute-lube shop can't start an oil change > at 10 to 6 and be done by 6, they have bigger problems. You have my opinion. I wouldn't want you as a customer. |
Re: Honda Manager Out-of-Control - Please advice
At our shop I am the "closer" Now this means 10 to 15 minutes extra at no
pay to pull the tires in, turn out the lights, lock up the shop, change and go home. Usually we have the last minute Oil rush job at 5:50 (we close at 6:00) Seldom do I leave at 6:30. Seldom do I wipe off my tools and put them away. The Corporation thinks that the last minute customer is valuable, but reality is they waste time. Tonight it was a rebalance check on the front tires of a Volvo. He complained of a vibration at 58 MPH after we did a rotate and front tire rebalance a week ago. So car in, on the rack. Right tore .25 oz out, left rim bent. Put it on the Right rear and pulled the car out. Told the customer. He thought I was lying to cover up a defective tire. Car back in Bent rim on the balancer to prove to him it was bent. Well He wishes the tire back on the front to maintain his rotation pattern. So swapped two tires. Now he wants us to "throw in a bulb" for the brake light (a service we do charge for) I did it anyway for:the CUSTOMER IS ALWAYS RIGHT; the squeaky wheel etc. but it didn't fix the light anyway. So he drives out of the shop at about 6:30 Didn't have to pay a penny and the shop paid me about 20 minutes of time for what took an hour. But he was in before 6:00.... We love last minute customers, they keep our stock going up.... -- Stephen W. Hansen ASE Certified Master Automobile Technician ASE Undercar Specialist http://www.troublecodes.net/technical/ "Elle" <elle_navorski@nospam.earthlink.net> wrote in message news:tsU5f.16976$hY6.11981@newsread1.news.pas.eart hlink.net... > > "notbob" <notbob@nothome.com> wrote in message > news:pa-dnaBW5qMLXMreRVn-rQ@comcast.com... >> On 2005-10-20, Elle <elle_navorski@nospam.earthlink.net> wrote: >> >> > So you dumped on some minimum wage employee, who might very well be > working >> > two or more jobs to make ends meet, because you didn't want to dump on > your >> > wife or her employer. >> >> I gotta admit, I took the employee's side on this one, too. He DID >> explain the reason for the early closing and DID offer a viable, >> though somewhat delayed, solution. What's the big deal about waiting >> a couple of weeks? The car can't tell the difference of a few hundred >> miles extra. Besides, I know what happens if you don't hold the line >> on closing time. You get more latecomers bugging you to do "just one >> more" and then you hafta get nasty about it. > > 'Zactly. > > Rules generally are not made up, on whim, just to torture others. > >> Nope, wait two weeks, >> find another place, or do it yourself. If the employee was doing as >> instructed and tried to accommodate, the customer has no bitch. > > Plus, just my opinion, but a shop that has to deal with customers milking > them for every free minute is going to get plenty overstressed plenty > fast. > So customers who pull this garbage hurt other customers. > > |
| All times are GMT -4. The time now is 08:05 AM. |
© 2024 MH Sub I, LLC dba Internet Brands