Scott MacLean

Purchased from Number 7 Honda in Woodbridge, Ontario.

Aug 27 - Ordered car. They don't know where they can get one yet. Placed
$1000 deposit.

Sep 3 - Called dealership - have they found it yet? No.

Sep 5 - Called dealership - have they found it yet? Yes, they're trailering
it in from London, it will be ready on Tuesday Sep 9.

Sep 9 - Picked up car. Car has 35 km on it.

Sep 11 - Called Shawn (salesperson) about annoying continual creak/rattle in
left C-pillar. Said he would get Dawn Morris (post sales rep) to call.

Sep 18 - No call from Dawn. Called service department for service
appointment.

Sep 19 - Dawn Morris called. Told her about C-pillar creak and transmission
problem where it consistently pops violently out of first gear when
decelerating. Set up appointment for 23rd.

Sep 23 - Took car in. Demonstrated C-pillar creak and transmission problem
to Joe, shop foreman. Joe said he would order parts to replace 1st gear in
transmission.

Oct 2 - Call Dawn Morris to find out status of parts. Parts not in yet. They
now want to do more testing before replacing 1st gear. Set appoinment for
Oct. 8.

Oct 8 - Take car in for the day. Take shuttle back to work. Joe tests
transmission linkage, determines problem is in transmission, not in linkage.
Says he will order parts to replace 1st gear in transmission.

Oct 17 - Call Dawn Morris - parts not in yet.

Oct 24 - Dawn Morris calls, parts not in yet, doesn't know when they will be
in.

Oct 28 - Dawn Morris calls, parts are in, set up two-day appointment for Nov
3, 4 to replace transmission parts and locate/fix C pillar creak.

Nov 3 - Take car in at 7:30 am, get rental car. Tell them about new loud
creak at base of windshield on driver's side when car is cold.

Nov 4 - Service adviser calls at 4:30 pm, says "the car is apart, still
waiting for transmission parts - bearings and stuff - to arrive." When I ask
why I was told the parts were in before I brought the car in, he says,
"well, we didn't really know what we would need to replace until we opened
it up."

Nov 5 - Service adviser calls at 4:10 pm, says transmission is almost
finished, waiting for a clutch fork. Estimates transmission will be done by
tomorrow morning, they will then start looking at the rattles.

Nov 6 - Dawn Morris calls at 4 pm, says they have finished with
transmission, and have confirmed noise coming from windshield, will be
looking at that and the C-pillar creak tomorrow.

Nov 7 - Nobody calls. At 5 pm, I call Dawn Morris. she says, "oh, yeah, I
meant to call you." No news on my car other than "it's not finished" and
that they "hope to have it finished early next week." She doesn't know the
status, doesn't know the progress, doesn't know when it will be ready. Two
day estimate has now stretched to seven days.

Nov 10 - Dawn Morris calls at 3 pm, says they have fixed the C pillar creak,
still working on windshield creak.

Nov 11 - Nobody calls. I call Dawn at 5 pm. She says that "three parts are
on order, bearings or something." Says that she has called Honda Canada to
try to "speed things up." When I asked why they would be ordering bearings
for a creak in the windshield, she said she didn't know. I asked her to have
Joe (the mechanic call) me. She said she would try to get him to call me
tomorrow.

It has now been two months since I first reported this problem. They have
had my car for nine days.