Stratstone Honda
Brought a 2 year old honda from Stratstone Honda dealers, sales team could
not do enough for me BUT when after 4 months Vehicle developed a noise and vibration on steering (guess what !! ) they did not want to know. Went to Stratstone to ask if any one could look at my car told I needed to book it in first. I explained I was concerned if the car was safe but they did not want to know. I went again 2 weeks later as noise was getting worse I saw service manager who informed me that all his workshop staff was dealing with customers and he did not have anyone spare to see me, I explained that I was a CUSTOMER and had spend £13000 on one of his cars and it was still under warranty. I only wanted to ask someone to have a quick look at my steering But he repeated that his customers where more important than me!!!! I left showroom after I was verbly abused by the service manager. It goes without saying my car is being serviced by another garage and I would rarther lose my warranty & pay a proper garage for work done. I will not buy another Honda Beware |
Re: Stratstone Honda
On 2008-09-24, dave coleman <mudlarks55@ntlworld.com> wrote:
> Brought a 2 year old honda from Stratstone Honda dealers, sales team could > not do enough for me BUT when after 4 months > Vehicle developed a noise and vibration on steering (guess what !! ) they > did not want to know. Sure they did... > Went to Stratstone to ask if any one could look at my car told I needed to > book it in first. I explained I was concerned if the car > was safe but they did not want to know. So, they wanted you to check in and wait for the people that were there before you (or had appointments), and you weren't willing to wait? This is their fault how? > I went again 2 weeks later as noise was getting worse I saw service manager > who informed me that all his workshop staff was dealing with customers > and he did not have anyone spare to see me, I explained that I was a > CUSTOMER and had spend £13000 on one of his cars and it was still under > warranty. So what if it was under warranty. Most of those customers that were there in front of you likely had a warranty, too. > I only wanted to ask someone to have a quick look at my steering But he > repeated that his customers where more important than me!!!! His customers that were there first? Sounds about right. You want service at a busy dealership, you wait your turn. > I left showroom after I was verbly abused by the service manager. Based on your description, I'd guess that you did some verbal abuse yourself, there, bucky... > It goes without saying my car is being serviced by another garage and I > would rarther lose my warranty & pay a proper garage for work done. That's your choice... > > I will not buy another Honda What did Honda do? > > Beware Of idiots on usenet with unrealistic expectations and bad attitudes? -- Joe - Linux User #449481/Ubuntu User #19733 joe at hits - buffalo dot com "Hate is baggage, life is too short to go around pissed off all the time..." - Danny, American History X |
Re: Stratstone Honda
"dave coleman" <mudlarks55@ntlworld.com> wrote in message
news:8avCk.31336$bk4.24230@newsfe20.ams2... > Brought a 2 year old honda from Stratstone Honda dealers, sales team > could not do enough for me BUT when after 4 months > Vehicle developed a noise and vibration on steering (guess what !! ) they > did not want to know. How can you tell? Because they did no place you in front of the queue? > Went to Stratstone to ask if any one could look at my car told I needed to > book it in first. I explained I was concerned if the car > was safe but they did not want to know. Really? What is that strange in making an appointment? > I went again 2 weeks later as noise was getting worse I saw service > manager who informed me that all his workshop staff was dealing with > customers > and he did not have anyone spare to see me, I explained that I was a > CUSTOMER and had spend £13000 on one of his cars and it was still under > warranty. > I only wanted to ask someone to have a quick look at my steering > But he repeated that his customers where more important than me!!!! Why did not you book the service visit??? I do not know any dealer doing emergency #999 services... You demanded to be seen HERE AND NOW? That is rude! It is like going to a dentist, in front of the line of all people siting in a waiting room and demant dentist "just look into your mouth". Did you have anywhere in the purchase contract that when you buy the car there you will be allowed to get the service out of queue? Don't you think that at least some of the people waiting for their cars to be fixed when you appeared also purchased their cars at the same place, so they were on equally priority level as you? > I left showroom after I was verbly abused by the service manager. I have a strange feeling you were abusive first in your demands for service HERE AND NOW... > It goes without saying my car is being serviced by another garage and I > would rarther lose my warranty & pay a proper garage for work done. > > I will not buy another Honda What Honda (car manufacturer) has to do with any of this? Do you thik that you would get priority treatment at ford or toyota dealership just because you purchased your ford or toyota there? I don't think so... |
Re: Stratstone Honda
dave coleman wrote:
> Brought a 2 year old honda from Stratstone Honda dealers, sales team could > not do enough for me BUT when after 4 months > Vehicle developed a noise and vibration on steering (guess what !! ) they > did not want to know. > Went to Stratstone to ask if any one could look at my car told I needed to > book it in first. I explained I was concerned if the car > was safe but they did not want to know. > I went again 2 weeks later as noise was getting worse I saw service manager > who informed me that all his workshop staff was dealing with customers > and he did not have anyone spare to see me, I explained that I was a > CUSTOMER and had spend �13000 on one of his cars and it was still under > warranty. > I only wanted to ask someone to have a quick look at my steering But he > repeated that his customers where more important than me!!!! > I left showroom after I was verbly abused by the service manager. > It goes without saying my car is being serviced by another garage and I > would rarther lose my warranty & pay a proper garage for work done. > > I will not buy another Honda > > Beware > > what you're telling us is that i. you're either a really annoying person people just want to get rid of as quickly as possible, or that ii. you're not good at standing your ground and don't know how to call honda usa's customer service hot line and have them call the dealer for you. and fyi, you don't lose the warranty having work done outside the dealership provided honda parts are used and the repair mechanic is suitably qualified. |
Re: Stratstone Honda
On Wed, 24 Sep 2008 21:28:58 -0700, jim beam <spamvortex@bad.example.net> wrote: snip >> > >what you're telling us is that > >i. you're either a really annoying person people just want to get rid of >as quickly as possible, or that > >ii. you're not good at standing your ground and don't know how to call >honda usa's customer service hot line and have them call the dealer for you. > >and fyi, you don't lose the warranty having work done outside the >dealership provided honda parts are used and the repair mechanic is >suitably qualified. RE (ii) are you suggesting that if someone wants 'quick service' (jump the queue) he/she should call Honda and they will intervene with the dealership? Must give that a try, Not! |
Re: Stratstone Honda
"Edward W. Thompson" <thomeduk1@btopenworld.com> wrote in message
news:koydnXpuO9BuukbVnZ2dneKdnZzinZ2d@bt.com... > > On Wed, 24 Sep 2008 21:28:58 -0700, jim beam > <spamvortex@bad.example.net> wrote: > > snip >>> >> >>what you're telling us is that >> >>i. you're either a really annoying person people just want to get rid of >>as quickly as possible, or that >> >>ii. you're not good at standing your ground and don't know how to call >>honda usa's customer service hot line and have them call the dealer for >>you. >> >>and fyi, you don't lose the warranty having work done outside the >>dealership provided honda parts are used and the repair mechanic is >>suitably qualified. > > RE (ii) are you suggesting that if someone wants 'quick service' (jump > the queue) he/she should call Honda and they will intervene with the > dealership? Must give that a try, Not! This one is a good one :-) Especially calling Honda *USA* would do a lot of good to him if he was located in UK and payed 13000 pounds (not us dollars!) for your honda... Jimmy proves AGAIN that he is not very careful when reading text he replies to and then blames the writer for his own reading problems... |
Re: Stratstone Honda
Pszemol wrote:
> "Edward W. Thompson" <thomeduk1@btopenworld.com> wrote in message > news:koydnXpuO9BuukbVnZ2dneKdnZzinZ2d@bt.com... >> >> On Wed, 24 Sep 2008 21:28:58 -0700, jim beam >> <spamvortex@bad.example.net> wrote: >> >> snip >>>> >>> >>> what you're telling us is that >>> >>> i. you're either a really annoying person people just want to get rid of >>> as quickly as possible, or that >>> >>> ii. you're not good at standing your ground and don't know how to call >>> honda usa's customer service hot line and have them call the dealer >>> for you. >>> >>> and fyi, you don't lose the warranty having work done outside the >>> dealership provided honda parts are used and the repair mechanic is >>> suitably qualified. >> >> RE (ii) are you suggesting that if someone wants 'quick service' (jump >> the queue) he/she should call Honda and they will intervene with the >> dealership? Must give that a try, Not! > > This one is a good one :-) > > Especially calling Honda *USA* would do a lot of good to him if he was > located in UK and payed 13000 pounds (not us dollars!) for your honda... > Jimmy proves AGAIN that he is not very careful when reading text he > replies to and then blames the writer for his own reading problems... well, calling "honda" is only going to put them back where they started, so if you just go a GOOGLE SEARCH for "honda usa", guess what, you'll get their main customer service hotline. i don't think it's too taxing on the i.q. to translate that to another locale... |
Re: Stratstone Honda
Edward W. Thompson wrote:
> On Wed, 24 Sep 2008 21:28:58 -0700, jim beam > <spamvortex@bad.example.net> wrote: > > snip >> what you're telling us is that >> >> i. you're either a really annoying person people just want to get rid of >> as quickly as possible, or that >> >> ii. you're not good at standing your ground and don't know how to call >> honda usa's customer service hot line and have them call the dealer for you. >> >> and fyi, you don't lose the warranty having work done outside the >> dealership provided honda parts are used and the repair mechanic is >> suitably qualified. > > RE (ii) are you suggesting that if someone wants 'quick service' (jump > the queue) he/she should call Honda and they will intervene with the > dealership? Must give that a try, Not! they don't want "quick service", [apparently] they want a warranty issue addressed. if the dealer is showing reluctance, then they do need to escalate it, yes. |
Re: Stratstone Honda
On Thu, 25 Sep 2008 20:34:48 -0700, jim beam <spamvortex@bad.example.net> wrote: >Edward W. Thompson wrote: >> On Wed, 24 Sep 2008 21:28:58 -0700, jim beam >> <spamvortex@bad.example.net> wrote: >> >> snip >>> what you're telling us is that >>> >>> i. you're either a really annoying person people just want to get rid of >>> as quickly as possible, or that >>> >>> ii. you're not good at standing your ground and don't know how to call >>> honda usa's customer service hot line and have them call the dealer for you. >>> >>> and fyi, you don't lose the warranty having work done outside the >>> dealership provided honda parts are used and the repair mechanic is >>> suitably qualified. >> >> RE (ii) are you suggesting that if someone wants 'quick service' (jump >> the queue) he/she should call Honda and they will intervene with the >> dealership? Must give that a try, Not! > >they don't want "quick service", [apparently] they want a warranty issue >addressed. if the dealer is showing reluctance, then they do need to >escalate it, yes. Sorry Jim but you miss what was posted. Yes, they appeared to have a warantgy issue, but the point of the post, at least how I read it, was the dealership refused to give priority over other customers. There was nothing to suggest that the dealership declined to deal with the problem. |
Re: Stratstone Honda
Edward W. Thompson wrote:
> On Thu, 25 Sep 2008 20:34:48 -0700, jim beam > <spamvortex@bad.example.net> wrote: > >> Edward W. Thompson wrote: >>> On Wed, 24 Sep 2008 21:28:58 -0700, jim beam >>> <spamvortex@bad.example.net> wrote: >>> >>> snip >>>> what you're telling us is that >>>> >>>> i. you're either a really annoying person people just want to get rid of >>>> as quickly as possible, or that >>>> >>>> ii. you're not good at standing your ground and don't know how to call >>>> honda usa's customer service hot line and have them call the dealer for you. >>>> >>>> and fyi, you don't lose the warranty having work done outside the >>>> dealership provided honda parts are used and the repair mechanic is >>>> suitably qualified. >>> RE (ii) are you suggesting that if someone wants 'quick service' (jump >>> the queue) he/she should call Honda and they will intervene with the >>> dealership? Must give that a try, Not! >> they don't want "quick service", [apparently] they want a warranty issue >> addressed. if the dealer is showing reluctance, then they do need to >> escalate it, yes. > > Sorry Jim but you miss what was posted. Yes, they appeared to have a > warantgy issue, but the point of the post, at least how I read it, was > the dealership refused to give priority over other customers. There > was nothing to suggest that the dealership declined to deal with the > problem. Hi, In UK they drive on the wrong side of thw road. They do things differently I am sure. In the world of service, it's two way street. You give some and take some. |
Re: Stratstone Honda
Edward W. Thompson wrote:
> On Thu, 25 Sep 2008 20:34:48 -0700, jim beam > <spamvortex@bad.example.net> wrote: > >> Edward W. Thompson wrote: >>> On Wed, 24 Sep 2008 21:28:58 -0700, jim beam >>> <spamvortex@bad.example.net> wrote: >>> >>> snip >>>> what you're telling us is that >>>> >>>> i. you're either a really annoying person people just want to get rid of >>>> as quickly as possible, or that >>>> >>>> ii. you're not good at standing your ground and don't know how to call >>>> honda usa's customer service hot line and have them call the dealer for you. >>>> >>>> and fyi, you don't lose the warranty having work done outside the >>>> dealership provided honda parts are used and the repair mechanic is >>>> suitably qualified. >>> RE (ii) are you suggesting that if someone wants 'quick service' (jump >>> the queue) he/she should call Honda and they will intervene with the >>> dealership? Must give that a try, Not! >> they don't want "quick service", [apparently] they want a warranty issue >> addressed. if the dealer is showing reluctance, then they do need to >> escalate it, yes. > > Sorry Jim but you miss what was posted. Yes, they appeared to have a > warantgy issue, but the point of the post, at least how I read it, was > the dealership refused to give priority over other customers. There > was nothing to suggest that the dealership declined to deal with the > problem. i think you missed my point #1. |
Re: Stratstone Honda
> In UK they drive on the wrong side of thw road. They do things
> differently I am sure. In the world of service, it's two way street. > You give some and take some. Wrong - We were driving (horse and carts) before anyone found your country, so we drive on the correct side of the road - It was our idea so we get to say what is right and wrong. |
Re: Stratstone Honda
Chewbacca wrote:
>> In UK they drive on the wrong side of thw road. They do things >> differently I am sure. In the world of service, it's two way street. >> You give some and take some. > > Wrong - We were driving (horse and carts) before anyone found your > country, so we drive on the correct side of the road - It was our idea > so we get to say what is right and wrong. really? so why are you still serfs with no constitution, subjugated to an unelected premier and an unelected ruler? |
Re: Stratstone Honda
On Fri, 26 Sep 2008 17:42:24 -0700, jim beam <spamvortex@bad.example.net> wrote: >Chewbacca wrote: >>> In UK they drive on the wrong side of thw road. They do things >>> differently I am sure. In the world of service, it's two way street. >>> You give some and take some. >> >> Wrong - We were driving (horse and carts) before anyone found your >> country, so we drive on the correct side of the road - It was our idea >> so we get to say what is right and wrong. > >really? so why are you still serfs with no constitution, subjugated to >an unelected premier and an unelected ruler? With that remark you ably demonstrate your ignorance and stupidity has no bounds. |
Re: Stratstone Honda
Edward W. Thompson wrote:
> On Fri, 26 Sep 2008 17:42:24 -0700, jim beam > <spamvortex@bad.example.net> wrote: > >> Chewbacca wrote: >>>> In UK they drive on the wrong side of thw road. They do things >>>> differently I am sure. In the world of service, it's two way street. >>>> You give some and take some. >>> Wrong - We were driving (horse and carts) before anyone found your >>> country, so we drive on the correct side of the road - It was our idea >>> so we get to say what is right and wrong. >> really? so why are you still serfs with no constitution, subjugated to >> an unelected premier and an unelected ruler? > > With that remark you ably demonstrate your ignorance and stupidity has > no bounds. really? where is your constitution? who elects your prime minister? who elects your monarch? |
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