"Howard Lester" <heylester@dakotacom.net> wrote in message
news:12q8jl6pe07jfdb@corp.supernews.com...
> "Michael Pardee" wrote
>
>> Personally, I've been a Discount Tire customer for nearly 30 years. The
>> prices are good and they really watch out for the customer. Once they
>> made a mistake and put a pair of tires on our Prius that were not rated
>> for the full load of the car. When I brought the car in for another pair
>> they caught the mistake and replaced the original pair (with several
>> thousand miles on them) no charge without my intervention at all.
>
> Thanks for that vote of confidence; I'll go there when I need new tires.
> About 5 years ago I went to Sears for two new tires. I explained to the
> service writer that the front ones need replacing; the back ones are only
> about 6 months old. So it was pretty obvious which two were way down in
> tread, and which two were quite new looking, and of course anyone with an
> IQ higher than that of an armadillo would be able to see which are which.
> However, apparently something got lost in the translation, as the tech
> (with an apparent IQ of a fig newton), took off my good tires....
>

Aargh! The opposite experience was one that sealed my relationship with
Discount Tire. We brought our car in because it was shaking and I left it
with them while we went shopping. we returned near closing time and they had
replaced the offending tire. They replaced what happened to be the one
off-brand tire on the car (tread separating). We had the road hazard
coverage, so there was no charge to put another off-brand tire on, but they
elected to match the other Michelins I had on the car for less than ten
dollars. It was the choice I would have made. That was at the Metrocenter
store, but I've had great service at every store I've used.

Mike

 

"Howard Lester" <heylester@dakotacom.net> wrote in message
news:12q8jl6pe07jfdb@corp.supernews.com...
> "Michael Pardee" wrote
>
>> Personally, I've been a Discount Tire customer for nearly 30 years. The
>> prices are good and they really watch out for the customer. Once they
>> made a mistake and put a pair of tires on our Prius that were not rated
>> for the full load of the car. When I brought the car in for another pair
>> they caught the mistake and replaced the original pair (with several
>> thousand miles on them) no charge without my intervention at all.
>
> Thanks for that vote of confidence; I'll go there when I need new tires.
> About 5 years ago I went to Sears for two new tires. I explained to the
> service writer that the front ones need replacing; the back ones are only
> about 6 months old. So it was pretty obvious which two were way down in
> tread, and which two were quite new looking, and of course anyone with an
> IQ higher than that of an armadillo would be able to see which are which.
> However, apparently something got lost in the translation, as the tech
> (with an apparent IQ of a fig newton), took off my good tires....
>

Aargh! The opposite experience was one that sealed my relationship with
Discount Tire. We brought our car in because it was shaking and I left it
with them while we went shopping. we returned near closing time and they had
replaced the offending tire. They replaced what happened to be the one
off-brand tire on the car (tread separating). We had the road hazard
coverage, so there was no charge to put another off-brand tire on, but they
elected to match the other Michelins I had on the car for less than ten
dollars. It was the choice I would have made. That was at the Metrocenter
store, but I've had great service at every store I've used.

Mike