"Clanking" noise on left only turns
02-24-2006, 04:26 PM
#16
Guest
Posts: n/a
Re:
"Tibby05 via CarKB.com" <u19004@uwe> wrote in message
news:5c5da25956666@uwe...
> I believe no.... I explained that the tech should take my car for a ride
and
> make a u-turn to hear what I hear. I believe only a visual inspection of
> front suspension parts was done both times I had the car in the shop. It
> feels like a loose linkage to me: pin-joint, contol arm, tie-rod, etc....
>
> It really sucks that I bought a new car 10 months ago with the longest
> warranty offered and the dealership all ready uses the loop-hole with
appling
> it: the techs just say that the noise is "normal". hyundaitech wrote:
I have to agree about the value of the warranty. I'm beginning to get
really discouraged by some of the things I'm reading about people's
experiences with warranty work. It seems there are a lot of legitimate
sounding claims getting shoved off to "Hyundai is aware of it, no fix
announced", or "yeah, that's the way they are". I hope this is just a bump
in the road and Hyundai gets up to speed with some of these things. They've
worked hard to develop a good name and it takes so little to destroy that.
--
-Mike-
mmarlowREMOVE@alltel.net
02-25-2006, 07:26 AM
#17
Guest
Posts: n/a
Re:
Mike Marlow wrote:
> "Tibby05 via CarKB.com" <u19004@uwe> wrote in message
>>It really sucks that I bought a new car 10 months ago with the longest
>>warranty offered and the dealership all ready uses the loop-hole with
>> appling
>>it: the techs just say that the noise is "normal". hyundaitech wrote:
>
> I have to agree about the value of the warranty. I'm beginning to get
> really discouraged by some of the things I'm reading about people's
> experiences with warranty work. It seems there are a lot of legitimate
> sounding claims getting shoved off to "Hyundai is aware of it, no fix
> announced", or "yeah, that's the way they are". I hope this is just a bump
> in the road and Hyundai gets up to speed with some of these things. They've
> worked hard to develop a good name and it takes so little to destroy that.
That's assuming that the dealer is being honest when they make such
statements. One thing that's very obvious from the stories I've seen
about service is that many dealers will do almost anything to avoid
warranty work. Hyundai corporate is very consumer oriented, but they're
getting a bad wrap due to the behavior of unscrupulous dealers. If a
dealer blows you off or refuses to do work under warranty, the first
thing you should do is contact Hyundai directly.
> "Tibby05 via CarKB.com" <u19004@uwe> wrote in message
>>It really sucks that I bought a new car 10 months ago with the longest
>>warranty offered and the dealership all ready uses the loop-hole with
>> appling
>>it: the techs just say that the noise is "normal". hyundaitech wrote:
>
> I have to agree about the value of the warranty. I'm beginning to get
> really discouraged by some of the things I'm reading about people's
> experiences with warranty work. It seems there are a lot of legitimate
> sounding claims getting shoved off to "Hyundai is aware of it, no fix
> announced", or "yeah, that's the way they are". I hope this is just a bump
> in the road and Hyundai gets up to speed with some of these things. They've
> worked hard to develop a good name and it takes so little to destroy that.
That's assuming that the dealer is being honest when they make such
statements. One thing that's very obvious from the stories I've seen
about service is that many dealers will do almost anything to avoid
warranty work. Hyundai corporate is very consumer oriented, but they're
getting a bad wrap due to the behavior of unscrupulous dealers. If a
dealer blows you off or refuses to do work under warranty, the first
thing you should do is contact Hyundai directly.
02-25-2006, 07:26 AM
#18
Guest
Posts: n/a
Re:
Mike Marlow wrote:
> "Tibby05 via CarKB.com" <u19004@uwe> wrote in message
>>It really sucks that I bought a new car 10 months ago with the longest
>>warranty offered and the dealership all ready uses the loop-hole with
>> appling
>>it: the techs just say that the noise is "normal". hyundaitech wrote:
>
> I have to agree about the value of the warranty. I'm beginning to get
> really discouraged by some of the things I'm reading about people's
> experiences with warranty work. It seems there are a lot of legitimate
> sounding claims getting shoved off to "Hyundai is aware of it, no fix
> announced", or "yeah, that's the way they are". I hope this is just a bump
> in the road and Hyundai gets up to speed with some of these things. They've
> worked hard to develop a good name and it takes so little to destroy that.
That's assuming that the dealer is being honest when they make such
statements. One thing that's very obvious from the stories I've seen
about service is that many dealers will do almost anything to avoid
warranty work. Hyundai corporate is very consumer oriented, but they're
getting a bad wrap due to the behavior of unscrupulous dealers. If a
dealer blows you off or refuses to do work under warranty, the first
thing you should do is contact Hyundai directly.
> "Tibby05 via CarKB.com" <u19004@uwe> wrote in message
>>It really sucks that I bought a new car 10 months ago with the longest
>>warranty offered and the dealership all ready uses the loop-hole with
>> appling
>>it: the techs just say that the noise is "normal". hyundaitech wrote:
>
> I have to agree about the value of the warranty. I'm beginning to get
> really discouraged by some of the things I'm reading about people's
> experiences with warranty work. It seems there are a lot of legitimate
> sounding claims getting shoved off to "Hyundai is aware of it, no fix
> announced", or "yeah, that's the way they are". I hope this is just a bump
> in the road and Hyundai gets up to speed with some of these things. They've
> worked hard to develop a good name and it takes so little to destroy that.
That's assuming that the dealer is being honest when they make such
statements. One thing that's very obvious from the stories I've seen
about service is that many dealers will do almost anything to avoid
warranty work. Hyundai corporate is very consumer oriented, but they're
getting a bad wrap due to the behavior of unscrupulous dealers. If a
dealer blows you off or refuses to do work under warranty, the first
thing you should do is contact Hyundai directly.
02-25-2006, 07:26 AM
#19
Guest
Posts: n/a
Re:
Mike Marlow wrote:
> "Tibby05 via CarKB.com" <u19004@uwe> wrote in message
>>It really sucks that I bought a new car 10 months ago with the longest
>>warranty offered and the dealership all ready uses the loop-hole with
>> appling
>>it: the techs just say that the noise is "normal". hyundaitech wrote:
>
> I have to agree about the value of the warranty. I'm beginning to get
> really discouraged by some of the things I'm reading about people's
> experiences with warranty work. It seems there are a lot of legitimate
> sounding claims getting shoved off to "Hyundai is aware of it, no fix
> announced", or "yeah, that's the way they are". I hope this is just a bump
> in the road and Hyundai gets up to speed with some of these things. They've
> worked hard to develop a good name and it takes so little to destroy that.
That's assuming that the dealer is being honest when they make such
statements. One thing that's very obvious from the stories I've seen
about service is that many dealers will do almost anything to avoid
warranty work. Hyundai corporate is very consumer oriented, but they're
getting a bad wrap due to the behavior of unscrupulous dealers. If a
dealer blows you off or refuses to do work under warranty, the first
thing you should do is contact Hyundai directly.
> "Tibby05 via CarKB.com" <u19004@uwe> wrote in message
>>It really sucks that I bought a new car 10 months ago with the longest
>>warranty offered and the dealership all ready uses the loop-hole with
>> appling
>>it: the techs just say that the noise is "normal". hyundaitech wrote:
>
> I have to agree about the value of the warranty. I'm beginning to get
> really discouraged by some of the things I'm reading about people's
> experiences with warranty work. It seems there are a lot of legitimate
> sounding claims getting shoved off to "Hyundai is aware of it, no fix
> announced", or "yeah, that's the way they are". I hope this is just a bump
> in the road and Hyundai gets up to speed with some of these things. They've
> worked hard to develop a good name and it takes so little to destroy that.
That's assuming that the dealer is being honest when they make such
statements. One thing that's very obvious from the stories I've seen
about service is that many dealers will do almost anything to avoid
warranty work. Hyundai corporate is very consumer oriented, but they're
getting a bad wrap due to the behavior of unscrupulous dealers. If a
dealer blows you off or refuses to do work under warranty, the first
thing you should do is contact Hyundai directly.
02-25-2006, 08:49 AM
#20
Guest
Posts: n/a
Re:
"Brian Nystrom" <brian.nystrom@verizon.net> wrote in message
news:J1YLf.46$ZL1.36@trndny09...
> Mike Marlow wrote:
> > "Tibby05 via CarKB.com" <u19004@uwe> wrote in message
>
> >>It really sucks that I bought a new car 10 months ago with the longest
> >>warranty offered and the dealership all ready uses the loop-hole with
> >> appling
> >>it: the techs just say that the noise is "normal". hyundaitech wrote:
> >
> > I have to agree about the value of the warranty. I'm beginning to get
> > really discouraged by some of the things I'm reading about people's
> > experiences with warranty work. It seems there are a lot of legitimate
> > sounding claims getting shoved off to "Hyundai is aware of it, no fix
> > announced", or "yeah, that's the way they are". I hope this is just a
bump
> > in the road and Hyundai gets up to speed with some of these things.
They've
> > worked hard to develop a good name and it takes so little to destroy
that.
>
> That's assuming that the dealer is being honest when they make such
> statements. One thing that's very obvious from the stories I've seen
> about service is that many dealers will do almost anything to avoid
> warranty work. Hyundai corporate is very consumer oriented, but they're
> getting a bad wrap due to the behavior of unscrupulous dealers. If a
> dealer blows you off or refuses to do work under warranty, the first
> thing you should do is contact Hyundai directly.
You have a pretty good point here Brian. There have been a few posts here
which were warranty issues that Hyundai backed but the dealers seemed to
balked at initially - or so it seems. This is usenet, of course. It does
make on wonder why dealers would not want to do the warranty work - hell
they get paid by Hyundai to do the work... right?
--
-Mike-
mmarlowREMOVE@alltel.net
02-25-2006, 08:49 AM
#21
Guest
Posts: n/a
Re:
"Brian Nystrom" <brian.nystrom@verizon.net> wrote in message
news:J1YLf.46$ZL1.36@trndny09...
> Mike Marlow wrote:
> > "Tibby05 via CarKB.com" <u19004@uwe> wrote in message
>
> >>It really sucks that I bought a new car 10 months ago with the longest
> >>warranty offered and the dealership all ready uses the loop-hole with
> >> appling
> >>it: the techs just say that the noise is "normal". hyundaitech wrote:
> >
> > I have to agree about the value of the warranty. I'm beginning to get
> > really discouraged by some of the things I'm reading about people's
> > experiences with warranty work. It seems there are a lot of legitimate
> > sounding claims getting shoved off to "Hyundai is aware of it, no fix
> > announced", or "yeah, that's the way they are". I hope this is just a
bump
> > in the road and Hyundai gets up to speed with some of these things.
They've
> > worked hard to develop a good name and it takes so little to destroy
that.
>
> That's assuming that the dealer is being honest when they make such
> statements. One thing that's very obvious from the stories I've seen
> about service is that many dealers will do almost anything to avoid
> warranty work. Hyundai corporate is very consumer oriented, but they're
> getting a bad wrap due to the behavior of unscrupulous dealers. If a
> dealer blows you off or refuses to do work under warranty, the first
> thing you should do is contact Hyundai directly.
You have a pretty good point here Brian. There have been a few posts here
which were warranty issues that Hyundai backed but the dealers seemed to
balked at initially - or so it seems. This is usenet, of course. It does
make on wonder why dealers would not want to do the warranty work - hell
they get paid by Hyundai to do the work... right?
--
-Mike-
mmarlowREMOVE@alltel.net
02-25-2006, 08:49 AM
#22
Guest
Posts: n/a
Re:
"Brian Nystrom" <brian.nystrom@verizon.net> wrote in message
news:J1YLf.46$ZL1.36@trndny09...
> Mike Marlow wrote:
> > "Tibby05 via CarKB.com" <u19004@uwe> wrote in message
>
> >>It really sucks that I bought a new car 10 months ago with the longest
> >>warranty offered and the dealership all ready uses the loop-hole with
> >> appling
> >>it: the techs just say that the noise is "normal". hyundaitech wrote:
> >
> > I have to agree about the value of the warranty. I'm beginning to get
> > really discouraged by some of the things I'm reading about people's
> > experiences with warranty work. It seems there are a lot of legitimate
> > sounding claims getting shoved off to "Hyundai is aware of it, no fix
> > announced", or "yeah, that's the way they are". I hope this is just a
bump
> > in the road and Hyundai gets up to speed with some of these things.
They've
> > worked hard to develop a good name and it takes so little to destroy
that.
>
> That's assuming that the dealer is being honest when they make such
> statements. One thing that's very obvious from the stories I've seen
> about service is that many dealers will do almost anything to avoid
> warranty work. Hyundai corporate is very consumer oriented, but they're
> getting a bad wrap due to the behavior of unscrupulous dealers. If a
> dealer blows you off or refuses to do work under warranty, the first
> thing you should do is contact Hyundai directly.
You have a pretty good point here Brian. There have been a few posts here
which were warranty issues that Hyundai backed but the dealers seemed to
balked at initially - or so it seems. This is usenet, of course. It does
make on wonder why dealers would not want to do the warranty work - hell
they get paid by Hyundai to do the work... right?
--
-Mike-
mmarlowREMOVE@alltel.net
02-25-2006, 09:26 AM
#23
Guest
Posts: n/a
Re:
Mike Marlow wrote:
> "Brian Nystrom" <brian.nystrom@verizon.net> wrote in message
> news:J1YLf.46$ZL1.36@trndny09...
>
>>Mike Marlow wrote:
>>
>>>"Tibby05 via CarKB.com" <u19004@uwe> wrote in message
>>
>>>>It really sucks that I bought a new car 10 months ago with the longest
>>>>warranty offered and the dealership all ready uses the loop-hole with
>>>>appling
>>>>it: the techs just say that the noise is "normal". hyundaitech wrote:
>>>
>>>I have to agree about the value of the warranty. I'm beginning to get
>>>really discouraged by some of the things I'm reading about people's
>>>experiences with warranty work. It seems there are a lot of legitimate
>>>sounding claims getting shoved off to "Hyundai is aware of it, no fix
>>>announced", or "yeah, that's the way they are". I hope this is just a
>
> bump
>
>>>in the road and Hyundai gets up to speed with some of these things.
>
> They've
>
>>>worked hard to develop a good name and it takes so little to destroy
>
> that.
>
>>That's assuming that the dealer is being honest when they make such
>>statements. One thing that's very obvious from the stories I've seen
>>about service is that many dealers will do almost anything to avoid
>>warranty work. Hyundai corporate is very consumer oriented, but they're
>>getting a bad wrap due to the behavior of unscrupulous dealers. If a
>>dealer blows you off or refuses to do work under warranty, the first
>>thing you should do is contact Hyundai directly.
>
>
> You have a pretty good point here Brian. There have been a few posts here
> which were warranty issues that Hyundai backed but the dealers seemed to
> balked at initially - or so it seems. This is usenet, of course. It does
> make on wonder why dealers would not want to do the warranty work - hell
> they get paid by Hyundai to do the work... right?
It depends on how they get paid. I know that some domestic brands used
to, and maybe still do, pay their dealers a flat rate for various
warranty repairs. The trouble is that flat rates are typically
determined using skilled mechanics, all tools right handy and a clean
and rust-free vehicle. Performing the same repair on a car that has
seen 50,000 miles of road salt in NY or PA, often takes a lot more time
than the flat rate allows. Thus the dealer may actually lose money on
warranty repairs. Losing money is a strong incentive to shy away from
warranty work!
Matt
> "Brian Nystrom" <brian.nystrom@verizon.net> wrote in message
> news:J1YLf.46$ZL1.36@trndny09...
>
>>Mike Marlow wrote:
>>
>>>"Tibby05 via CarKB.com" <u19004@uwe> wrote in message
>>
>>>>It really sucks that I bought a new car 10 months ago with the longest
>>>>warranty offered and the dealership all ready uses the loop-hole with
>>>>appling
>>>>it: the techs just say that the noise is "normal". hyundaitech wrote:
>>>
>>>I have to agree about the value of the warranty. I'm beginning to get
>>>really discouraged by some of the things I'm reading about people's
>>>experiences with warranty work. It seems there are a lot of legitimate
>>>sounding claims getting shoved off to "Hyundai is aware of it, no fix
>>>announced", or "yeah, that's the way they are". I hope this is just a
>
> bump
>
>>>in the road and Hyundai gets up to speed with some of these things.
>
> They've
>
>>>worked hard to develop a good name and it takes so little to destroy
>
> that.
>
>>That's assuming that the dealer is being honest when they make such
>>statements. One thing that's very obvious from the stories I've seen
>>about service is that many dealers will do almost anything to avoid
>>warranty work. Hyundai corporate is very consumer oriented, but they're
>>getting a bad wrap due to the behavior of unscrupulous dealers. If a
>>dealer blows you off or refuses to do work under warranty, the first
>>thing you should do is contact Hyundai directly.
>
>
> You have a pretty good point here Brian. There have been a few posts here
> which were warranty issues that Hyundai backed but the dealers seemed to
> balked at initially - or so it seems. This is usenet, of course. It does
> make on wonder why dealers would not want to do the warranty work - hell
> they get paid by Hyundai to do the work... right?
It depends on how they get paid. I know that some domestic brands used
to, and maybe still do, pay their dealers a flat rate for various
warranty repairs. The trouble is that flat rates are typically
determined using skilled mechanics, all tools right handy and a clean
and rust-free vehicle. Performing the same repair on a car that has
seen 50,000 miles of road salt in NY or PA, often takes a lot more time
than the flat rate allows. Thus the dealer may actually lose money on
warranty repairs. Losing money is a strong incentive to shy away from
warranty work!
Matt
02-25-2006, 09:26 AM
#24
Guest
Posts: n/a
Re:
Mike Marlow wrote:
> "Brian Nystrom" <brian.nystrom@verizon.net> wrote in message
> news:J1YLf.46$ZL1.36@trndny09...
>
>>Mike Marlow wrote:
>>
>>>"Tibby05 via CarKB.com" <u19004@uwe> wrote in message
>>
>>>>It really sucks that I bought a new car 10 months ago with the longest
>>>>warranty offered and the dealership all ready uses the loop-hole with
>>>>appling
>>>>it: the techs just say that the noise is "normal". hyundaitech wrote:
>>>
>>>I have to agree about the value of the warranty. I'm beginning to get
>>>really discouraged by some of the things I'm reading about people's
>>>experiences with warranty work. It seems there are a lot of legitimate
>>>sounding claims getting shoved off to "Hyundai is aware of it, no fix
>>>announced", or "yeah, that's the way they are". I hope this is just a
>
> bump
>
>>>in the road and Hyundai gets up to speed with some of these things.
>
> They've
>
>>>worked hard to develop a good name and it takes so little to destroy
>
> that.
>
>>That's assuming that the dealer is being honest when they make such
>>statements. One thing that's very obvious from the stories I've seen
>>about service is that many dealers will do almost anything to avoid
>>warranty work. Hyundai corporate is very consumer oriented, but they're
>>getting a bad wrap due to the behavior of unscrupulous dealers. If a
>>dealer blows you off or refuses to do work under warranty, the first
>>thing you should do is contact Hyundai directly.
>
>
> You have a pretty good point here Brian. There have been a few posts here
> which were warranty issues that Hyundai backed but the dealers seemed to
> balked at initially - or so it seems. This is usenet, of course. It does
> make on wonder why dealers would not want to do the warranty work - hell
> they get paid by Hyundai to do the work... right?
It depends on how they get paid. I know that some domestic brands used
to, and maybe still do, pay their dealers a flat rate for various
warranty repairs. The trouble is that flat rates are typically
determined using skilled mechanics, all tools right handy and a clean
and rust-free vehicle. Performing the same repair on a car that has
seen 50,000 miles of road salt in NY or PA, often takes a lot more time
than the flat rate allows. Thus the dealer may actually lose money on
warranty repairs. Losing money is a strong incentive to shy away from
warranty work!
Matt
> "Brian Nystrom" <brian.nystrom@verizon.net> wrote in message
> news:J1YLf.46$ZL1.36@trndny09...
>
>>Mike Marlow wrote:
>>
>>>"Tibby05 via CarKB.com" <u19004@uwe> wrote in message
>>
>>>>It really sucks that I bought a new car 10 months ago with the longest
>>>>warranty offered and the dealership all ready uses the loop-hole with
>>>>appling
>>>>it: the techs just say that the noise is "normal". hyundaitech wrote:
>>>
>>>I have to agree about the value of the warranty. I'm beginning to get
>>>really discouraged by some of the things I'm reading about people's
>>>experiences with warranty work. It seems there are a lot of legitimate
>>>sounding claims getting shoved off to "Hyundai is aware of it, no fix
>>>announced", or "yeah, that's the way they are". I hope this is just a
>
> bump
>
>>>in the road and Hyundai gets up to speed with some of these things.
>
> They've
>
>>>worked hard to develop a good name and it takes so little to destroy
>
> that.
>
>>That's assuming that the dealer is being honest when they make such
>>statements. One thing that's very obvious from the stories I've seen
>>about service is that many dealers will do almost anything to avoid
>>warranty work. Hyundai corporate is very consumer oriented, but they're
>>getting a bad wrap due to the behavior of unscrupulous dealers. If a
>>dealer blows you off or refuses to do work under warranty, the first
>>thing you should do is contact Hyundai directly.
>
>
> You have a pretty good point here Brian. There have been a few posts here
> which were warranty issues that Hyundai backed but the dealers seemed to
> balked at initially - or so it seems. This is usenet, of course. It does
> make on wonder why dealers would not want to do the warranty work - hell
> they get paid by Hyundai to do the work... right?
It depends on how they get paid. I know that some domestic brands used
to, and maybe still do, pay their dealers a flat rate for various
warranty repairs. The trouble is that flat rates are typically
determined using skilled mechanics, all tools right handy and a clean
and rust-free vehicle. Performing the same repair on a car that has
seen 50,000 miles of road salt in NY or PA, often takes a lot more time
than the flat rate allows. Thus the dealer may actually lose money on
warranty repairs. Losing money is a strong incentive to shy away from
warranty work!
Matt
02-25-2006, 09:26 AM
#25
Guest
Posts: n/a
Re:
Mike Marlow wrote:
> "Brian Nystrom" <brian.nystrom@verizon.net> wrote in message
> news:J1YLf.46$ZL1.36@trndny09...
>
>>Mike Marlow wrote:
>>
>>>"Tibby05 via CarKB.com" <u19004@uwe> wrote in message
>>
>>>>It really sucks that I bought a new car 10 months ago with the longest
>>>>warranty offered and the dealership all ready uses the loop-hole with
>>>>appling
>>>>it: the techs just say that the noise is "normal". hyundaitech wrote:
>>>
>>>I have to agree about the value of the warranty. I'm beginning to get
>>>really discouraged by some of the things I'm reading about people's
>>>experiences with warranty work. It seems there are a lot of legitimate
>>>sounding claims getting shoved off to "Hyundai is aware of it, no fix
>>>announced", or "yeah, that's the way they are". I hope this is just a
>
> bump
>
>>>in the road and Hyundai gets up to speed with some of these things.
>
> They've
>
>>>worked hard to develop a good name and it takes so little to destroy
>
> that.
>
>>That's assuming that the dealer is being honest when they make such
>>statements. One thing that's very obvious from the stories I've seen
>>about service is that many dealers will do almost anything to avoid
>>warranty work. Hyundai corporate is very consumer oriented, but they're
>>getting a bad wrap due to the behavior of unscrupulous dealers. If a
>>dealer blows you off or refuses to do work under warranty, the first
>>thing you should do is contact Hyundai directly.
>
>
> You have a pretty good point here Brian. There have been a few posts here
> which were warranty issues that Hyundai backed but the dealers seemed to
> balked at initially - or so it seems. This is usenet, of course. It does
> make on wonder why dealers would not want to do the warranty work - hell
> they get paid by Hyundai to do the work... right?
It depends on how they get paid. I know that some domestic brands used
to, and maybe still do, pay their dealers a flat rate for various
warranty repairs. The trouble is that flat rates are typically
determined using skilled mechanics, all tools right handy and a clean
and rust-free vehicle. Performing the same repair on a car that has
seen 50,000 miles of road salt in NY or PA, often takes a lot more time
than the flat rate allows. Thus the dealer may actually lose money on
warranty repairs. Losing money is a strong incentive to shy away from
warranty work!
Matt
> "Brian Nystrom" <brian.nystrom@verizon.net> wrote in message
> news:J1YLf.46$ZL1.36@trndny09...
>
>>Mike Marlow wrote:
>>
>>>"Tibby05 via CarKB.com" <u19004@uwe> wrote in message
>>
>>>>It really sucks that I bought a new car 10 months ago with the longest
>>>>warranty offered and the dealership all ready uses the loop-hole with
>>>>appling
>>>>it: the techs just say that the noise is "normal". hyundaitech wrote:
>>>
>>>I have to agree about the value of the warranty. I'm beginning to get
>>>really discouraged by some of the things I'm reading about people's
>>>experiences with warranty work. It seems there are a lot of legitimate
>>>sounding claims getting shoved off to "Hyundai is aware of it, no fix
>>>announced", or "yeah, that's the way they are". I hope this is just a
>
> bump
>
>>>in the road and Hyundai gets up to speed with some of these things.
>
> They've
>
>>>worked hard to develop a good name and it takes so little to destroy
>
> that.
>
>>That's assuming that the dealer is being honest when they make such
>>statements. One thing that's very obvious from the stories I've seen
>>about service is that many dealers will do almost anything to avoid
>>warranty work. Hyundai corporate is very consumer oriented, but they're
>>getting a bad wrap due to the behavior of unscrupulous dealers. If a
>>dealer blows you off or refuses to do work under warranty, the first
>>thing you should do is contact Hyundai directly.
>
>
> You have a pretty good point here Brian. There have been a few posts here
> which were warranty issues that Hyundai backed but the dealers seemed to
> balked at initially - or so it seems. This is usenet, of course. It does
> make on wonder why dealers would not want to do the warranty work - hell
> they get paid by Hyundai to do the work... right?
It depends on how they get paid. I know that some domestic brands used
to, and maybe still do, pay their dealers a flat rate for various
warranty repairs. The trouble is that flat rates are typically
determined using skilled mechanics, all tools right handy and a clean
and rust-free vehicle. Performing the same repair on a car that has
seen 50,000 miles of road salt in NY or PA, often takes a lot more time
than the flat rate allows. Thus the dealer may actually lose money on
warranty repairs. Losing money is a strong incentive to shy away from
warranty work!
Matt
02-25-2006, 02:02 PM
#26
Guest
Posts: n/a
Re:
"Matt Whiting" <whiting@epix.net> wrote in message
news:uOZLf.6665$lb.580086@news1.epix.net...
>
> It depends on how they get paid. I know that some domestic brands used
> to, and maybe still do, pay their dealers a flat rate for various
> warranty repairs. The trouble is that flat rates are typically
> determined using skilled mechanics, all tools right handy and a clean
> and rust-free vehicle. Performing the same repair on a car that has
> seen 50,000 miles of road salt in NY or PA, often takes a lot more time
> than the flat rate allows. Thus the dealer may actually lose money on
> warranty repairs. Losing money is a strong incentive to shy away from
> warranty work!
>
Well... from the for what it's worth department...
I don't really know how dealer compensation works these days, but my
neighbor works at the local Chevy dealership as a lead mechanic. That
dealership loves warranty work based on the compensation they get from GM.
Now... I have no idea what's behind all of that. I don't know if it's
because rates are now better than they might have been in the past, or if
the book pays such that the mechanic can do way better than the book (as is
usually the case for book rates on Big 3 cars), or what. Maybe, as you
allude, the Hyundai rate isn't as attractive. Even so, you'd expect that
warranty work would be warranty work. Hyundai has been here long enough
that if warranty work was not being done properly they'd have gotten major
publicity by now.
--
-Mike-
mmarlowREMOVE@alltel.net
02-25-2006, 02:02 PM
#27
Guest
Posts: n/a
Re:
"Matt Whiting" <whiting@epix.net> wrote in message
news:uOZLf.6665$lb.580086@news1.epix.net...
>
> It depends on how they get paid. I know that some domestic brands used
> to, and maybe still do, pay their dealers a flat rate for various
> warranty repairs. The trouble is that flat rates are typically
> determined using skilled mechanics, all tools right handy and a clean
> and rust-free vehicle. Performing the same repair on a car that has
> seen 50,000 miles of road salt in NY or PA, often takes a lot more time
> than the flat rate allows. Thus the dealer may actually lose money on
> warranty repairs. Losing money is a strong incentive to shy away from
> warranty work!
>
Well... from the for what it's worth department...
I don't really know how dealer compensation works these days, but my
neighbor works at the local Chevy dealership as a lead mechanic. That
dealership loves warranty work based on the compensation they get from GM.
Now... I have no idea what's behind all of that. I don't know if it's
because rates are now better than they might have been in the past, or if
the book pays such that the mechanic can do way better than the book (as is
usually the case for book rates on Big 3 cars), or what. Maybe, as you
allude, the Hyundai rate isn't as attractive. Even so, you'd expect that
warranty work would be warranty work. Hyundai has been here long enough
that if warranty work was not being done properly they'd have gotten major
publicity by now.
--
-Mike-
mmarlowREMOVE@alltel.net
02-25-2006, 02:02 PM
#28
Guest
Posts: n/a
Re:
"Matt Whiting" <whiting@epix.net> wrote in message
news:uOZLf.6665$lb.580086@news1.epix.net...
>
> It depends on how they get paid. I know that some domestic brands used
> to, and maybe still do, pay their dealers a flat rate for various
> warranty repairs. The trouble is that flat rates are typically
> determined using skilled mechanics, all tools right handy and a clean
> and rust-free vehicle. Performing the same repair on a car that has
> seen 50,000 miles of road salt in NY or PA, often takes a lot more time
> than the flat rate allows. Thus the dealer may actually lose money on
> warranty repairs. Losing money is a strong incentive to shy away from
> warranty work!
>
Well... from the for what it's worth department...
I don't really know how dealer compensation works these days, but my
neighbor works at the local Chevy dealership as a lead mechanic. That
dealership loves warranty work based on the compensation they get from GM.
Now... I have no idea what's behind all of that. I don't know if it's
because rates are now better than they might have been in the past, or if
the book pays such that the mechanic can do way better than the book (as is
usually the case for book rates on Big 3 cars), or what. Maybe, as you
allude, the Hyundai rate isn't as attractive. Even so, you'd expect that
warranty work would be warranty work. Hyundai has been here long enough
that if warranty work was not being done properly they'd have gotten major
publicity by now.
--
-Mike-
mmarlowREMOVE@alltel.net
02-25-2006, 07:08 PM
#29
Guest
Posts: n/a
Re:
the question is for me, why do they refuse??
they get paid to do the repairs...
"Brian Nystrom" <brian.nystrom@verizon.net> wrote in message
news:J1YLf.46$ZL1.36@trndny09...
> Mike Marlow wrote:
>> "Tibby05 via CarKB.com" <u19004@uwe> wrote in message
>
>>>It really sucks that I bought a new car 10 months ago with the longest
>>>warranty offered and the dealership all ready uses the loop-hole with
>>> appling
>>>it: the techs just say that the noise is "normal". hyundaitech wrote:
>>
>> I have to agree about the value of the warranty. I'm beginning to get
>> really discouraged by some of the things I'm reading about people's
>> experiences with warranty work. It seems there are a lot of legitimate
>> sounding claims getting shoved off to "Hyundai is aware of it, no fix
>> announced", or "yeah, that's the way they are". I hope this is just a
>> bump
>> in the road and Hyundai gets up to speed with some of these things.
>> They've
>> worked hard to develop a good name and it takes so little to destroy
>> that.
>
> That's assuming that the dealer is being honest when they make such
> statements. One thing that's very obvious from the stories I've seen about
> service is that many dealers will do almost anything to avoid warranty
> work. Hyundai corporate is very consumer oriented, but they're getting a
> bad wrap due to the behavior of unscrupulous dealers. If a dealer blows
> you off or refuses to do work under warranty, the first thing you should
> do is contact Hyundai directly.
they get paid to do the repairs...
"Brian Nystrom" <brian.nystrom@verizon.net> wrote in message
news:J1YLf.46$ZL1.36@trndny09...
> Mike Marlow wrote:
>> "Tibby05 via CarKB.com" <u19004@uwe> wrote in message
>
>>>It really sucks that I bought a new car 10 months ago with the longest
>>>warranty offered and the dealership all ready uses the loop-hole with
>>> appling
>>>it: the techs just say that the noise is "normal". hyundaitech wrote:
>>
>> I have to agree about the value of the warranty. I'm beginning to get
>> really discouraged by some of the things I'm reading about people's
>> experiences with warranty work. It seems there are a lot of legitimate
>> sounding claims getting shoved off to "Hyundai is aware of it, no fix
>> announced", or "yeah, that's the way they are". I hope this is just a
>> bump
>> in the road and Hyundai gets up to speed with some of these things.
>> They've
>> worked hard to develop a good name and it takes so little to destroy
>> that.
>
> That's assuming that the dealer is being honest when they make such
> statements. One thing that's very obvious from the stories I've seen about
> service is that many dealers will do almost anything to avoid warranty
> work. Hyundai corporate is very consumer oriented, but they're getting a
> bad wrap due to the behavior of unscrupulous dealers. If a dealer blows
> you off or refuses to do work under warranty, the first thing you should
> do is contact Hyundai directly.
02-25-2006, 07:08 PM
#30
Guest
Posts: n/a
Re:
the question is for me, why do they refuse??
they get paid to do the repairs...
"Brian Nystrom" <brian.nystrom@verizon.net> wrote in message
news:J1YLf.46$ZL1.36@trndny09...
> Mike Marlow wrote:
>> "Tibby05 via CarKB.com" <u19004@uwe> wrote in message
>
>>>It really sucks that I bought a new car 10 months ago with the longest
>>>warranty offered and the dealership all ready uses the loop-hole with
>>> appling
>>>it: the techs just say that the noise is "normal". hyundaitech wrote:
>>
>> I have to agree about the value of the warranty. I'm beginning to get
>> really discouraged by some of the things I'm reading about people's
>> experiences with warranty work. It seems there are a lot of legitimate
>> sounding claims getting shoved off to "Hyundai is aware of it, no fix
>> announced", or "yeah, that's the way they are". I hope this is just a
>> bump
>> in the road and Hyundai gets up to speed with some of these things.
>> They've
>> worked hard to develop a good name and it takes so little to destroy
>> that.
>
> That's assuming that the dealer is being honest when they make such
> statements. One thing that's very obvious from the stories I've seen about
> service is that many dealers will do almost anything to avoid warranty
> work. Hyundai corporate is very consumer oriented, but they're getting a
> bad wrap due to the behavior of unscrupulous dealers. If a dealer blows
> you off or refuses to do work under warranty, the first thing you should
> do is contact Hyundai directly.
they get paid to do the repairs...
"Brian Nystrom" <brian.nystrom@verizon.net> wrote in message
news:J1YLf.46$ZL1.36@trndny09...
> Mike Marlow wrote:
>> "Tibby05 via CarKB.com" <u19004@uwe> wrote in message
>
>>>It really sucks that I bought a new car 10 months ago with the longest
>>>warranty offered and the dealership all ready uses the loop-hole with
>>> appling
>>>it: the techs just say that the noise is "normal". hyundaitech wrote:
>>
>> I have to agree about the value of the warranty. I'm beginning to get
>> really discouraged by some of the things I'm reading about people's
>> experiences with warranty work. It seems there are a lot of legitimate
>> sounding claims getting shoved off to "Hyundai is aware of it, no fix
>> announced", or "yeah, that's the way they are". I hope this is just a
>> bump
>> in the road and Hyundai gets up to speed with some of these things.
>> They've
>> worked hard to develop a good name and it takes so little to destroy
>> that.
>
> That's assuming that the dealer is being honest when they make such
> statements. One thing that's very obvious from the stories I've seen about
> service is that many dealers will do almost anything to avoid warranty
> work. Hyundai corporate is very consumer oriented, but they're getting a
> bad wrap due to the behavior of unscrupulous dealers. If a dealer blows
> you off or refuses to do work under warranty, the first thing you should
> do is contact Hyundai directly.