the question is for me, why do they refuse??
they get paid to do the repairs...
"Brian Nystrom" <brian.nystrom@verizon.net> wrote in message
news:J1YLf.46$ZL1.36@trndny09...
> Mike Marlow wrote:
>> "Tibby05 via CarKB.com" <u19004@uwe> wrote in message
>
>>>It really sucks that I bought a new car 10 months ago with the longest
>>>warranty offered and the dealership all ready uses the loop-hole with
>>> appling
>>>it: the techs just say that the noise is "normal". hyundaitech wrote:
>>
>> I have to agree about the value of the warranty. I'm beginning to get
>> really discouraged by some of the things I'm reading about people's
>> experiences with warranty work. It seems there are a lot of legitimate
>> sounding claims getting shoved off to "Hyundai is aware of it, no fix
>> announced", or "yeah, that's the way they are". I hope this is just a
>> bump
>> in the road and Hyundai gets up to speed with some of these things.
>> They've
>> worked hard to develop a good name and it takes so little to destroy
>> that.
>
> That's assuming that the dealer is being honest when they make such
> statements. One thing that's very obvious from the stories I've seen about
> service is that many dealers will do almost anything to avoid warranty
> work. Hyundai corporate is very consumer oriented, but they're getting a
> bad wrap due to the behavior of unscrupulous dealers. If a dealer blows
> you off or refuses to do work under warranty, the first thing you should
> do is contact Hyundai directly.

 

Matt Whiting wrote:
> Mike Marlow wrote:
>
>> "Brian Nystrom" <brian.nystrom@verizon.net> wrote in message
>> news:J1YLf.46$ZL1.36@trndny09...
>>
>>> Mike Marlow wrote:
>>>
>>>> "Tibby05 via CarKB.com" <u19004@uwe> wrote in message
>>>
>>>
>>>>> It really sucks that I bought a new car 10 months ago with the longest
>>>>> warranty offered and the dealership all ready uses the loop-hole with
>>>>> appling
>>>>> it: the techs just say that the noise is "normal". hyundaitech wrote:
>>>>
>>>>
>>>> I have to agree about the value of the warranty. I'm beginning to get
>>>> really discouraged by some of the things I'm reading about people's
>>>> experiences with warranty work. It seems there are a lot of legitimate
>>>> sounding claims getting shoved off to "Hyundai is aware of it, no fix
>>>> announced", or "yeah, that's the way they are". I hope this is just a
>>
>>
>> bump
>>
>>>> in the road and Hyundai gets up to speed with some of these things.
>>
>>
>> They've
>>
>>>> worked hard to develop a good name and it takes so little to destroy
>>
>>
>> that.
>>
>>> That's assuming that the dealer is being honest when they make such
>>> statements. One thing that's very obvious from the stories I've seen
>>> about service is that many dealers will do almost anything to avoid
>>> warranty work. Hyundai corporate is very consumer oriented, but they're
>>> getting a bad wrap due to the behavior of unscrupulous dealers. If a
>>> dealer blows you off or refuses to do work under warranty, the first
>>> thing you should do is contact Hyundai directly.
>>
>>
>>
>> You have a pretty good point here Brian. There have been a few posts
>> here
>> which were warranty issues that Hyundai backed but the dealers seemed to
>> balked at initially - or so it seems. This is usenet, of course. It
>> does
>> make on wonder why dealers would not want to do the warranty work - hell
>> they get paid by Hyundai to do the work... right?
>
>
> It depends on how they get paid. I know that some domestic brands used
> to, and maybe still do, pay their dealers a flat rate for various
> warranty repairs. The trouble is that flat rates are typically
> determined using skilled mechanics, all tools right handy and a clean
> and rust-free vehicle. Performing the same repair on a car that has
> seen 50,000 miles of road salt in NY or PA, often takes a lot more time
> than the flat rate allows. Thus the dealer may actually lose money on
> warranty repairs. Losing money is a strong incentive to shy away from
> warranty work!

I've heard that Hyundai's dealer reimbursement is pretty good, but I
would imagine that it's still not as profitable as getting paid their
hourly rate plus the profit on parts. I also suspect that there's a
significant mindset against doing warranty work base on perceived
differences in profit that may not be real. Perhaps it's a legacy from
days when dealers were not well treated by manufacturers. Also, many
dealerships are multi-line, so if one manufacturers skimps on warranty
work compensation, the dealership's policy/attitude is likely to be the
same for all of that dealer's lines.

 

Matt Whiting wrote:
> Mike Marlow wrote:
>
>> "Brian Nystrom" <brian.nystrom@verizon.net> wrote in message
>> news:J1YLf.46$ZL1.36@trndny09...
>>
>>> Mike Marlow wrote:
>>>
>>>> "Tibby05 via CarKB.com" <u19004@uwe> wrote in message
>>>
>>>
>>>>> It really sucks that I bought a new car 10 months ago with the longest
>>>>> warranty offered and the dealership all ready uses the loop-hole with
>>>>> appling
>>>>> it: the techs just say that the noise is "normal". hyundaitech wrote:
>>>>
>>>>
>>>> I have to agree about the value of the warranty. I'm beginning to get
>>>> really discouraged by some of the things I'm reading about people's
>>>> experiences with warranty work. It seems there are a lot of legitimate
>>>> sounding claims getting shoved off to "Hyundai is aware of it, no fix
>>>> announced", or "yeah, that's the way they are". I hope this is just a
>>
>>
>> bump
>>
>>>> in the road and Hyundai gets up to speed with some of these things.
>>
>>
>> They've
>>
>>>> worked hard to develop a good name and it takes so little to destroy
>>
>>
>> that.
>>
>>> That's assuming that the dealer is being honest when they make such
>>> statements. One thing that's very obvious from the stories I've seen
>>> about service is that many dealers will do almost anything to avoid
>>> warranty work. Hyundai corporate is very consumer oriented, but they're
>>> getting a bad wrap due to the behavior of unscrupulous dealers. If a
>>> dealer blows you off or refuses to do work under warranty, the first
>>> thing you should do is contact Hyundai directly.
>>
>>
>>
>> You have a pretty good point here Brian. There have been a few posts
>> here
>> which were warranty issues that Hyundai backed but the dealers seemed to
>> balked at initially - or so it seems. This is usenet, of course. It
>> does
>> make on wonder why dealers would not want to do the warranty work - hell
>> they get paid by Hyundai to do the work... right?
>
>
> It depends on how they get paid. I know that some domestic brands used
> to, and maybe still do, pay their dealers a flat rate for various
> warranty repairs. The trouble is that flat rates are typically
> determined using skilled mechanics, all tools right handy and a clean
> and rust-free vehicle. Performing the same repair on a car that has
> seen 50,000 miles of road salt in NY or PA, often takes a lot more time
> than the flat rate allows. Thus the dealer may actually lose money on
> warranty repairs. Losing money is a strong incentive to shy away from
> warranty work!

I've heard that Hyundai's dealer reimbursement is pretty good, but I
would imagine that it's still not as profitable as getting paid their
hourly rate plus the profit on parts. I also suspect that there's a
significant mindset against doing warranty work base on perceived
differences in profit that may not be real. Perhaps it's a legacy from
days when dealers were not well treated by manufacturers. Also, many
dealerships are multi-line, so if one manufacturers skimps on warranty
work compensation, the dealership's policy/attitude is likely to be the
same for all of that dealer's lines.

 

Matt Whiting wrote:
> Mike Marlow wrote:
>
>> "Brian Nystrom" <brian.nystrom@verizon.net> wrote in message
>> news:J1YLf.46$ZL1.36@trndny09...
>>
>>> Mike Marlow wrote:
>>>
>>>> "Tibby05 via CarKB.com" <u19004@uwe> wrote in message
>>>
>>>
>>>>> It really sucks that I bought a new car 10 months ago with the longest
>>>>> warranty offered and the dealership all ready uses the loop-hole with
>>>>> appling
>>>>> it: the techs just say that the noise is "normal". hyundaitech wrote:
>>>>
>>>>
>>>> I have to agree about the value of the warranty. I'm beginning to get
>>>> really discouraged by some of the things I'm reading about people's
>>>> experiences with warranty work. It seems there are a lot of legitimate
>>>> sounding claims getting shoved off to "Hyundai is aware of it, no fix
>>>> announced", or "yeah, that's the way they are". I hope this is just a
>>
>>
>> bump
>>
>>>> in the road and Hyundai gets up to speed with some of these things.
>>
>>
>> They've
>>
>>>> worked hard to develop a good name and it takes so little to destroy
>>
>>
>> that.
>>
>>> That's assuming that the dealer is being honest when they make such
>>> statements. One thing that's very obvious from the stories I've seen
>>> about service is that many dealers will do almost anything to avoid
>>> warranty work. Hyundai corporate is very consumer oriented, but they're
>>> getting a bad wrap due to the behavior of unscrupulous dealers. If a
>>> dealer blows you off or refuses to do work under warranty, the first
>>> thing you should do is contact Hyundai directly.
>>
>>
>>
>> You have a pretty good point here Brian. There have been a few posts
>> here
>> which were warranty issues that Hyundai backed but the dealers seemed to
>> balked at initially - or so it seems. This is usenet, of course. It
>> does
>> make on wonder why dealers would not want to do the warranty work - hell
>> they get paid by Hyundai to do the work... right?
>
>
> It depends on how they get paid. I know that some domestic brands used
> to, and maybe still do, pay their dealers a flat rate for various
> warranty repairs. The trouble is that flat rates are typically
> determined using skilled mechanics, all tools right handy and a clean
> and rust-free vehicle. Performing the same repair on a car that has
> seen 50,000 miles of road salt in NY or PA, often takes a lot more time
> than the flat rate allows. Thus the dealer may actually lose money on
> warranty repairs. Losing money is a strong incentive to shy away from
> warranty work!

I've heard that Hyundai's dealer reimbursement is pretty good, but I
would imagine that it's still not as profitable as getting paid their
hourly rate plus the profit on parts. I also suspect that there's a
significant mindset against doing warranty work base on perceived
differences in profit that may not be real. Perhaps it's a legacy from
days when dealers were not well treated by manufacturers. Also, many
dealerships are multi-line, so if one manufacturers skimps on warranty
work compensation, the dealership's policy/attitude is likely to be the
same for all of that dealer's lines.