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For your warranty repairs, has your dealer been helpful?
If the warranty sways me toward Hyundai, my nightmare would be that
the dealer tells me "there is no fix for that problem" or "Hyuandai's just do that". I think someone posted here that he got those kind of responses. It will help me to know your assessment of the customer service offered by your Hyundai dealer in the event you had a problem(s), if the warranty covered it, including use of a loaner car, and if the problem was satisfactorily fixed the first time you brought it in and within reasonable timeframes. Thx. -- To email, replace x with 4. |
Re: For your warranty repairs, has your dealer been helpful?
I had my driver side side airbag (it's in the driver's seat) on my
2002 Hyundai Sonata deploy spontaneously on my way to work yesterday. I called up the dealer, they asked me to bring it in right away. They took it in for warranty repairs, and gave me a 2004 Sonata loaner while they do the fix. I think Hyundai dealers are very responsive to warranty issues - that's been my experience. On Tue, 30 Dec 2003 21:47:23 -0800, Robin <robinxjoy@yahoo.com> wrote: > If the warranty sways me toward Hyundai, my nightmare would be that >the dealer tells me "there is no fix for that problem" or "Hyuandai's >just do that". I think someone posted here that he got those kind of >responses. > >It will help me to know your assessment of the customer service offered >by your Hyundai dealer in the event you had a problem(s), if the >warranty covered it, including use of a loaner car, and if the problem >was satisfactorily fixed the first time you brought it in and within >reasonable timeframes. >Thx. |
are you talking about me?
|
Oops,
Are you talking about me? I was the one who wrote about
the bad experice in Hyundai service center. This will be my last post anyway. I'm planning to go to another service center(which is reasonably far) to get my car fixed. Of course, I don't know what the problem is, because the previous service center did not check it. Or I didn't let them check it, because they told me they can't fix the problem; and they told me this before Mechanics looked at my car(reason? ENGINE light wasn't on). I do like the service center that I'm going to. Hopefully the car will be fixed. Though, I don't care anymore. |
Re: For your warranty repairs, has your dealer been helpful?
So you are still considering a Hyundai? I'm kind of pleased since I am too.
I can tell you my experience with Hyundai's service. It was the best. When I bought the Pony in 1984, Hyundai was a new company in North America. They had all the pride, friendliness, accessories, and comfort level of visiting the dealership that Saturn strives for now. They treated me like a valued customer the whole time until they closed down about 14 years later, and then we followed the service manager to the Dodge dealership he moved to, and had our servicing done there. I am not getting this kind of good service or eagerness to please from my Toyota dealership. Their attitude is that the Toyota Corolla can do no wrong; they brushed off my concerns for a long time and I had to make repeated trips there. "If you can't duplicate it for us we can't fix it", and "It's normal" are their mottos. I know it doesn't happen with every new car, but I expected Toyota to take more care with their customers if something went wrong, since they have such a fantastic reputation. Not! I learned the dealership is not the company, it's just a bunch of people, some of them not even well trained. If this happens to you with Hyundai it is not unique to them. With the Hyundai Pony, I bought it after test driving many cars and feeling it was my car. I never thought once that I made a mistake, and I never looked at new cars again for many years. There were no mysterious problems when it was new, just regular maintenance and repairs over the years. When something was wrong I took it in the same day. They always treated me with such courtesy and the car ran beautifully after they were through with it. They also used to vacuum and wash it free as part of the service. I remember when my Pony had a recall because some of them had a potential problem. It never happened in mine and I wasn't going to take it in but they called me and insisted I take it in to replace some wire, under warranty. I can tell you what happened when my daughter bought her brand new Honda Civic in 1999. They had scratched the paint when doing the detailing, and when she took it back to have it fixed they used some caustic liquid and rubbed it in hard, assuring her that it would fix the scratch, but instead they scratched a bigger area. And they wouldn't admit it, or fix it any further until she complained in two letters and then took it to another dealer. Also - her air conditioner leaked water into the front seat when the car was a few months old. Hondas are supposed to be perfect too, aren't they? There is no particular reason to blame Honda, Toyota, or Hyundai overall for individual experiences with service departments. I tell you these things only so you will stop thinking only Hyundai is a risk. Here are some samples of other car problems which I got just by looking them up in google. Please read them as they are quite enlightening (you can find the originals in the google search engine). .......I will go to arbitration in early July and I have requested Lexus to replace my vehicle since they obviously cannot repair this serious problem. ... .... renowned for their reliability. Although, the Lexus problem sounds like a rarity, considering the dealer wasn't familiar with it... .......Help! Did I buy a lemon or what? Am I to understand that a transmission could fail on a 1989 Mercedes Benz 190E 2.6 with 68,900. original miles? ... .... know as little as I about the car, I will be ecstatic when I solve the problem, as I will eventually, and can finally rid myself of the Mercedes brand forever. .... .......I have a 90 BMW 535 whose doors refuse to lock. I can no longer lock any of the four doors on the car. ... Can anyone shed some light on this problem?.... ......BMW Gurus, I could need some quick help with this one, here is the story Customer called me said he came out of the bank and his 318i wouldn't restart..... .... Took car to Acura dealer to fix airconditioner problem. ... Can anyone professional mechanic or not solve this bizzare problem not even Acura can solve. ... .... well. I have an extended service waranty which might cover the problem which my Acura Dealer implied is a common problem..... Re: 2000 Cadillac Problem (Noise) .... is notorious for this type of problem? Seems too soon to have that kind of issue ...... Re: Cadillac Problem using oil? Please Help .... I would have preferred they not use any, but a quart between changes was not bad. Roy Wow. I had no idea this was "normal" with the Cadillac's. ... Re: C280 Gas Gauge broken? Bill The problem is the fuel level sensors, I just had them replaced on my 1999 C230 Kompressor Sport. It was under warranty... '98 Accord: problem with wheel bearing at 1300 mi. .... The dealer checked with Hondas "tech line" and they hadn't heard of this problem before. So all you Accord owners shouldn't worry, but if you do start hearing ... ........No justice found on my 94 Accord lemon hearing! Hi everybody, This is another follow-up on my 94 Accord lemon. I have received a lot of inquiry on the outcome of the hearing. The ... 98 Camry Lemon of the Year Award Please warn anyone thinking of buying a camry that this might happen: In my case they have replaced the following and I have lost use of the 98 camry for over ... Our '95 Mazda Protege is a lemon. We bought it new last fall, and since then have had the radio replaced twice, a crank angle sensor ... Re: Saturn Jerk .... oil for 9,000 miles and now they won't -> honor my warranty ... SL2 with a 24 month/24,000 mile warranty, which means ... say that there was), that the dealer should be ... ......I had an S1 Bentley which broke a half shaft. Thought I'd ask about it so phoned them up. They said it often happened.... ...... some time ago telling the the tale of the Rolls Royce that broke down - >or failed to proceed in Royce-speak - on the continent and was fixed by the >factory who then disclaimed all knowledge of the occurence. [snip] Yes this has happened on more than one occasion, However they won't own up because RR say they don't break down... Re: Purchasing an XK8 .... brake discs became mis-shapped and were replaced under warranty. ... After arguements with Jaguar they replaced the mirror ... that some of the above problems were due ... .... of lubrication I was later told (duly fixed under warranty) but then ... I? There were heaps of other problems that I ... was the apathy I received from Jaguar and the ... .... lock. The Lotus Serviceman refused to cover that under warranty for he blamed the malfunction to the newly-installed speakers. My ... .... if yours is out of warranty ask the dealer if they will do it under warranty anyhow since it is a common fault. If this fails then talk to Lotus, they seem to .... .... occur at about 30K miles, the transmissions were usually replaced under warranty by the dealers. While sending a letter of complaint to Land Rover at Solihull ... .....Does anyone know about the ford focus fire investigation ... just had my 2001 zx3 catch fire on thursday ... the transmission lurching, followed by the engine trying to ... ........DaimlerChrysler fails to recall fire-prone minivan .... Of the 25 engine fires reported to NHTSA, at least 10 of the ... I count my blessings every day," said Peter Kidd, whose Dodge Caravan caught fire as he ... .... Recently, the jeep stopped engaging in 2WD so he had to put it in 4WD to make it to the dealership. ... He has had problems with this vehicle since the beginning. ... .... have a 99 Grand Am GT TRADE IT WHILE YOU STILL CAN and tell everybody about the problems and safety concerns of this car.And if someone from pontiac reads this ... .... Are all Altima's lemons, or just this particular one. Please reply with suggestions for dealing with Nissan Consumer Affairs to resolve these problems. ... ......Rotten Smell: Summary .... He said that Toyota was painfully aware of the problem, but their engineers ... lingering problems with the car is an intermittent strong sulphur odor (hydrogen ... "Robin" <robinxjoy@yahoo.com> wrote in message news:robinxjoy-639F28.21472330122003@news.west.cox.net... > If the warranty sways me toward Hyundai, my nightmare would be that > the dealer tells me "there is no fix for that problem" or "Hyuandai's > just do that". I think someone posted here that he got those kind of > responses. > > It will help me to know your assessment of the customer service offered > by your Hyundai dealer in the event you had a problem(s), if the > warranty covered it, including use of a loaner car, and if the problem > was satisfactorily fixed the first time you brought it in and within > reasonable timeframes. > Thx. > > -- > To email, replace x with 4. |
Re: For your warranty repairs, has your dealer been helpful?
windmere wrote:
> So you are still considering a Hyundai? I'm kind of pleased since I am too. > I can tell you my experience with Hyundai's service. It was the best. > > When I bought the Pony in 1984, Hyundai was a new company in North America. > They had all the pride, friendliness, accessories, and comfort level of > visiting the dealership that Saturn strives for now. They treated me like a > valued customer the whole time until they closed down about 14 years later, > and then we followed the service manager to the Dodge dealership he moved > to, and had our servicing done there. > > I am not getting this kind of good service or eagerness to please from my > Toyota dealership. Their attitude is that the Toyota Corolla can do no > wrong; they brushed off my concerns for a long time and I had to make > repeated trips there. "If you can't duplicate it for us we can't fix it", > and "It's normal" are their mottos. I know it doesn't happen with every new > car, but I expected Toyota to take more care with their customers if > something went wrong, since they have such a fantastic reputation. Not! I > learned the dealership is not the company, it's just a bunch of people, some > of them not even well trained. If this happens to you with Hyundai it is not > unique to them. > > With the Hyundai Pony, I bought it after test driving many cars and feeling > it was my car. I never thought once that I made a mistake, and I never > looked at new cars again for many years. There were no mysterious problems > when it was new, just regular maintenance and repairs over the years. When > something was wrong I took it in the same day. They always treated me with > such courtesy and the car ran beautifully after they were through with it. > They also used to vacuum and wash it free as part of the service. > > I remember when my Pony had a recall because some of them had a potential > problem. It never happened in mine and I wasn't going to take it in but they > called me and insisted I take it in to replace some wire, under warranty. > > I can tell you what happened when my daughter bought her brand new Honda > Civic in 1999. They had scratched the paint when doing the detailing, and > when she took it back to have it fixed they used some caustic liquid and > rubbed it in hard, assuring her that it would fix the scratch, but instead > they scratched a bigger area. And they wouldn't admit it, or fix it any > further until she complained in two letters and then took it to another > dealer. Also - her air conditioner leaked water into the front seat when > the car was a few months old. Hondas are supposed to be perfect too, aren't > they? > > There is no particular reason to blame Honda, Toyota, or Hyundai overall for > individual experiences with service departments. I tell you these things > only so you will stop thinking only Hyundai is a risk. > > Here are some samples of other car problems which I got just by looking > them up in google. Please read them as they are quite enlightening (you can > find the originals in the google search engine). > > ......I will go to arbitration in early July and I have requested Lexus to > replace > my vehicle since they obviously cannot repair this serious problem. ... > > ... renowned for their reliability. Although, the Lexus problem sounds > like a rarity, considering the dealer wasn't familiar with it... > > ......Help! Did I buy a lemon or what? Am I to understand that a > transmission could > fail on a 1989 Mercedes Benz 190E 2.6 with 68,900. original miles? ... > > ... know as little as I about the car, I will be ecstatic when I solve the > problem, as > I will eventually, and can finally rid myself of the Mercedes brand forever. > ... > > ......I have a 90 BMW 535 whose doors refuse to lock. I can no longer lock > any of the > four doors on the car. ... Can anyone shed some light on this problem?.... > > .....BMW Gurus, I could need some quick help with this one, here is the > story Customer > called me said he came out of the bank and his 318i wouldn't restart..... > > ... Took car to Acura dealer to fix airconditioner problem. ... Can anyone > professional > mechanic or not solve this bizzare problem not even Acura can solve. ... > > ... well. I have an extended service waranty which might cover the problem > which my Acura Dealer implied is a common problem..... > > Re: 2000 Cadillac Problem (Noise) > ... is notorious for this type of problem? Seems too soon to have that kind > of issue ...... > > Re: Cadillac Problem using oil? Please Help > ... I would have preferred they not use any, but a quart between changes was > not bad. Roy Wow. I had no idea this was "normal" with the Cadillac's. ... > > Re: C280 Gas Gauge broken? > Bill The problem is the fuel level sensors, I just had them replaced > on my 1999 C230 Kompressor Sport. It was under warranty... > > '98 Accord: problem with wheel bearing at 1300 mi. > ... The dealer checked with Hondas "tech line" and they hadn't heard of this > problem > before. So all you Accord owners shouldn't worry, but if you do start > hearing ... > > .......No justice found on my 94 Accord lemon hearing! > Hi everybody, This is another follow-up on my 94 Accord lemon. I have > received a lot of inquiry on the outcome of the hearing. The ... > > 98 Camry Lemon of the Year Award > Please warn anyone thinking of buying a camry that this might happen: In my > case > they have replaced the following and I have lost use of the 98 camry for > over ... > > Our '95 Mazda Protege is a lemon. We bought it new last fall, and since > then have had the radio replaced twice, a crank angle sensor ... > > Re: Saturn Jerk > ... oil for 9,000 miles and now they won't -> honor my warranty ... SL2 with > a 24 month/24,000 > mile warranty, which means ... say that there was), that the dealer should > be ... > > .....I had an S1 Bentley which broke a half shaft. Thought I'd ask about it > so > phoned them up. They said it often happened.... > > ..... some time ago telling the the tale of the Rolls Royce that broke > down - > >>or failed to proceed in Royce-speak - on the continent and was fixed by the >>factory who then disclaimed all knowledge of the occurence. > > [snip] > Yes this has happened on more than one occasion, However they won't own up > because RR say they don't break down... > > Re: Purchasing an XK8 > ... brake discs became mis-shapped and were replaced under warranty. ... > After arguements > with Jaguar they replaced the mirror ... that some of the above problems > were due ... > > ... of lubrication I was later told (duly fixed under warranty) but then ... > I? There were > heaps of other problems that I ... was the apathy I received from Jaguar and > the ... > > ... lock. The Lotus Serviceman refused to cover that under warranty for > he blamed the malfunction to the newly-installed speakers. My ... > > ... if yours is out of warranty ask the dealer if they will do it under > warranty anyhow > since it is a common fault. If this fails then talk to Lotus, they seem to > ... > > ... occur at about 30K miles, the transmissions were usually replaced under > warranty > by the dealers. While sending a letter of complaint to Land Rover at > Solihull ... > > ....Does anyone know about the ford focus fire investigation ... just had my > 2001 zx3 catch > fire on thursday ... the transmission lurching, followed by the engine > trying to ... > > .......DaimlerChrysler fails to recall fire-prone minivan > ... Of the 25 engine fires reported to NHTSA, at least 10 of the ... I count > my blessings > every day," said Peter Kidd, whose Dodge Caravan caught fire as he ... > > ... Recently, the jeep stopped engaging in 2WD so he had to put it in 4WD to > make it > to the dealership. ... He has had problems with this vehicle since the > beginning. ... > > ... have a 99 Grand Am GT TRADE IT WHILE YOU STILL CAN and tell everybody > about the problems > and safety concerns of this car.And if someone from pontiac reads this ... > > ... Are all Altima's lemons, or just this particular one. Please reply with > suggestions > for dealing with Nissan Consumer Affairs to resolve these problems. ... > > .....Rotten Smell: Summary > ... He said that Toyota was painfully aware of the problem, but their > engineers ... lingering > problems with the car is an intermittent strong sulphur odor (hydrogen ... > > > "Robin" <robinxjoy@yahoo.com> wrote in message > news:robinxjoy-639F28.21472330122003@news.west.cox.net... > >>If the warranty sways me toward Hyundai, my nightmare would be that >>the dealer tells me "there is no fix for that problem" or "Hyuandai's >>just do that". I think someone posted here that he got those kind of >>responses. >> >>It will help me to know your assessment of the customer service offered >>by your Hyundai dealer in the event you had a problem(s), if the >>warranty covered it, including use of a loaner car, and if the problem >>was satisfactorily fixed the first time you brought it in and within >>reasonable timeframes. >>Thx. >> >>-- >>To email, replace x with 4. > > > Very nice research, and you are right on the dot.Every brand, no matter how prestigious, can have issues. Recently, my wife and I had to trade a Mercedes ML320 which had been plagued by oil leaks for 2 years. After several trips to the dealer and repeated reassurances that alles is im ordnung, we got completely fed up with the thing. My garage floor is all stained from the leaks. In the meantime, my SF has slept outside in CT through some serious weather, done more miles, and I had nothing more than oil changes. Actually, last year they wrote extending the warranty to 72 months instead of 60 because they had done a mistake in declaring the HP on their literature. This seems the only thing they can't get right, see my thread on the wrong tire pressure recently. Anyway, nice to have 72,000 miles or 72 months warranty bumper to bumper. Bottom line is you need a bit of luck when buying ANY vehicle; you might, as we did, get a much better experience from a car that costs almost half of the other. My SF runs beautifully, has done very well in some serious snow storm last year with totally unplowed roads, and has not had any problem yet. For oil changes and the like I go to Jiffy Lube, but when I have been to the dealer they have been very polite and efficient. No loaners though, I did not expect them either to tell you the truth, but they drive me to work and pick me up, which is what I need. |
Re: are you talking about me?
yes... you are THAT importan - SFarri ----------------------------------------------------------------------- Posted via RealCarAudio.com - The checkmate of the caraudio community http://www.RealCarAudio.co SFarris's Profile: http://www.realcaraudio.com/forums/m...nfo&userid=257 View this thread: http://www.realcaraudio.com/forums/s...?threadid=4291 |
Re: For your warranty repairs, has your dealer been helpful?
Let me tell you about my experience with Valley Stream Hyundai in NY. I own
a 2002 Sonata as well as a 2001 Sonata. The 2002 engine started hesitating and finally stalled out.(engine light on). I had to be towed to the dealer. My dealer's first words are "It will cost $80 to diagnose. Unfortunately, they try to blame everything from faulty gas to "you need our 30,000 mile overhaul" to fix the problem. To make a long story shorter, they kept the car 2 weeks. After a lot of arguing with them, they finally found a faulty engine component (under warranty). They still charged me for a new battery(prorated) and $30 to check the brake system which was also making noises. One week later, the symptoms reappeared. I was able to leave it overnight at the dealer. Monday morning they called to tell me again about the $80 diagnostic charge. I told them in no uncertain terms to just fix the car properly. They called later to tell me about their 30,000 mile service (hundreds of dollars) and how this wiuld fix the problem. Again, all components included in their service was done 2 weeks before when they were trying to fix the car the first time. Talk about money hungry and ineptitude. I wish they would just check their records. It turned out to be a loose connection with the fuel injector. Would I buy another Hyundai? Not from this dealer. "Robin" <robinxjoy@yahoo.com> wrote in message news:robinxjoy-639F28.21472330122003@news.west.cox.net... > If the warranty sways me toward Hyundai, my nightmare would be that > the dealer tells me "there is no fix for that problem" or "Hyuandai's > just do that". I think someone posted here that he got those kind of > responses. > > It will help me to know your assessment of the customer service offered > by your Hyundai dealer in the event you had a problem(s), if the > warranty covered it, including use of a loaner car, and if the problem > was satisfactorily fixed the first time you brought it in and within > reasonable timeframes. > Thx. > > -- > To email, replace x with 4. |
Re: For your warranty repairs, has your dealer been helpful?
I have an '02 XG350 purchased in March '02 from Glendale Hyundai in
California, and the dealer has been great (so far). About 15 months into it, the car wouldn't start and had to be towed from work to the dealer (turned out to be a defective battery). The only hassle was waiting 90 minutes for Hyundai's subcontractor to tow it to the dealer (in retrospect I would have been better off with the Auto Club - which I kept because of my wife's car). Still, the dealer replaced the battery quickly and at no charge. Other work done has been an oxygen sensor replaced last week, the inside dome light replaced a few months ago, and the air bag warning light has gone off twice, resulting in rerouting of the wires under the seat. This may very well be a design flaw. It has helped that the service writer at my dealership seems to work for the customer. This may not be the case everywhere. Since I had the same concerns as you when I bought my car, I made sure to upgrade the basic warranty to the 10 year bumper to bumper (4B), which includes a rental car for up to 4 days per incident. I got it for an additional $940.00, and it was part of the sales price that I financed (dealers will try to charge as much as they can for the 4B upgrade). I didn't need it for any of the other work done, but this week I needed a rental car when I had the second airbag warning problem (the dealer was backed up for the day). I was in and out of Enterprise Car Rental and back to the dealer in 15 minutes. If you're interested in a Hyundai, test drive a car at different dealerships in your area to get a sense of each dealership. That's what I did. It now seems easier to find a Hyundai at a car rental company (Enterprise carries Sonatas and Accents). You could rent one for the weekend to so how it really feels. That wasn't an option when I was looking. At the time I also did a lot of research online (MSN CarPoint, this group and the Hyundai Connection were most helpful). Consumer Reports at the time had little info on the XG350 and was of no use. Even though they now rate the Sonata and Sante Fe highly and the XG350 fairly well, it seems as if they do so grudgingly. FWIW, at the time my wife had major reservations about the Hyundai purchase, but now thinks we did good - although she still wants a Corvette... Good luck... "Robin" <robinxjoy@yahoo.com> wrote in message news:robinxjoy-639F28.21472330122003@news.west.cox.net... > If the warranty sways me toward Hyundai, my nightmare would be that > the dealer tells me "there is no fix for that problem" or "Hyuandai's > just do that". I think someone posted here that he got those kind of > responses. > > It will help me to know your assessment of the customer service offered > by your Hyundai dealer in the event you had a problem(s), if the > warranty covered it, including use of a loaner car, and if the problem > was satisfactorily fixed the first time you brought it in and within > reasonable timeframes. > Thx. > > -- > To email, replace x with 4. |
Re: For your warranty repairs, has your dealer been helpful?
"windmere" <idnumber@notanaddress.com> wrote in message news:1fwIb.879099$6C4.650861@pd7tw1no... > So you are still considering a Hyundai? I'm kind of pleased since I am too. > I can tell you my experience with Hyundai's service. It was the best. > > When I bought the Pony in 1984, Hyundai was a new company in North America. > They had all the pride, friendliness, accessories, and comfort level of > visiting the dealership that Saturn strives for now. They treated me like a > valued customer the whole time until they closed down about 14 years later, > and then we followed the service manager to the Dodge dealership he moved > to, and had our servicing done there. > > I am not getting this kind of good service or eagerness to please from my > Toyota dealership. Their attitude is that the Toyota Corolla can do no > wrong; they brushed off my concerns for a long time and I had to make > repeated trips there. "If you can't duplicate it for us we can't fix it", > and "It's normal" are their mottos. I know it doesn't happen with every new > car, but I expected Toyota to take more care with their customers if > something went wrong, since they have such a fantastic reputation. Not! I > learned the dealership is not the company, it's just a bunch of people, some > of them not even well trained. If this happens to you with Hyundai it is not > unique to them. > > With the Hyundai Pony, I bought it after test driving many cars and feeling > it was my car. I never thought once that I made a mistake, and I never > looked at new cars again for many years. There were no mysterious problems > when it was new, just regular maintenance and repairs over the years. When > something was wrong I took it in the same day. They always treated me with > such courtesy and the car ran beautifully after they were through with it. > They also used to vacuum and wash it free as part of the service. > > I remember when my Pony had a recall because some of them had a potential > problem. It never happened in mine and I wasn't going to take it in but they > called me and insisted I take it in to replace some wire, under warranty. > > I can tell you what happened when my daughter bought her brand new Honda > Civic in 1999. They had scratched the paint when doing the detailing, and > when she took it back to have it fixed they used some caustic liquid and > rubbed it in hard, assuring her that it would fix the scratch, but instead > they scratched a bigger area. And they wouldn't admit it, or fix it any > further until she complained in two letters and then took it to another > dealer. Also - her air conditioner leaked water into the front seat when > the car was a few months old. Hondas are supposed to be perfect too, aren't > they? > > There is no particular reason to blame Honda, Toyota, or Hyundai overall for > individual experiences with service departments. I tell you these things > only so you will stop thinking only Hyundai is a risk. > Even if there wasnt, there is. The people in the business dont want to work with Hyundai. They want to work at Honda, but they couldnt keep up the pace and the scratched a fender once...so they now work in Hyundai... And they treat your car like a kid dying of cancer. They dont care about its diet, they dont care about its looks, they dont think it will grow up into a mature old car... Also the design is good generally, but it save just a few cents, Hyundai make major stuffups. Like non-removable trim ... like the cheap paint (thin paint, cheap polishing procedure, etc) ... I know, I own one - unfortunately. |
Re: For your warranty repairs, has your dealer been helpful?
I have a Hyundai accent 2001 the hood hinge broke no abuse just
broke . It took 8 weeks and 3 phone calls to get it fixed under warranty at Savage Hyundai in Pa. I would never purchase a car from them again. "Briggs" <briggs@sbcglobal.net> wrote in message news:hEGIb.3810$Zf3.2581@newssvr27.news.prodigy.co m... > I have an '02 XG350 purchased in March '02 from Glendale Hyundai in > California, and the dealer has been great (so far). About 15 months into it, > the car wouldn't start and had to be towed from work to the dealer (turned > out to be a defective battery). The only hassle was waiting 90 minutes for > Hyundai's subcontractor to tow it to the dealer (in retrospect I would have > been better off with the Auto Club - which I kept because of my wife's car). > Still, the dealer replaced the battery quickly and at no charge. Other work > done has been an oxygen sensor replaced last week, the inside dome light > replaced a few months ago, and the air bag warning light has gone off twice, > resulting in rerouting of the wires under the seat. This may very well be a > design flaw. It has helped that the service writer at my dealership seems to > work for the customer. This may not be the case everywhere. > > Since I had the same concerns as you when I bought my car, I made sure to > upgrade the basic warranty to the 10 year bumper to bumper (4B), which > includes a rental car for up to 4 days per incident. I got it for an > additional $940.00, and it was part of the sales price that I financed > (dealers will try to charge as much as they can for the 4B upgrade). I > didn't need it for any of the other work done, but this week I needed a > rental car when I had the second airbag warning problem (the dealer was > backed up for the day). I was in and out of Enterprise Car Rental and back > to the dealer in 15 minutes. > > If you're interested in a Hyundai, test drive a car at different dealerships > in your area to get a sense of each dealership. That's what I did. It now > seems easier to find a Hyundai at a car rental company (Enterprise carries > Sonatas and Accents). You could rent one for the weekend to so how it really > feels. That wasn't an option when I was looking. At the time I also did a > lot of research online (MSN CarPoint, this group and the Hyundai Connection > were most helpful). Consumer Reports at the time had little info on the > XG350 and was of no use. Even though they now rate the Sonata and Sante Fe > highly and the XG350 fairly well, it seems as if they do so grudgingly. > FWIW, at the time my wife had major reservations about the Hyundai purchase, > but now thinks we did good - although she still wants a Corvette... > > Good luck... > > "Robin" <robinxjoy@yahoo.com> wrote in message > news:robinxjoy-639F28.21472330122003@news.west.cox.net... > > If the warranty sways me toward Hyundai, my nightmare would be that > > the dealer tells me "there is no fix for that problem" or "Hyuandai's > > just do that". I think someone posted here that he got those kind of > > responses. > > > > It will help me to know your assessment of the customer service offered > > by your Hyundai dealer in the event you had a problem(s), if the > > warranty covered it, including use of a loaner car, and if the problem > > was satisfactorily fixed the first time you brought it in and within > > reasonable timeframes. > > Thx. > > > > -- > > To email, replace x with 4. > > |
Re: For your warranty repairs, has your dealer been helpful?
On Tue, 30 Dec 2003 21:47:23 -0800, Robin <robinxjoy@yahoo.com> wrote:
> If the warranty sways me toward Hyundai, my nightmare would be that >the dealer tells me "there is no fix for that problem" or "Hyuandai's >just do that". I think someone posted here that he got those kind of >responses. > >It will help me to know your assessment of the customer service offered >by your Hyundai dealer in the event you had a problem(s), if the >warranty covered it, including use of a loaner car, and if the problem >was satisfactorily fixed the first time you brought it in and within >reasonable timeframes. **Howdy, I used to own a Santa Fe. Because of the hideous Hyundai dealership in Ann Arbor MI., I got rid of it. I've dealt with 3 Hyundai dealerships. One in Ann Arbor (beyond awful when it comes to any warranty work), Torrington, Conn. (pretty good), and Livonia, MI (kinda good). Ann Arbor practically refuses to honor most warranty work unless you start a big argument to the point of yelling. No lie! Any problem you called up for would take them weeks and I mean weeks! to see your car. My boss's wife (has an Elantra), called for a brake problem and they told her 3 weeks. Since I live near AA, I'm just not going to deal with that crap. I dealt with them once and never again. I had a piece of moulding pop off. They accused me of getting into a car accident and all sorts of utter bullpoop. I tossed a hissy and the part got ordered. It took a month to come in but it's not weird for some Hyundai parts to take quite some time to arrive. To top it off, their bodyshop (or at least the company they use) called me at work and said they needed my car for a few days because they couldn't match the paint so they were going to paint all of the lower trim on the Santa Fe to make it match. Absolutely unbelievable! I told them to stuff it. I don't know if they have a loaner car policy. I left with the unfinished moulding stuck to the side of the car. For the Torrington dealership, I used to say: This is wrong. They'd take it in within a week and I'd get it back fixed. No problems and no warranty issues. If it's a bad problem, they would take it in within a day or two. Once when I was back home vacationing in CT, the Santa Fe's coil pack crapped out. The packs were backordered, out of stock and I had to leave within a week. They called a bunch of warehouses. When they struck out there, they started calling other dealerships and they found a dealership in East Hartford (?) who had one. They sent a driver to pick it up and my car was repaired the next morning. Oh, and they also had their bodyshop people paint that new piece of moulding. They did a spectacular job of matching the paint and it took barely a day. (I have to add an aside here: My family owns this dealership. But! they treat regular customers better than family :) trust me on this and don't let it color your view of the review. They figure I can wait which I usually can). As for loaner cars, I've gotten them and I've seen other customers get them but everyone knows each other in this town so I don't know what their official policy is on loaners. I think it's more of an informal dealership. Livonia would take your car in at the drop of a hat if you called that day, but they would overrepair the car. If they unscrew something, they would order a new screw and just about everything else they touched. And then you're stuck if items are out of stock. And the car went from rarely having problems to one problem after the other. It just made me suspicious of that dealership. I would drive to Livonia from AA and after a rash of these *problems* with my Santa Fe, I just couldn't keep making the trips. The loaner policy is you pay $25 a day for a car. Boo to that :) I would still recommend them because they do take your car in very quickly and it is repaired (eventually). :) There were never any warranty issues and I never paid for anything. Sadly, I bought a Jetta which is like going from the reliability frying pan straight into the fire :) I'll say this, if I move back to CT, I'm getting a Santa Fe again. It's an excellent vehicle. Even if I moved to any city with a good dealership, I would definitely get a Hyundai again. kaboomie |
Re: For your warranty repairs, has your dealer been helpful?
In article <3ff372c7.1641937@news.snet.sbcglobal.net>,
kaboomicus@NOSPAMyahoo.com (kaboom) wrote: > On Tue, 30 Dec 2003 21:47:23 -0800, Robin <robinxjoy@yahoo.com> wrote: > > > If the warranty sways me toward Hyundai, my nightmare would be that > >the dealer tells me "there is no fix for that problem" or "Hyuandai's > >just do that". I think someone posted here that he got those kind of > >responses. > > > >It will help me to know your assessment of the customer service offered > >by your Hyundai dealer in the event you had a problem(s), if the > >warranty covered it, including use of a loaner car, and if the problem > >was satisfactorily fixed the first time you brought it in and within > >reasonable timeframes. > > **Howdy, I used to own a Santa Fe. Because of the hideous Hyundai > dealership in Ann Arbor MI., I got rid of it. I've dealt with 3 > Hyundai dealerships. One in Ann Arbor (beyond awful when it comes to > any warranty work), Torrington, Conn. (pretty good), and Livonia, MI > (kinda good). > > Ann Arbor practically refuses to honor most warranty work unless you > start a big argument to the point of yelling. No lie! Any problem you > called up for would take them weeks and I mean weeks! to see your car. > My boss's wife (has an Elantra), called for a brake problem and they > told her 3 weeks. Since I live near AA, I'm just not going to deal > with that crap. I dealt with them once and never again. I had a piece > of moulding pop off. They accused me of getting into a car accident > and all sorts of utter bullpoop. I tossed a hissy and the part got > ordered. It took a month to come in but it's not weird for some > Hyundai parts to take quite some time to arrive. To top it off, their > bodyshop (or at least the company they use) called me at work and said > they needed my car for a few days because they couldn't match the > paint so they were going to paint all of the lower trim on the Santa > Fe to make it match. Absolutely unbelievable! I told them to stuff it. > I don't know if they have a loaner car policy. I left with the > unfinished moulding stuck to the side of the car. > > For the Torrington dealership, I used to say: This is wrong. They'd > take it in within a week and I'd get it back fixed. No problems and no > warranty issues. If it's a bad problem, they would take it in within a > day or two. Once when I was back home vacationing in CT, the Santa > Fe's coil pack crapped out. The packs were backordered, out of stock > and I had to leave within a week. They called a bunch of warehouses. > When they struck out there, they started calling other dealerships and > they found a dealership in East Hartford (?) who had one. They sent a > driver to pick it up and my car was repaired the next morning. Oh, and > they also had their bodyshop people paint that new piece of moulding. > They did a spectacular job of matching the paint and it took barely a > day. (I have to add an aside here: My family owns this dealership. > But! they treat regular customers better than family :) trust me on > this and don't let it color your view of the review. They figure I can > wait which I usually can). As for loaner cars, I've gotten them and > I've seen other customers get them but everyone knows each other in > this town so I don't know what their official policy is on loaners. I > think it's more of an informal dealership. > > Livonia would take your car in at the drop of a hat if you called that > day, but they would overrepair the car. If they unscrew something, > they would order a new screw and just about everything else they > touched. And then you're stuck if items are out of stock. And the car > went from rarely having problems to one problem after the other. It > just made me suspicious of that dealership. I would drive to Livonia > from AA and after a rash of these *problems* with my Santa Fe, I just > couldn't keep making the trips. The loaner policy is you pay $25 a day > for a car. Boo to that :) I would still recommend them because they do > take your car in very quickly and it is repaired (eventually). :) > There were never any warranty issues and I never paid for anything. > > Sadly, I bought a Jetta which is like going from the reliability > frying pan straight into the fire :) I'll say this, if I move back to > CT, I'm getting a Santa Fe again. It's an excellent vehicle. Even if I > moved to any city with a good dealership, I would definitely get a > Hyundai again. > > kaboomie Kaboomie, You've had so much hassle and problems with that car and dealerships. Why in the world would you get another Hyundai? Maybe I'm spoiled or perhaps just lucky, but not once in 3 yrs has my Accord required a repair other than scheduled maintenance, and same goes for previous Accord having owned it for 3 yrs (with exception of gas gauge that needed adjusting). Do you get a family discount on Hyandai's? :) And if yes, if you could just extend that to me, Ijust might get that Sonata or XG350. Robin -- To email, replace x with 4. |
Re: For your warranty repairs, has your dealer been helpful?
Do you think that in only 2 yrs of owning this car, you should be having
any of these problems? One common repair I'm noticing on this NG is a battery that dies early. In article <hEGIb.3810$Zf3.2581@newssvr27.news.prodigy.com> , "Briggs" <briggs@sbcglobal.net> wrote: > I have an '02 XG350 purchased in March '02 from Glendale Hyundai in > California, and the dealer has been great (so far). About 15 months into it, > the car wouldn't start and had to be towed from work to the dealer (turned > out to be a defective battery). The only hassle was waiting 90 minutes for > Hyundai's subcontractor to tow it to the dealer (in retrospect I would have > been better off with the Auto Club - which I kept because of my wife's car). > Still, the dealer replaced the battery quickly and at no charge. Other work > done has been an oxygen sensor replaced last week, the inside dome light > replaced a few months ago, and the air bag warning light has gone off twice, > resulting in rerouting of the wires under the seat. This may very well be a > design flaw. It has helped that the service writer at my dealership seems to > work for the customer. This may not be the case everywhere. > > Since I had the same concerns as you when I bought my car, I made sure to > upgrade the basic warranty to the 10 year bumper to bumper (4B), which > includes a rental car for up to 4 days per incident. I got it for an > additional $940.00, and it was part of the sales price that I financed > (dealers will try to charge as much as they can for the 4B upgrade). I > didn't need it for any of the other work done, but this week I needed a > rental car when I had the second airbag warning problem (the dealer was > backed up for the day). I was in and out of Enterprise Car Rental and back > to the dealer in 15 minutes. > > If you're interested in a Hyundai, test drive a car at different dealerships > in your area to get a sense of each dealership. That's what I did. It now > seems easier to find a Hyundai at a car rental company (Enterprise carries > Sonatas and Accents). You could rent one for the weekend to so how it really > feels. That wasn't an option when I was looking. At the time I also did a > lot of research online (MSN CarPoint, this group and the Hyundai Connection > were most helpful). Consumer Reports at the time had little info on the > XG350 and was of no use. Even though they now rate the Sonata and Sante Fe > highly and the XG350 fairly well, it seems as if they do so grudgingly. > FWIW, at the time my wife had major reservations about the Hyundai purchase, > but now thinks we did good - although she still wants a Corvette... > > Good luck... > > "Robin" <robinxjoy@yahoo.com> wrote in message > news:robinxjoy-639F28.21472330122003@news.west.cox.net... > > If the warranty sways me toward Hyundai, my nightmare would be that > > the dealer tells me "there is no fix for that problem" or "Hyuandai's > > just do that". I think someone posted here that he got those kind of > > responses. > > > > It will help me to know your assessment of the customer service offered > > by your Hyundai dealer in the event you had a problem(s), if the > > warranty covered it, including use of a loaner car, and if the problem > > was satisfactorily fixed the first time you brought it in and within > > reasonable timeframes. > > Thx. > > > > -- > > To email, replace x with 4. > > -- To email, replace x with 4. |
Re: For your warranty repairs, has your dealer been helpful?
On Wed, 31 Dec 2003 20:07:34 -0800, Robin <robinxjoy@yahoo.com> wrote:
>Kaboomie, >You've had so much hassle and problems with that car and dealerships. >Why in the world would you get another Hyundai? Maybe I'm spoiled or >perhaps just lucky, but not once in 3 yrs has my Accord required a >repair other than scheduled maintenance, and same goes for previous >Accord having owned it for 3 yrs (with exception of gas gauge that >needed adjusting). Do you get a family discount on Hyandai's? :) And if >yes, if you could just extend that to me, Ijust might get that Sonata or >XG350. **Hi Robin. I said that I'd only get another Hyundai if I lived closer to better dealerships. :) Right now, I don't, but I really do like the Santa Fe a lot. It's so spectacular in crappy weather. My Santa Fe was one of the first ones built and I expected problems. Sure my SF had problems, but a good dealership can erase any negatives that come with that. A bad one can make it feel much worse. I did get a bit of a discount on the SF but nothing spectacular. Anyone could of gotten the same price with a bit of haggling and waving the invoice printout from edmunds.com :) which I suggest you take a look at. Sadly, I can't get a discount for anyone. I'd have a lot more friends if I could ;) kaboomie |
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