For Kaboomie
 

Hey Kaboomie, I know this is OT for this newsgroup, but please describe the
problems you've had with the Jetta----what year, TDI or gas, etc.

I was considering the Jetta before I got my '04 Sonata GLS---



"kaboom" <kaboomicus@NOSPAMyahoo.com> wrote in message
news:3ff372c7.1641937@news.snet.sbcglobal.net...
> On Tue, 30 Dec 2003 21:47:23 -0800, Robin <robinxjoy@yahoo.com> wrote:
>
> > If the warranty sways me toward Hyundai, my nightmare would be that
> >the dealer tells me "there is no fix for that problem" or "Hyuandai's
> >just do that". I think someone posted here that he got those kind of
> >responses.
> >
> >It will help me to know your assessment of the customer service offered
> >by your Hyundai dealer in the event you had a problem(s), if the
> >warranty covered it, including use of a loaner car, and if the problem
> >was satisfactorily fixed the first time you brought it in and within
> >reasonable timeframes.
>
> **Howdy, I used to own a Santa Fe. Because of the hideous Hyundai
> dealership in Ann Arbor MI., I got rid of it. I've dealt with 3
> Hyundai dealerships. One in Ann Arbor (beyond awful when it comes to
> any warranty work), Torrington, Conn. (pretty good), and Livonia, MI
> (kinda good).
>
> Ann Arbor practically refuses to honor most warranty work unless you
> start a big argument to the point of yelling. No lie! Any problem you
> called up for would take them weeks and I mean weeks! to see your car.
> My boss's wife (has an Elantra), called for a brake problem and they
> told her 3 weeks. Since I live near AA, I'm just not going to deal
> with that crap. I dealt with them once and never again. I had a piece
> of moulding pop off. They accused me of getting into a car accident
> and all sorts of utter bullpoop. I tossed a hissy and the part got
> ordered. It took a month to come in but it's not weird for some
> Hyundai parts to take quite some time to arrive. To top it off, their
> bodyshop (or at least the company they use) called me at work and said
> they needed my car for a few days because they couldn't match the
> paint so they were going to paint all of the lower trim on the Santa
> Fe to make it match. Absolutely unbelievable! I told them to stuff it.
> I don't know if they have a loaner car policy. I left with the
> unfinished moulding stuck to the side of the car.
>
> For the Torrington dealership, I used to say: This is wrong. They'd
> take it in within a week and I'd get it back fixed. No problems and no
> warranty issues. If it's a bad problem, they would take it in within a
> day or two. Once when I was back home vacationing in CT, the Santa
> Fe's coil pack crapped out. The packs were backordered, out of stock
> and I had to leave within a week. They called a bunch of warehouses.
> When they struck out there, they started calling other dealerships and
> they found a dealership in East Hartford (?) who had one. They sent a
> driver to pick it up and my car was repaired the next morning. Oh, and
> they also had their bodyshop people paint that new piece of moulding.
> They did a spectacular job of matching the paint and it took barely a
> day. (I have to add an aside here: My family owns this dealership.
> But! they treat regular customers better than family :) trust me on
> this and don't let it color your view of the review. They figure I can
> wait which I usually can). As for loaner cars, I've gotten them and
> I've seen other customers get them but everyone knows each other in
> this town so I don't know what their official policy is on loaners. I
> think it's more of an informal dealership.
>
> Livonia would take your car in at the drop of a hat if you called that
> day, but they would overrepair the car. If they unscrew something,
> they would order a new screw and just about everything else they
> touched. And then you're stuck if items are out of stock. And the car
> went from rarely having problems to one problem after the other. It
> just made me suspicious of that dealership. I would drive to Livonia
> from AA and after a rash of these *problems* with my Santa Fe, I just
> couldn't keep making the trips. The loaner policy is you pay $25 a day
> for a car. Boo to that :) I would still recommend them because they do
> take your car in very quickly and it is repaired (eventually). :)
> There were never any warranty issues and I never paid for anything.
>
> Sadly, I bought a Jetta which is like going from the reliability
> frying pan straight into the fire :) I'll say this, if I move back to
> CT, I'm getting a Santa Fe again. It's an excellent vehicle. Even if I
> moved to any city with a good dealership, I would definitely get a
> Hyundai again.
>
> kaboomie

Re: For Kaboomie
 

On Wed, 31 Dec 2003 22:35:49 -0600, "FerdyPooh"
<fredjr1@bellsouth.net> wrote:

>Hey Kaboomie, I know this is OT for this newsgroup, but please describe the
>problems you've had with the Jetta----what year, TDI or gas, etc.
>
>

My workmate bought a VW Passat and the trannie went out after just a
few thousands miles. He moved to another part of the country shortly
after that so I don't know how his Passat worked out long term.

Old_Timer

Re: For your warranty repairs, has your dealer been helpful?
 

Hyundai's are GREAT...we have a 2001 Elantra GLS, 2003 Elantra GT (5 door),
and a 2004 XG350L (super car). Check with other Hyundai owners on how the
dealership is...mine is great (Jonesboro, AR). Yes, the cars have had a few
problems, as most cars do now and then. But everything is covered under
warranty and loaners are free.

"Robin" <robinxjoy@yahoo.com> wrote in message
news:robinxjoy-639F28.21472330122003@news.west.cox.net...
> If the warranty sways me toward Hyundai, my nightmare would be that
> the dealer tells me "there is no fix for that problem" or "Hyuandai's
> just do that". I think someone posted here that he got those kind of
> responses.
>
> It will help me to know your assessment of the customer service offered
> by your Hyundai dealer in the event you had a problem(s), if the
> warranty covered it, including use of a loaner car, and if the problem
> was satisfactorily fixed the first time you brought it in and within
> reasonable timeframes.
> Thx.
>
> --
> To email, replace x with 4.

Re: For Kaboomie
 

On Wed, 31 Dec 2003 22:35:49 -0600, "FerdyPooh"
<fredjr1@bellsouth.net> wrote:

>Hey Kaboomie, I know this is OT for this newsgroup, but please describe the
>problems you've had with the Jetta----what year, TDI or gas, etc.
>
>I was considering the Jetta before I got my '04 Sonata GLS---

**Hi Ferdy. I've had 2 Jettas, both 2003s. :) Yea, I know. Wacky. The
first Jetta was a 2003 GLS 2.0l automatic (gas). That Jetta rolled off
the lot new with sticky brakes, unaligned headlights and unbalanced
wheels. I got the headlights fixed (and a broken inside light the
mechanic discovered) and the VW dealership said they couldn't feel
anything else wrong with the car. I went back again and insisted on
going on the test drive with the mechanic. I was forceful and he
admitted to feeling something wrong with the brakes.

He greased the glide pins (?) and some other brake components. He
balanced the back tires but did such a lousy job that I had it re-done
at Torrington Hyundai back in CT. Now, these were fairly niggly
problems, except for the brakes. And the brakes were better but not
where I felt they should be. I only had the car for 9000 miles. Oh,
and just before I turned in that Jetta, the radio mysteriously went
dead a few times and only a few seconds each time. The bolstering on
the driver's seat where you get in the car frayed drastically at 1600
miles. The car just seemed like it was put together a little
haphazardly but still a very solid car compared to others in its
genre. The gas mileage was mediocre around the city but great on the
highway and it handled okay. Was very good in snow.

I traded that one in for a 2003 Jetta GLS 1.8T manual. Nothing like
learning how to drive stick on a little car with a monster engine. I
bought it on Halloween and it has 2K miles on it. So far, no major
problems. :::knock on wood::: One thing that bothers me is that the
synchros in the manual transmission are slow. It occasionally has had
problems where it won't go into 1st or reverse. But now that I'm used
to driving manual and the quirks of the car, it happens only very
rarely. Unlike the 1st Jetta (one of the 1st in the 2003 run), this
mid- to late-run Jetta seems more sturdy than the 1st. The brakes are
great, the interior beautiful and it had no problems off the lot. The
seat bolstering is fine. (Both interiors are/were leather). Handles
great, it has the sport suspension and some fat 17s. I haven't driven
it in significant snow yet though. Next winter, I might get 16-inch
steelies with snows on them.

Am I expecting eventual problems? Yes :) Some weaknesses: sensors
(MAF, O2, etc), the electrical system, back brakes (early
replacement), bulbs, among other things. Then again, perhaps,
everything will be okay. These seem to be some of the consistent
problems that I've read about on some of the VW forums that I
participate in. On the flip side, the engines themselves have been
described as bulletproof (esp. the TDI) though surrounded by some weak
peripherals. The transmissions go untouched for 100K.

Is this car fun? Damn fun! I love it. Though I'm not as confident with
my shifting yet, I've been told by a couple of long-time stick drivers
that I shift just fine. The interior is just so solid and
nice-looking. It was quite comfortable on a 700-mile trip from MI to
CT. Oh and remarkably, the 180hp 1.8T gets much better gas mileage
than the 115hp 2.0l ever got especially around town. I still can't
believe it. However, my cousin's TDI still kicks my ass mileage-wise.

Any other questions from anyone, feel free to ask :)

kaboomie

Re: For your warranty repairs, has your dealer been helpful?
 

As I mentioned in my first post Robin, if you're having ANY doubts, you
shouldn't go with Hyundai. As for me, while I'd obviously rather not have
these problems, so far I consider them minor inconveniences (thus far), that
are outweighed by the pleasure I get from the car. I test drove an Accord,
Sentra, Infinity G20(?), and an Acura RL (the midlevel one), and I truly
enjoyed, and enjoy the XG350 the most (and my previous car was an Acura
Legend). Again, you should take a few test drives on any car you're
interested - Hyundai or not. If you don't love/enjoy it, don't bother.

A friend who works in the auto publicity trade - and who likes Hyundai -
says that the reason Hyundai gets high customer satisfaction is due to
costs. When someone is saving thousands of dollars over a comparable car,
they're probably more a little willing to let the small things slide than if
they were to pay a lot of dough and expect a problem-free experience and not
get it. Like the body shop owner last year who loved my Hyundai as he also
complained about the problems he was having with his top of the line
Infiniti..

OTOH, ask me again in a few years. If I'm having spending more time in a
rental than my 350, I may have a different answer.
-Good luck,


"Robin" <robinxjoy@yahoo.com> wrote in message
news:robinxjoy-1F9257.20125031122003@news.west.cox.net...
> Do you think that in only 2 yrs of owning this car, you should be having
> any of these problems? One common repair I'm noticing on this NG is a
> battery that dies early.
>
>
> In article <hEGIb.3810$Zf3.2581@newssvr27.news.prodigy.com> ,
> "Briggs" <briggs@sbcglobal.net> wrote:
>
> > I have an '02 XG350 purchased in March '02 from Glendale Hyundai in
> > California, and the dealer has been great (so far). About 15 months into
it,
> > the car wouldn't start and had to be towed from work to the dealer
(turned
> > out to be a defective battery). The only hassle was waiting 90 minutes
for
> > Hyundai's subcontractor to tow it to the dealer (in retrospect I would
have
> > been better off with the Auto Club - which I kept because of my wife's
car).
> > Still, the dealer replaced the battery quickly and at no charge. Other
work
> > done has been an oxygen sensor replaced last week, the inside dome light
> > replaced a few months ago, and the air bag warning light has gone off
twice,
> > resulting in rerouting of the wires under the seat. This may very well
be a
> > design flaw. It has helped that the service writer at my dealership
seems to
> > work for the customer. This may not be the case everywhere.
> >
> > Since I had the same concerns as you when I bought my car, I made sure
to
> > upgrade the basic warranty to the 10 year bumper to bumper (4B), which
> > includes a rental car for up to 4 days per incident. I got it for an
> > additional $940.00, and it was part of the sales price that I financed
> > (dealers will try to charge as much as they can for the 4B upgrade). I
> > didn't need it for any of the other work done, but this week I needed a
> > rental car when I had the second airbag warning problem (the dealer was
> > backed up for the day). I was in and out of Enterprise Car Rental and
back
> > to the dealer in 15 minutes.
> >
> > If you're interested in a Hyundai, test drive a car at different
dealerships
> > in your area to get a sense of each dealership. That's what I did. It
now
> > seems easier to find a Hyundai at a car rental company (Enterprise
carries
> > Sonatas and Accents). You could rent one for the weekend to so how it
really
> > feels. That wasn't an option when I was looking. At the time I also did
a
> > lot of research online (MSN CarPoint, this group and the Hyundai
Connection
> > were most helpful). Consumer Reports at the time had little info on the
> > XG350 and was of no use. Even though they now rate the Sonata and Sante
Fe
> > highly and the XG350 fairly well, it seems as if they do so grudgingly.
> > FWIW, at the time my wife had major reservations about the Hyundai
purchase,
> > but now thinks we did good - although she still wants a Corvette...
> >
> > Good luck...
> >
> > "Robin" <robinxjoy@yahoo.com> wrote in message
> > news:robinxjoy-639F28.21472330122003@news.west.cox.net...
> > > If the warranty sways me toward Hyundai, my nightmare would be that
> > > the dealer tells me "there is no fix for that problem" or "Hyuandai's
> > > just do that". I think someone posted here that he got those kind of
> > > responses.
> > >
> > > It will help me to know your assessment of the customer service
offered
> > > by your Hyundai dealer in the event you had a problem(s), if the
> > > warranty covered it, including use of a loaner car, and if the
problem
> > > was satisfactorily fixed the first time you brought it in and within
> > > reasonable timeframes.
> > > Thx.
> > >
> > > --
> > > To email, replace x with 4.
> >
> >
>
> --
> To email, replace x with 4.

Re: For your warranty repairs, has your dealer been helpful?
 

In article <Xj2Jb.4697$t96.1644@newssvr29.news.prodigy.com> ,
"Briggs" <briggs@sbcglobal.net> wrote:

> As I mentioned in my first post Robin, if you're having ANY doubts, you
> shouldn't go with Hyundai.

And I'm taking that advice seriously, Briggs. I also liked your advice
to rent a car I'm interested in for a weekend. I'm going to do that.
The reason I was considering getting a Sonata LX over another Accord EXL
was to save money and they seemed close in comparison looks wise,
actually I think the Sonata is more attractive. But now that I've
become aware of the XG350, I'm tempted to look at it - which defeats the
purpose of getting the Sonata over another Accord EXL V6. The Xg350 is
about the same price as the Accord.
Robin



As for me, while I'd obviously rather not have
> these problems, so far I consider them minor inconveniences (thus far), that
> are outweighed by the pleasure I get from the car. I test drove an Accord,
> Sentra, Infinity G20(?), and an Acura RL (the midlevel one), and I truly
> enjoyed, and enjoy the XG350 the most (and my previous car was an Acura
> Legend). Again, you should take a few test drives on any car you're
> interested - Hyundai or not. If you don't love/enjoy it, don't bother.
>
> A friend who works in the auto publicity trade - and who likes Hyundai -
> says that the reason Hyundai gets high customer satisfaction is due to
> costs. When someone is saving thousands of dollars over a comparable car,
> they're probably more a little willing to let the small things slide than if
> they were to pay a lot of dough and expect a problem-free experience and not
> get it. Like the body shop owner last year who loved my Hyundai as he also
> complained about the problems he was having with his top of the line
> Infiniti..
>
> OTOH, ask me again in a few years. If I'm having spending more time in a
> rental than my 350, I may have a different answer.
> -Good luck,
>
>
> "Robin" <robinxjoy@yahoo.com> wrote in message
> news:robinxjoy-1F9257.20125031122003@news.west.cox.net...
> > Do you think that in only 2 yrs of owning this car, you should be having
> > any of these problems? One common repair I'm noticing on this NG is a
> > battery that dies early.
> >
> >
> > In article <hEGIb.3810$Zf3.2581@newssvr27.news.prodigy.com> ,
> > "Briggs" <briggs@sbcglobal.net> wrote:
> >
> > > I have an '02 XG350 purchased in March '02 from Glendale Hyundai in
> > > California, and the dealer has been great (so far). About 15 months into
> it,
> > > the car wouldn't start and had to be towed from work to the dealer
> (turned
> > > out to be a defective battery). The only hassle was waiting 90 minutes
> for
> > > Hyundai's subcontractor to tow it to the dealer (in retrospect I would
> have
> > > been better off with the Auto Club - which I kept because of my wife's
> car).
> > > Still, the dealer replaced the battery quickly and at no charge. Other
> work
> > > done has been an oxygen sensor replaced last week, the inside dome light
> > > replaced a few months ago, and the air bag warning light has gone off
> twice,
> > > resulting in rerouting of the wires under the seat. This may very well
> be a
> > > design flaw. It has helped that the service writer at my dealership
> seems to
> > > work for the customer. This may not be the case everywhere.
> > >
> > > Since I had the same concerns as you when I bought my car, I made sure
> to
> > > upgrade the basic warranty to the 10 year bumper to bumper (4B), which
> > > includes a rental car for up to 4 days per incident. I got it for an
> > > additional $940.00, and it was part of the sales price that I financed
> > > (dealers will try to charge as much as they can for the 4B upgrade). I
> > > didn't need it for any of the other work done, but this week I needed a
> > > rental car when I had the second airbag warning problem (the dealer was
> > > backed up for the day). I was in and out of Enterprise Car Rental and
> back
> > > to the dealer in 15 minutes.
> > >
> > > If you're interested in a Hyundai, test drive a car at different
> dealerships
> > > in your area to get a sense of each dealership. That's what I did. It
> now
> > > seems easier to find a Hyundai at a car rental company (Enterprise
> carries
> > > Sonatas and Accents). You could rent one for the weekend to so how it
> really
> > > feels. That wasn't an option when I was looking. At the time I also did
> a
> > > lot of research online (MSN CarPoint, this group and the Hyundai
> Connection
> > > were most helpful). Consumer Reports at the time had little info on the
> > > XG350 and was of no use. Even though they now rate the Sonata and Sante
> Fe
> > > highly and the XG350 fairly well, it seems as if they do so grudgingly.
> > > FWIW, at the time my wife had major reservations about the Hyundai
> purchase,
> > > but now thinks we did good - although she still wants a Corvette...
> > >
> > > Good luck...
> > >
> > > "Robin" <robinxjoy@yahoo.com> wrote in message
> > > news:robinxjoy-639F28.21472330122003@news.west.cox.net...
> > > > If the warranty sways me toward Hyundai, my nightmare would be that
> > > > the dealer tells me "there is no fix for that problem" or "Hyuandai's
> > > > just do that". I think someone posted here that he got those kind of
> > > > responses.
> > > >
> > > > It will help me to know your assessment of the customer service
> offered
> > > > by your Hyundai dealer in the event you had a problem(s), if the
> > > > warranty covered it, including use of a loaner car, and if the
> problem
> > > > was satisfactorily fixed the first time you brought it in and within
> > > > reasonable timeframes.
> > > > Thx.
> > > >
> > > > --
> > > > To email, replace x with 4.
> > >
> > >
> >
> > --
> > To email, replace x with 4.
>
>

--
Do not email if posting response. To email, replace x with 4

Re: For your warranty repairs, has your dealer been helpful?
 

There is no typical "Hyundai" dealer. You need to do your homework
before you buy the car...ask around, see if the dealer your buying
from has a good reputation. This is not specific to Hyundais, you
need to do this with ANY dealer. Good dealers are the most inportant
thing in the chain.

Re: For your warranty repairs, has your dealer been helpful?
 

In article <c7b381d.0401021930.48c7af53@posting.google.com> ,
xiaoding2@mindspring.com (Xiaoding) wrote:

> There is no typical "Hyundai" dealer. You need to do your homework
> before you buy the car...ask around, see if the dealer your buying
> from has a good reputation. This is not specific to Hyundais, you
> need to do this with ANY dealer. Good dealers are the most inportant
> thing in the chain.

Yes, you make a good point. I'm planning to stalk the service dept
waiting room at my local dealership not only to ask about their customer
service, but also, their experience with their cars since I still
haven't made a decision on Hyundai (also considering Honda Accord EXL or
Nissan Altima).

--
Do not email if posting response. To email, replace x with 4