Hyundai reliability and JD Power
08-11-2006, 09:28 PM
#1
Guest
Posts: n/a
Hyundai reliability and JD Power
J D Power 2006 vehicle dependability survey:
http://www.jdpower.com/studies_jdpow...p?StudyID=1160
It rates reliability over 3 years, meaning this rates 2003 model vehicles.
Industry average is 227 probs per 100. Hyundai is 253, well below average.
Hyundai has only one car in the top 3 rankings, in the subcompact category.
That's because in 2003, there are ONLY 3 subcompacts on the market.
So despite Hyundai's good showings of some models in the JD Power initial
quality surveys (2003 Sonata was 2nd in its class) and the Consumer Reports
surveys, the company as a whole does lousy here. Why? Discuss.
Chris
http://www.jdpower.com/studies_jdpow...p?StudyID=1160
It rates reliability over 3 years, meaning this rates 2003 model vehicles.
Industry average is 227 probs per 100. Hyundai is 253, well below average.
Hyundai has only one car in the top 3 rankings, in the subcompact category.
That's because in 2003, there are ONLY 3 subcompacts on the market.
So despite Hyundai's good showings of some models in the JD Power initial
quality surveys (2003 Sonata was 2nd in its class) and the Consumer Reports
surveys, the company as a whole does lousy here. Why? Discuss.
Chris
08-12-2006, 12:35 AM
#2
Guest
Posts: n/a
Re: Hyundai reliability and JD Power
Christopher Wong wrote:
> So despite Hyundai's good showings of some models in the JD Power initial
> quality surveys (2003 Sonata was 2nd in its class) and the Consumer Reports
> surveys, the company as a whole does lousy here. Why? Discuss.
If you look at the data this way, the Initial Quality Survey did a
remarkable job forecasting the Vehicle Dependability Survey:
2003 Hyundai Initial Qual Survey 152
2003 Industry Average IQS 133
2006 Hyundai Veh Dep Survey 2003 models 253
2006 Industry Average VDS 2003 models 227
Now look at this year's IQS
2006 Hyundai IQS 102
2006 Industry Average IQS 124
Clearly a significant improvement for Hyundai. If the pattern holds we
can expect the 2006 models to do very well in the 2009 VDS survey.
> So despite Hyundai's good showings of some models in the JD Power initial
> quality surveys (2003 Sonata was 2nd in its class) and the Consumer Reports
> surveys, the company as a whole does lousy here. Why? Discuss.
If you look at the data this way, the Initial Quality Survey did a
remarkable job forecasting the Vehicle Dependability Survey:
2003 Hyundai Initial Qual Survey 152
2003 Industry Average IQS 133
2006 Hyundai Veh Dep Survey 2003 models 253
2006 Industry Average VDS 2003 models 227
Now look at this year's IQS
2006 Hyundai IQS 102
2006 Industry Average IQS 124
Clearly a significant improvement for Hyundai. If the pattern holds we
can expect the 2006 models to do very well in the 2009 VDS survey.
08-12-2006, 12:35 AM
#3
Guest
Posts: n/a
Re: Hyundai reliability and JD Power
Christopher Wong wrote:
> So despite Hyundai's good showings of some models in the JD Power initial
> quality surveys (2003 Sonata was 2nd in its class) and the Consumer Reports
> surveys, the company as a whole does lousy here. Why? Discuss.
If you look at the data this way, the Initial Quality Survey did a
remarkable job forecasting the Vehicle Dependability Survey:
2003 Hyundai Initial Qual Survey 152
2003 Industry Average IQS 133
2006 Hyundai Veh Dep Survey 2003 models 253
2006 Industry Average VDS 2003 models 227
Now look at this year's IQS
2006 Hyundai IQS 102
2006 Industry Average IQS 124
Clearly a significant improvement for Hyundai. If the pattern holds we
can expect the 2006 models to do very well in the 2009 VDS survey.
> So despite Hyundai's good showings of some models in the JD Power initial
> quality surveys (2003 Sonata was 2nd in its class) and the Consumer Reports
> surveys, the company as a whole does lousy here. Why? Discuss.
If you look at the data this way, the Initial Quality Survey did a
remarkable job forecasting the Vehicle Dependability Survey:
2003 Hyundai Initial Qual Survey 152
2003 Industry Average IQS 133
2006 Hyundai Veh Dep Survey 2003 models 253
2006 Industry Average VDS 2003 models 227
Now look at this year's IQS
2006 Hyundai IQS 102
2006 Industry Average IQS 124
Clearly a significant improvement for Hyundai. If the pattern holds we
can expect the 2006 models to do very well in the 2009 VDS survey.
08-12-2006, 08:41 AM
#4
Guest
Posts: n/a
Re: Hyundai reliability and JD Power
I suppose I should then junk my "unreliable" 1996 Accent which has 213,450
miles on it. Thank you JP Power for the enlightenment.
Jozef
"Christopher Wong" <cwong@world.std.com> wrote in message
news:zPqdnbh9s5hes0DZnZ2dnUVZ_sOdnZ2d@rcn.net...
>J D Power 2006 vehicle dependability survey:
>
> http://www.jdpower.com/studies_jdpow...p?StudyID=1160
>
> It rates reliability over 3 years, meaning this rates 2003 model vehicles.
> Industry average is 227 probs per 100. Hyundai is 253, well below average.
> Hyundai has only one car in the top 3 rankings, in the subcompact
> category.
> That's because in 2003, there are ONLY 3 subcompacts on the market.
>
> So despite Hyundai's good showings of some models in the JD Power initial
> quality surveys (2003 Sonata was 2nd in its class) and the Consumer
> Reports
> surveys, the company as a whole does lousy here. Why? Discuss.
>
> Chris
miles on it. Thank you JP Power for the enlightenment.
Jozef
"Christopher Wong" <cwong@world.std.com> wrote in message
news:zPqdnbh9s5hes0DZnZ2dnUVZ_sOdnZ2d@rcn.net...
>J D Power 2006 vehicle dependability survey:
>
> http://www.jdpower.com/studies_jdpow...p?StudyID=1160
>
> It rates reliability over 3 years, meaning this rates 2003 model vehicles.
> Industry average is 227 probs per 100. Hyundai is 253, well below average.
> Hyundai has only one car in the top 3 rankings, in the subcompact
> category.
> That's because in 2003, there are ONLY 3 subcompacts on the market.
>
> So despite Hyundai's good showings of some models in the JD Power initial
> quality surveys (2003 Sonata was 2nd in its class) and the Consumer
> Reports
> surveys, the company as a whole does lousy here. Why? Discuss.
>
> Chris
08-12-2006, 08:41 AM
#5
Guest
Posts: n/a
Re: Hyundai reliability and JD Power
I suppose I should then junk my "unreliable" 1996 Accent which has 213,450
miles on it. Thank you JP Power for the enlightenment.
Jozef
"Christopher Wong" <cwong@world.std.com> wrote in message
news:zPqdnbh9s5hes0DZnZ2dnUVZ_sOdnZ2d@rcn.net...
>J D Power 2006 vehicle dependability survey:
>
> http://www.jdpower.com/studies_jdpow...p?StudyID=1160
>
> It rates reliability over 3 years, meaning this rates 2003 model vehicles.
> Industry average is 227 probs per 100. Hyundai is 253, well below average.
> Hyundai has only one car in the top 3 rankings, in the subcompact
> category.
> That's because in 2003, there are ONLY 3 subcompacts on the market.
>
> So despite Hyundai's good showings of some models in the JD Power initial
> quality surveys (2003 Sonata was 2nd in its class) and the Consumer
> Reports
> surveys, the company as a whole does lousy here. Why? Discuss.
>
> Chris
miles on it. Thank you JP Power for the enlightenment.
Jozef
"Christopher Wong" <cwong@world.std.com> wrote in message
news:zPqdnbh9s5hes0DZnZ2dnUVZ_sOdnZ2d@rcn.net...
>J D Power 2006 vehicle dependability survey:
>
> http://www.jdpower.com/studies_jdpow...p?StudyID=1160
>
> It rates reliability over 3 years, meaning this rates 2003 model vehicles.
> Industry average is 227 probs per 100. Hyundai is 253, well below average.
> Hyundai has only one car in the top 3 rankings, in the subcompact
> category.
> That's because in 2003, there are ONLY 3 subcompacts on the market.
>
> So despite Hyundai's good showings of some models in the JD Power initial
> quality surveys (2003 Sonata was 2nd in its class) and the Consumer
> Reports
> surveys, the company as a whole does lousy here. Why? Discuss.
>
> Chris
08-12-2006, 08:42 AM
#6
Guest
Posts: n/a
Re: Hyundai reliability and JD Power
James wrote:
> Christopher Wong wrote:
>
>>So despite Hyundai's good showings of some models in the JD Power initial
>>quality surveys (2003 Sonata was 2nd in its class) and the Consumer Reports
>>surveys, the company as a whole does lousy here. Why? Discuss.
>
>
> If you look at the data this way, the Initial Quality Survey did a
> remarkable job forecasting the Vehicle Dependability Survey:
>
> 2003 Hyundai Initial Qual Survey 152
> 2003 Industry Average IQS 133
>
> 2006 Hyundai Veh Dep Survey 2003 models 253
> 2006 Industry Average VDS 2003 models 227
>
> Now look at this year's IQS
>
> 2006 Hyundai IQS 102
> 2006 Industry Average IQS 124
>
> Clearly a significant improvement for Hyundai. If the pattern holds we
> can expect the 2006 models to do very well in the 2009 VDS survey.
As the owner of a 2006 Sonata, I'm certainly hoping that is the case!
Matt
> Christopher Wong wrote:
>
>>So despite Hyundai's good showings of some models in the JD Power initial
>>quality surveys (2003 Sonata was 2nd in its class) and the Consumer Reports
>>surveys, the company as a whole does lousy here. Why? Discuss.
>
>
> If you look at the data this way, the Initial Quality Survey did a
> remarkable job forecasting the Vehicle Dependability Survey:
>
> 2003 Hyundai Initial Qual Survey 152
> 2003 Industry Average IQS 133
>
> 2006 Hyundai Veh Dep Survey 2003 models 253
> 2006 Industry Average VDS 2003 models 227
>
> Now look at this year's IQS
>
> 2006 Hyundai IQS 102
> 2006 Industry Average IQS 124
>
> Clearly a significant improvement for Hyundai. If the pattern holds we
> can expect the 2006 models to do very well in the 2009 VDS survey.
As the owner of a 2006 Sonata, I'm certainly hoping that is the case!
Matt
08-12-2006, 08:42 AM
#7
Guest
Posts: n/a
Re: Hyundai reliability and JD Power
James wrote:
> Christopher Wong wrote:
>
>>So despite Hyundai's good showings of some models in the JD Power initial
>>quality surveys (2003 Sonata was 2nd in its class) and the Consumer Reports
>>surveys, the company as a whole does lousy here. Why? Discuss.
>
>
> If you look at the data this way, the Initial Quality Survey did a
> remarkable job forecasting the Vehicle Dependability Survey:
>
> 2003 Hyundai Initial Qual Survey 152
> 2003 Industry Average IQS 133
>
> 2006 Hyundai Veh Dep Survey 2003 models 253
> 2006 Industry Average VDS 2003 models 227
>
> Now look at this year's IQS
>
> 2006 Hyundai IQS 102
> 2006 Industry Average IQS 124
>
> Clearly a significant improvement for Hyundai. If the pattern holds we
> can expect the 2006 models to do very well in the 2009 VDS survey.
As the owner of a 2006 Sonata, I'm certainly hoping that is the case!
Matt
> Christopher Wong wrote:
>
>>So despite Hyundai's good showings of some models in the JD Power initial
>>quality surveys (2003 Sonata was 2nd in its class) and the Consumer Reports
>>surveys, the company as a whole does lousy here. Why? Discuss.
>
>
> If you look at the data this way, the Initial Quality Survey did a
> remarkable job forecasting the Vehicle Dependability Survey:
>
> 2003 Hyundai Initial Qual Survey 152
> 2003 Industry Average IQS 133
>
> 2006 Hyundai Veh Dep Survey 2003 models 253
> 2006 Industry Average VDS 2003 models 227
>
> Now look at this year's IQS
>
> 2006 Hyundai IQS 102
> 2006 Industry Average IQS 124
>
> Clearly a significant improvement for Hyundai. If the pattern holds we
> can expect the 2006 models to do very well in the 2009 VDS survey.
As the owner of a 2006 Sonata, I'm certainly hoping that is the case!
Matt
08-12-2006, 09:27 AM
#8
Guest
Posts: n/a
Re: Hyundai reliability and JD Power
Christopher Wong wrote:
> J D Power 2006 vehicle dependability survey:
>
> http://www.jdpower.com/studies_jdpow...p?StudyID=1160
>
> It rates reliability over 3 years, meaning this rates 2003 model vehicles.
> Industry average is 227 probs per 100. Hyundai is 253, well below average.
> Hyundai has only one car in the top 3 rankings, in the subcompact category.
> That's because in 2003, there are ONLY 3 subcompacts on the market.
>
> So despite Hyundai's good showings of some models in the JD Power initial
> quality surveys (2003 Sonata was 2nd in its class) and the Consumer Reports
> surveys, the company as a whole does lousy here. Why? Discuss.
>
> Chris
Your words are so in comflict with the data it could be considered
funny, or someone trying to spin the facts.
"..well below average.." If you consider that if you owned a Hyundai
you likely had between 2 and 3 problems in three years, 2.53. Just
like the industry average, between 2 and 3 problems 2.27. Or your
Hyundai had an 11% chance of having one more problem than the average.
Not exactly well below average given that this was a consumer survey
and the demographic differences in the groups of people who buy
different new vehicles makes for a large error. I think it is plus or
minus 3 to 6% for a survey like this. "Well Below" is a subjective
term, but it has long been considered that it takes a 25% difference to
be considered well below on these types of surveys.
"..the company as a whole does lousy here. WHY?" You say they do lousy
here, but yet they did better here than the initial quality study. The
initial quality study was 14% below industry average, the 3 year study
was only 11% below industry average. This just flies against common
sense saying that they did lousy here, referring to the initial quality
survey where the results showed them slightly further below average.
It is still deceptive for JDPowers to call this a vehicle dependability
study. Dependability in peoples minds means that the car had a problem
and wouldn't get them from point A to B. In the study though they are
rating number of problems that required an unscheduled trip for
service. Most problems in cars today are quality problems, not
dependability issues. The study should be called the 3 year vehicle
quality survey.
08-12-2006, 09:27 AM
#9
Guest
Posts: n/a
Re: Hyundai reliability and JD Power
Christopher Wong wrote:
> J D Power 2006 vehicle dependability survey:
>
> http://www.jdpower.com/studies_jdpow...p?StudyID=1160
>
> It rates reliability over 3 years, meaning this rates 2003 model vehicles.
> Industry average is 227 probs per 100. Hyundai is 253, well below average.
> Hyundai has only one car in the top 3 rankings, in the subcompact category.
> That's because in 2003, there are ONLY 3 subcompacts on the market.
>
> So despite Hyundai's good showings of some models in the JD Power initial
> quality surveys (2003 Sonata was 2nd in its class) and the Consumer Reports
> surveys, the company as a whole does lousy here. Why? Discuss.
>
> Chris
Your words are so in comflict with the data it could be considered
funny, or someone trying to spin the facts.
"..well below average.." If you consider that if you owned a Hyundai
you likely had between 2 and 3 problems in three years, 2.53. Just
like the industry average, between 2 and 3 problems 2.27. Or your
Hyundai had an 11% chance of having one more problem than the average.
Not exactly well below average given that this was a consumer survey
and the demographic differences in the groups of people who buy
different new vehicles makes for a large error. I think it is plus or
minus 3 to 6% for a survey like this. "Well Below" is a subjective
term, but it has long been considered that it takes a 25% difference to
be considered well below on these types of surveys.
"..the company as a whole does lousy here. WHY?" You say they do lousy
here, but yet they did better here than the initial quality study. The
initial quality study was 14% below industry average, the 3 year study
was only 11% below industry average. This just flies against common
sense saying that they did lousy here, referring to the initial quality
survey where the results showed them slightly further below average.
It is still deceptive for JDPowers to call this a vehicle dependability
study. Dependability in peoples minds means that the car had a problem
and wouldn't get them from point A to B. In the study though they are
rating number of problems that required an unscheduled trip for
service. Most problems in cars today are quality problems, not
dependability issues. The study should be called the 3 year vehicle
quality survey.
08-12-2006, 12:35 PM
#12
Guest
Posts: n/a
Re: Hyundai reliability and JD Power
Jozef wrote:
> I suppose I should then junk my "unreliable" 1996 Accent which has 213,450
> miles on it. Thank you JP Power for the enlightenment.
Just think, if you owned 100 Accents you would have been to the dealer
at least 250 times by now!
> I suppose I should then junk my "unreliable" 1996 Accent which has 213,450
> miles on it. Thank you JP Power for the enlightenment.
Just think, if you owned 100 Accents you would have been to the dealer
at least 250 times by now!
08-12-2006, 12:35 PM
#13
Guest
Posts: n/a
Re: Hyundai reliability and JD Power
Jozef wrote:
> I suppose I should then junk my "unreliable" 1996 Accent which has 213,450
> miles on it. Thank you JP Power for the enlightenment.
Just think, if you owned 100 Accents you would have been to the dealer
at least 250 times by now!
> I suppose I should then junk my "unreliable" 1996 Accent which has 213,450
> miles on it. Thank you JP Power for the enlightenment.
Just think, if you owned 100 Accents you would have been to the dealer
at least 250 times by now!
08-12-2006, 03:10 PM
#14
Guest
Posts: n/a
Re: Hyundai reliability and JD Power
On Fri, 11 Aug 2006 20:28:35 -0500, Christopher Wong
<cwong@world.std.com> wrote:
>J D Power 2006 vehicle dependability survey:
>
>http://www.jdpower.com/studies_jdpow...p?StudyID=1160
>
>It rates reliability over 3 years, meaning this rates 2003 model vehicles.
>Industry average is 227 probs per 100. Hyundai is 253, well below average.
>Hyundai has only one car in the top 3 rankings, in the subcompact category.
>That's because in 2003, there are ONLY 3 subcompacts on the market.
>
>So despite Hyundai's good showings of some models in the JD Power initial
>quality surveys (2003 Sonata was 2nd in its class) and the Consumer Reports
>surveys, the company as a whole does lousy here. Why? Discuss.
>
>Chris
If they don't tell what the problems are then one cannot judge the
usefullness of the report. I have no faith in Consumer Reports
because the criteria I have seen them use is often not relevant to my
decision making. I expect JD Powers has the same problem - a fixation
on numbers with little correlation between volume of complaints and
the severity of the problems.
<cwong@world.std.com> wrote:
>J D Power 2006 vehicle dependability survey:
>
>http://www.jdpower.com/studies_jdpow...p?StudyID=1160
>
>It rates reliability over 3 years, meaning this rates 2003 model vehicles.
>Industry average is 227 probs per 100. Hyundai is 253, well below average.
>Hyundai has only one car in the top 3 rankings, in the subcompact category.
>That's because in 2003, there are ONLY 3 subcompacts on the market.
>
>So despite Hyundai's good showings of some models in the JD Power initial
>quality surveys (2003 Sonata was 2nd in its class) and the Consumer Reports
>surveys, the company as a whole does lousy here. Why? Discuss.
>
>Chris
If they don't tell what the problems are then one cannot judge the
usefullness of the report. I have no faith in Consumer Reports
because the criteria I have seen them use is often not relevant to my
decision making. I expect JD Powers has the same problem - a fixation
on numbers with little correlation between volume of complaints and
the severity of the problems.
08-12-2006, 03:10 PM
#15
Guest
Posts: n/a
Re: Hyundai reliability and JD Power
On Fri, 11 Aug 2006 20:28:35 -0500, Christopher Wong
<cwong@world.std.com> wrote:
>J D Power 2006 vehicle dependability survey:
>
>http://www.jdpower.com/studies_jdpow...p?StudyID=1160
>
>It rates reliability over 3 years, meaning this rates 2003 model vehicles.
>Industry average is 227 probs per 100. Hyundai is 253, well below average.
>Hyundai has only one car in the top 3 rankings, in the subcompact category.
>That's because in 2003, there are ONLY 3 subcompacts on the market.
>
>So despite Hyundai's good showings of some models in the JD Power initial
>quality surveys (2003 Sonata was 2nd in its class) and the Consumer Reports
>surveys, the company as a whole does lousy here. Why? Discuss.
>
>Chris
If they don't tell what the problems are then one cannot judge the
usefullness of the report. I have no faith in Consumer Reports
because the criteria I have seen them use is often not relevant to my
decision making. I expect JD Powers has the same problem - a fixation
on numbers with little correlation between volume of complaints and
the severity of the problems.
<cwong@world.std.com> wrote:
>J D Power 2006 vehicle dependability survey:
>
>http://www.jdpower.com/studies_jdpow...p?StudyID=1160
>
>It rates reliability over 3 years, meaning this rates 2003 model vehicles.
>Industry average is 227 probs per 100. Hyundai is 253, well below average.
>Hyundai has only one car in the top 3 rankings, in the subcompact category.
>That's because in 2003, there are ONLY 3 subcompacts on the market.
>
>So despite Hyundai's good showings of some models in the JD Power initial
>quality surveys (2003 Sonata was 2nd in its class) and the Consumer Reports
>surveys, the company as a whole does lousy here. Why? Discuss.
>
>Chris
If they don't tell what the problems are then one cannot judge the
usefullness of the report. I have no faith in Consumer Reports
because the criteria I have seen them use is often not relevant to my
decision making. I expect JD Powers has the same problem - a fixation
on numbers with little correlation between volume of complaints and
the severity of the problems.