Do not some other makes' dealers also give-away freebies a la oil
changes, car washes, and ye old tire rotations?

(s) hopefully not a mickey mouser nor malcolm balderidger nor J.D.
Power believer, but i do have respect for those colorful dot-dot-dot
CONSUMER REPORTS ratings, even though CR has seemingly given hynudai
some short shrift/unfairness in write-ups over the years as noted
previously in this n.g.


Matt Whiting wrote:
> JS wrote:
> > hyundaitech wrote:
> >
> >> I think everyone now is actively trying to manipulate customer
> >> satisfaction
> >> and even reliability scores.
> >
> >
> > Well wouldn't that be the idea - to make the customer happy? I know its
> > a rather odd thought, especially if you've ever been around a Chrysler
> > dealer.
>
> The idea is typically to evaluate the initial quality of the car, not
> the quality of the bribes from the dealer. I've yet to see a J.D. Power
> "dealer bribe" satisfaction index, yet that is essentially what is being
> measured at my Hyundai dealer.
>
> Matt

 

Bob Adkins <bobad@charter.net> wrote in
news:hh5u829hfth0h45vqpqjji6226vksa3vpo@4ax.com:

> On Tue, 13 Jun 2006 17:11:14 GMT, "Eric G."
> <NgOrSePeAnM99@Zoptonline.Znet> wrote:
>
>>Yeah, but they are manipulating the satisfaction scores on the initial
>>product by BRIBING the customer with free oil changes, accessories or
>>whatever. You could make the argument that those free items ARE
>>making the customer more satisfied, but more than likely they are
>>skewing the results of initial quality and satisfaction reports.
>
> My sales lady offered me a free fill up if I would show her my
> questionnaire. She said nothing about whether the ratings had to be
> good. Maybe there is an implied quid pro quo, but I didn't feel there
> was.

My salesman filled mine out for me. I never even saw the answers. But in
all honesty, I was completely satisfied with my experience so I didn't
really care.

Eric

 

Bob Adkins <bobad@charter.net> wrote in
news:hh5u829hfth0h45vqpqjji6226vksa3vpo@4ax.com:

> On Tue, 13 Jun 2006 17:11:14 GMT, "Eric G."
> <NgOrSePeAnM99@Zoptonline.Znet> wrote:
>
>>Yeah, but they are manipulating the satisfaction scores on the initial
>>product by BRIBING the customer with free oil changes, accessories or
>>whatever. You could make the argument that those free items ARE
>>making the customer more satisfied, but more than likely they are
>>skewing the results of initial quality and satisfaction reports.
>
> My sales lady offered me a free fill up if I would show her my
> questionnaire. She said nothing about whether the ratings had to be
> good. Maybe there is an implied quid pro quo, but I didn't feel there
> was.

My salesman filled mine out for me. I never even saw the answers. But in
all honesty, I was completely satisfied with my experience so I didn't
really care.

Eric

 

Bob Adkins <bobad@charter.net> wrote in
news:hh5u829hfth0h45vqpqjji6226vksa3vpo@4ax.com:

> On Tue, 13 Jun 2006 17:11:14 GMT, "Eric G."
> <NgOrSePeAnM99@Zoptonline.Znet> wrote:
>
>>Yeah, but they are manipulating the satisfaction scores on the initial
>>product by BRIBING the customer with free oil changes, accessories or
>>whatever. You could make the argument that those free items ARE
>>making the customer more satisfied, but more than likely they are
>>skewing the results of initial quality and satisfaction reports.
>
> My sales lady offered me a free fill up if I would show her my
> questionnaire. She said nothing about whether the ratings had to be
> good. Maybe there is an implied quid pro quo, but I didn't feel there
> was.

My salesman filled mine out for me. I never even saw the answers. But in
all honesty, I was completely satisfied with my experience so I didn't
really care.

Eric

 

On Tue, 13 Jun 2006 21:26:59 GMT, Matt Whiting <whiting@epix.net> wrote:


>So just why else would she want to see the survey? Bob, you really
>aren't THAT naive are you?

If you want to stoop to name calling here, I think you are about as cynical
as I am naive. So take *THAT* you cynical old curmudgeon!

All seriousness aside Matt, I don't quite get what you mean. It's pretty
obvious to me that my dealer wants to know how they're doing.

If the survey is filled out in ink, shown to my sales lady, sealed in an
envelope, and mailed out to Hyundai, what's so wrong with that?

Now,,, I admit that a free tank of gas for showing the survey COULD possibly
influence someone to give the dealer the benefit of the doubt. But changing
bad to good, no to yes, 5 to 10? I don't think so!


--
Bob

 

On Tue, 13 Jun 2006 21:26:59 GMT, Matt Whiting <whiting@epix.net> wrote:


>So just why else would she want to see the survey? Bob, you really
>aren't THAT naive are you?

If you want to stoop to name calling here, I think you are about as cynical
as I am naive. So take *THAT* you cynical old curmudgeon!

All seriousness aside Matt, I don't quite get what you mean. It's pretty
obvious to me that my dealer wants to know how they're doing.

If the survey is filled out in ink, shown to my sales lady, sealed in an
envelope, and mailed out to Hyundai, what's so wrong with that?

Now,,, I admit that a free tank of gas for showing the survey COULD possibly
influence someone to give the dealer the benefit of the doubt. But changing
bad to good, no to yes, 5 to 10? I don't think so!


--
Bob

 

On Tue, 13 Jun 2006 21:26:59 GMT, Matt Whiting <whiting@epix.net> wrote:


>So just why else would she want to see the survey? Bob, you really
>aren't THAT naive are you?

If you want to stoop to name calling here, I think you are about as cynical
as I am naive. So take *THAT* you cynical old curmudgeon!

All seriousness aside Matt, I don't quite get what you mean. It's pretty
obvious to me that my dealer wants to know how they're doing.

If the survey is filled out in ink, shown to my sales lady, sealed in an
envelope, and mailed out to Hyundai, what's so wrong with that?

Now,,, I admit that a free tank of gas for showing the survey COULD possibly
influence someone to give the dealer the benefit of the doubt. But changing
bad to good, no to yes, 5 to 10? I don't think so!


--
Bob

 

On Tue, 13 Jun 2006 21:26:21 GMT, Matt Whiting <whiting@epix.net> wrote:



>The idea is typically to evaluate the initial quality of the car, not
>the quality of the bribes from the dealer. I've yet to see a J.D. Power
>"dealer bribe" satisfaction index, yet that is essentially what is being
>measured at my Hyundai dealer.

My only survey to date was to rate my dealer service. I recently got an oil
change for $28, and Hyundai sent me a survey. I will fill it in honestly and
mail it. I may just do it on the Internet, but then, I get no free gas. That
seems like wasting perfectly good gas to me!

Matt, be careful. Bribery takes 2. If you are accusing bribery, you are not
only accusing the dealers of offering bribes, but you are also accusing the
owners of accepting them. I for 1 take that a little bit personally. Were
you offered a bribe? If so, did you take it? What makes you think other
owners have less integrity than you?

Haven't got a JD Power survey yet, but if I do, it will be filled out with
the highest integrity. If my dealer wants to see it, they're welcome. But
they won't be filling it out, I will.
--
Bob

 

On Tue, 13 Jun 2006 21:26:21 GMT, Matt Whiting <whiting@epix.net> wrote:



>The idea is typically to evaluate the initial quality of the car, not
>the quality of the bribes from the dealer. I've yet to see a J.D. Power
>"dealer bribe" satisfaction index, yet that is essentially what is being
>measured at my Hyundai dealer.

My only survey to date was to rate my dealer service. I recently got an oil
change for $28, and Hyundai sent me a survey. I will fill it in honestly and
mail it. I may just do it on the Internet, but then, I get no free gas. That
seems like wasting perfectly good gas to me!

Matt, be careful. Bribery takes 2. If you are accusing bribery, you are not
only accusing the dealers of offering bribes, but you are also accusing the
owners of accepting them. I for 1 take that a little bit personally. Were
you offered a bribe? If so, did you take it? What makes you think other
owners have less integrity than you?

Haven't got a JD Power survey yet, but if I do, it will be filled out with
the highest integrity. If my dealer wants to see it, they're welcome. But
they won't be filling it out, I will.
--
Bob

 

On Tue, 13 Jun 2006 21:26:21 GMT, Matt Whiting <whiting@epix.net> wrote:



>The idea is typically to evaluate the initial quality of the car, not
>the quality of the bribes from the dealer. I've yet to see a J.D. Power
>"dealer bribe" satisfaction index, yet that is essentially what is being
>measured at my Hyundai dealer.

My only survey to date was to rate my dealer service. I recently got an oil
change for $28, and Hyundai sent me a survey. I will fill it in honestly and
mail it. I may just do it on the Internet, but then, I get no free gas. That
seems like wasting perfectly good gas to me!

Matt, be careful. Bribery takes 2. If you are accusing bribery, you are not
only accusing the dealers of offering bribes, but you are also accusing the
owners of accepting them. I for 1 take that a little bit personally. Were
you offered a bribe? If so, did you take it? What makes you think other
owners have less integrity than you?

Haven't got a JD Power survey yet, but if I do, it will be filled out with
the highest integrity. If my dealer wants to see it, they're welcome. But
they won't be filling it out, I will.
--
Bob

 

Matt's right. Maybe not in your particular case. But dealers offer bribes
regularly, and customers accept them regularly.

 

Matt's right. Maybe not in your particular case. But dealers offer bribes
regularly, and customers accept them regularly.

 

Matt's right. Maybe not in your particular case. But dealers offer bribes
regularly, and customers accept them regularly.

 

On Wed, 14 Jun 2006 13:00:47 -0400, "hyundaitech" <notpublic@not.public.com>
wrote:

>Matt's right. Maybe not in your particular case. But dealers offer bribes
>regularly, and customers accept them regularly.


I'm sure that Hyundai puts a lot of pressure on the dealers for their sales
and service quality. But if the car bombs in the JD Power survey, it's the
manufacturer's fault, not the dealer's. (except for certain dealer prepped
items, of course)
--
Bob

 

On Wed, 14 Jun 2006 13:00:47 -0400, "hyundaitech" <notpublic@not.public.com>
wrote:

>Matt's right. Maybe not in your particular case. But dealers offer bribes
>regularly, and customers accept them regularly.


I'm sure that Hyundai puts a lot of pressure on the dealers for their sales
and service quality. But if the car bombs in the JD Power survey, it's the
manufacturer's fault, not the dealer's. (except for certain dealer prepped
items, of course)
--
Bob