Re: All the oil ran out of my new 2007 CR-V !!
 

In rec.autos.makers.honda Chuck Connell <connell@chc-3.com> wrote:
> I have decided to accept the engine repair and the warranty. Here's why...

> - The warranty is a full 7y/100k, not just on the engine. It is the Honda

The overriding reason is that you really don't have much choice.

100k isn't long for a Honda. What if this defect caused the life of the
engine to drop from 320k to 200k? That's well beyond your warranty, but
it's a loss to you.

On the other hand, was there any damage done? Probably not. Was that a
low oil level light, or a low oil pressure light? A low level light is an
early warning. Reacting to a low level light as you did should result in
no harm to the engine. A low pressure condition could cause some amount of
damage to the motor, perhaps damage you will never see.

> On the other hand... I am disappointed in how the dealer (Herb Chambers,
> Burlington MA) responded to this. The General Manager tried to call me
> once, and left a message. But he never called back again, despite my 3-4
> phone messages to him plus a fax. The dealer should have jumped on this
> problem and done anything reasonable to satisfy the customer. All my
> substantial conversations were with American Honda Corp, and they were very
> responsive.

"Reasonable" doesn't include throwing away a new car at his expense, nor
does it include casual return of phone calls if it has been indicated that
the customer is after a resolution that isn't likely to occur. As others
noted, the dealer is not in charge here, AMC is in control. You had
"substantial" conversations with the people with the financial involvement.

--
---
Clarence A Dold - Hidden Valley Lake, CA, USA GPS: 38.8,-122.5

Re: All the oil ran out of my new 2007 CR-V !!
 

In rec.autos.makers.honda Chuck Connell <connell@chc-3.com> wrote:
> I have decided to accept the engine repair and the warranty. Here's why...

> - The warranty is a full 7y/100k, not just on the engine. It is the Honda

The overriding reason is that you really don't have much choice.

100k isn't long for a Honda. What if this defect caused the life of the
engine to drop from 320k to 200k? That's well beyond your warranty, but
it's a loss to you.

On the other hand, was there any damage done? Probably not. Was that a
low oil level light, or a low oil pressure light? A low level light is an
early warning. Reacting to a low level light as you did should result in
no harm to the engine. A low pressure condition could cause some amount of
damage to the motor, perhaps damage you will never see.

> On the other hand... I am disappointed in how the dealer (Herb Chambers,
> Burlington MA) responded to this. The General Manager tried to call me
> once, and left a message. But he never called back again, despite my 3-4
> phone messages to him plus a fax. The dealer should have jumped on this
> problem and done anything reasonable to satisfy the customer. All my
> substantial conversations were with American Honda Corp, and they were very
> responsive.

"Reasonable" doesn't include throwing away a new car at his expense, nor
does it include casual return of phone calls if it has been indicated that
the customer is after a resolution that isn't likely to occur. As others
noted, the dealer is not in charge here, AMC is in control. You had
"substantial" conversations with the people with the financial involvement.

--
---
Clarence A Dold - Hidden Valley Lake, CA, USA GPS: 38.8,-122.5

Re: All the oil ran out of my new 2007 CR-V !!
 

In rec.autos.makers.honda Chuck Connell <connell@chc-3.com> wrote:
> I have decided to accept the engine repair and the warranty. Here's why...

> - The warranty is a full 7y/100k, not just on the engine. It is the Honda

The overriding reason is that you really don't have much choice.

100k isn't long for a Honda. What if this defect caused the life of the
engine to drop from 320k to 200k? That's well beyond your warranty, but
it's a loss to you.

On the other hand, was there any damage done? Probably not. Was that a
low oil level light, or a low oil pressure light? A low level light is an
early warning. Reacting to a low level light as you did should result in
no harm to the engine. A low pressure condition could cause some amount of
damage to the motor, perhaps damage you will never see.

> On the other hand... I am disappointed in how the dealer (Herb Chambers,
> Burlington MA) responded to this. The General Manager tried to call me
> once, and left a message. But he never called back again, despite my 3-4
> phone messages to him plus a fax. The dealer should have jumped on this
> problem and done anything reasonable to satisfy the customer. All my
> substantial conversations were with American Honda Corp, and they were very
> responsive.

"Reasonable" doesn't include throwing away a new car at his expense, nor
does it include casual return of phone calls if it has been indicated that
the customer is after a resolution that isn't likely to occur. As others
noted, the dealer is not in charge here, AMC is in control. You had
"substantial" conversations with the people with the financial involvement.

--
---
Clarence A Dold - Hidden Valley Lake, CA, USA GPS: 38.8,-122.5

Re: All the oil ran out of my new 2007 CR-V !!
 

Chuck Connell wrote:
> I have decided to accept the engine repair and the warranty. Here's why...
>

Not a bad thing, really, but I would go for the 8 year 120,000
HondaCare warranty. It's retail value is only a couple of hundred more
& Honda left you this negotiation room, so ask for it. (Eight years is
new for 2007 models. Most people don't know it exists.)

HondaCare does not cover "wear". It technically covers parts that
"break", so I would ask for special terms that "wear" of internal
engine parts is in fact covered. That's the whole point of this
exercise: concern over unusual wear caused by insufficient
lubrication.

HondaCare warranties are transferrable, so it would be worth something
to you later on.

Re: All the oil ran out of my new 2007 CR-V !!
 

Chuck Connell wrote:
> I have decided to accept the engine repair and the warranty. Here's why...
>

Not a bad thing, really, but I would go for the 8 year 120,000
HondaCare warranty. It's retail value is only a couple of hundred more
& Honda left you this negotiation room, so ask for it. (Eight years is
new for 2007 models. Most people don't know it exists.)

HondaCare does not cover "wear". It technically covers parts that
"break", so I would ask for special terms that "wear" of internal
engine parts is in fact covered. That's the whole point of this
exercise: concern over unusual wear caused by insufficient
lubrication.

HondaCare warranties are transferrable, so it would be worth something
to you later on.

Re: All the oil ran out of my new 2007 CR-V !!
 

Chuck Connell wrote:
> I have decided to accept the engine repair and the warranty. Here's why...
>

Not a bad thing, really, but I would go for the 8 year 120,000
HondaCare warranty. It's retail value is only a couple of hundred more
& Honda left you this negotiation room, so ask for it. (Eight years is
new for 2007 models. Most people don't know it exists.)

HondaCare does not cover "wear". It technically covers parts that
"break", so I would ask for special terms that "wear" of internal
engine parts is in fact covered. That's the whole point of this
exercise: concern over unusual wear caused by insufficient
lubrication.

HondaCare warranties are transferrable, so it would be worth something
to you later on.

Re: All the oil ran out of my new 2007 CR-V !!
 

Chuck Connell wrote:
> I have decided to accept the engine repair and the warranty. Here's why...
>

Not a bad thing, really, but I would go for the 8 year 120,000
HondaCare warranty. It's retail value is only a couple of hundred more
& Honda left you this negotiation room, so ask for it. (Eight years is
new for 2007 models. Most people don't know it exists.)

HondaCare does not cover "wear". It technically covers parts that
"break", so I would ask for special terms that "wear" of internal
engine parts is in fact covered. That's the whole point of this
exercise: concern over unusual wear caused by insufficient
lubrication.

HondaCare warranties are transferrable, so it would be worth something
to you later on.

Re: All the oil ran out of my new 2007 CR-V !!
 

<dold@83.usenet.us.com> wrote in message news:eluj9h$ngv$1@blue.rahul.net...
> 100k isn't long for a Honda. What if this defect caused the life of the
> engine to drop from 320k to 200k? That's well beyond your warranty, but
> it's a loss to you.
>
I can't imagine what that damage would be. Oil starvation isn't exactly rare
and the effects are well known.

Mike

Re: All the oil ran out of my new 2007 CR-V !!
 

<dold@83.usenet.us.com> wrote in message news:eluj9h$ngv$1@blue.rahul.net...
> 100k isn't long for a Honda. What if this defect caused the life of the
> engine to drop from 320k to 200k? That's well beyond your warranty, but
> it's a loss to you.
>
I can't imagine what that damage would be. Oil starvation isn't exactly rare
and the effects are well known.

Mike

Re: All the oil ran out of my new 2007 CR-V !!
 

<dold@83.usenet.us.com> wrote in message news:eluj9h$ngv$1@blue.rahul.net...
> 100k isn't long for a Honda. What if this defect caused the life of the
> engine to drop from 320k to 200k? That's well beyond your warranty, but
> it's a loss to you.
>
I can't imagine what that damage would be. Oil starvation isn't exactly rare
and the effects are well known.

Mike

Re: All the oil ran out of my new 2007 CR-V !!
 

<dold@83.usenet.us.com> wrote in message news:eluj9h$ngv$1@blue.rahul.net...
> 100k isn't long for a Honda. What if this defect caused the life of the
> engine to drop from 320k to 200k? That's well beyond your warranty, but
> it's a loss to you.
>
I can't imagine what that damage would be. Oil starvation isn't exactly rare
and the effects are well known.

Mike

Re: All the oil ran out of my new 2007 CR-V !!
 

Chuck Connell wrote:

>
> > On the other hand... I am disappointed in how the dealer (Herb Chambers,
> > Burlington MA) responded to this. The General Manager tried to call me
> > once, and left a message. But he never called back again, despite my 3-4
> > phone messages to him plus a fax. The dealer should have jumped on this
> > problem and done anything reasonable to satisfy the customer. All my
> > substantial conversations were with American Honda Corp, and they were
> > very responsive.
> >

My gut hunch is you have no engine damage at all.. The reason I say
that
is you didn't take too long to deal with it, and if I remember right
from your
postings, you didn't drive too much with the light actually on. If the
engine was
so low as to really be a problem, you would almost certainly hear it.
IE:
noisy valves clacking, possible knocking, etc.. I don't think you
noticed this,
so I don't think it was ever totally out of oil.
So I think most likely you didn't have any real damage, and with the
warranty,
you should be ok. If the engine did get messed up, it will already be
sounding
at least slightly different than it did before. If it still runs and
sounds exactly
the same as before, I wouldn't be too worried about it.
MK

Re: All the oil ran out of my new 2007 CR-V !!
 

Chuck Connell wrote:

>
> > On the other hand... I am disappointed in how the dealer (Herb Chambers,
> > Burlington MA) responded to this. The General Manager tried to call me
> > once, and left a message. But he never called back again, despite my 3-4
> > phone messages to him plus a fax. The dealer should have jumped on this
> > problem and done anything reasonable to satisfy the customer. All my
> > substantial conversations were with American Honda Corp, and they were
> > very responsive.
> >

My gut hunch is you have no engine damage at all.. The reason I say
that
is you didn't take too long to deal with it, and if I remember right
from your
postings, you didn't drive too much with the light actually on. If the
engine was
so low as to really be a problem, you would almost certainly hear it.
IE:
noisy valves clacking, possible knocking, etc.. I don't think you
noticed this,
so I don't think it was ever totally out of oil.
So I think most likely you didn't have any real damage, and with the
warranty,
you should be ok. If the engine did get messed up, it will already be
sounding
at least slightly different than it did before. If it still runs and
sounds exactly
the same as before, I wouldn't be too worried about it.
MK

Re: All the oil ran out of my new 2007 CR-V !!
 

Chuck Connell wrote:

>
> > On the other hand... I am disappointed in how the dealer (Herb Chambers,
> > Burlington MA) responded to this. The General Manager tried to call me
> > once, and left a message. But he never called back again, despite my 3-4
> > phone messages to him plus a fax. The dealer should have jumped on this
> > problem and done anything reasonable to satisfy the customer. All my
> > substantial conversations were with American Honda Corp, and they were
> > very responsive.
> >

My gut hunch is you have no engine damage at all.. The reason I say
that
is you didn't take too long to deal with it, and if I remember right
from your
postings, you didn't drive too much with the light actually on. If the
engine was
so low as to really be a problem, you would almost certainly hear it.
IE:
noisy valves clacking, possible knocking, etc.. I don't think you
noticed this,
so I don't think it was ever totally out of oil.
So I think most likely you didn't have any real damage, and with the
warranty,
you should be ok. If the engine did get messed up, it will already be
sounding
at least slightly different than it did before. If it still runs and
sounds exactly
the same as before, I wouldn't be too worried about it.
MK

Re: All the oil ran out of my new 2007 CR-V !!
 

Chuck Connell wrote:

>
> > On the other hand... I am disappointed in how the dealer (Herb Chambers,
> > Burlington MA) responded to this. The General Manager tried to call me
> > once, and left a message. But he never called back again, despite my 3-4
> > phone messages to him plus a fax. The dealer should have jumped on this
> > problem and done anything reasonable to satisfy the customer. All my
> > substantial conversations were with American Honda Corp, and they were
> > very responsive.
> >

My gut hunch is you have no engine damage at all.. The reason I say
that
is you didn't take too long to deal with it, and if I remember right
from your
postings, you didn't drive too much with the light actually on. If the
engine was
so low as to really be a problem, you would almost certainly hear it.
IE:
noisy valves clacking, possible knocking, etc.. I don't think you
noticed this,
so I don't think it was ever totally out of oil.
So I think most likely you didn't have any real damage, and with the
warranty,
you should be ok. If the engine did get messed up, it will already be
sounding
at least slightly different than it did before. If it still runs and
sounds exactly
the same as before, I wouldn't be too worried about it.
MK