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Re: Update -- it was the crank seal
"Red Cloud" <mmdir2005@yahoo.com> wrote in message
news:1166085369.179513.138720@t46g2000cwa.googlegr oups.com... > > Chuck Connell wrote: >> Just got off the phone with the service rep at the dealer (Herb Chambers >> in >> Burlington MA). The crank seal was blown. The oil was pumping onto the >> ground as the engine ran. He said "it looks like everything is OK inside >> the engine". I said there is no way to know that without putting the >> crankshaft and cylinder walls under a microscope. He more or less agreed. >> >> I said that I want a new car, and he agreed to escalate this to his >> manager. >> >> Chuck > > Wow! Already engine trouble on brand new cars??? Wow! Way too early. > > I bet that Hyundai dealer will exchange with a new car. > It would be a real scandal if there were a lot of these, but this is the first one I've heard of in the five years or so I've been here. Of course it is most likely a failure of the seal itself, and it's a good bet Hyundai gets their seals from the same vendor, for the same reasons Honda buys from them. Few dealers would want to exchange the entire car; I doubt the Hyundai dealers are as foolish as you suggest. (You wouldn't do that, would you?) Infancy failures are legion - that's why warranties exist, you know - and they are usually handled on the concept of the "FRU" (field replaceable unit). In this case the unit is the engine, because the whole car isn't riddled with defects. A new car would mean the customer is exposed to being the field tester for a whole new vehicle again, with the increased risk of failures that implies. Mike |
Re: Update -- it was the crank seal
"Red Cloud" <mmdir2005@yahoo.com> wrote in message
news:1166085369.179513.138720@t46g2000cwa.googlegr oups.com... > > Chuck Connell wrote: >> Just got off the phone with the service rep at the dealer (Herb Chambers >> in >> Burlington MA). The crank seal was blown. The oil was pumping onto the >> ground as the engine ran. He said "it looks like everything is OK inside >> the engine". I said there is no way to know that without putting the >> crankshaft and cylinder walls under a microscope. He more or less agreed. >> >> I said that I want a new car, and he agreed to escalate this to his >> manager. >> >> Chuck > > Wow! Already engine trouble on brand new cars??? Wow! Way too early. > > I bet that Hyundai dealer will exchange with a new car. > It would be a real scandal if there were a lot of these, but this is the first one I've heard of in the five years or so I've been here. Of course it is most likely a failure of the seal itself, and it's a good bet Hyundai gets their seals from the same vendor, for the same reasons Honda buys from them. Few dealers would want to exchange the entire car; I doubt the Hyundai dealers are as foolish as you suggest. (You wouldn't do that, would you?) Infancy failures are legion - that's why warranties exist, you know - and they are usually handled on the concept of the "FRU" (field replaceable unit). In this case the unit is the engine, because the whole car isn't riddled with defects. A new car would mean the customer is exposed to being the field tester for a whole new vehicle again, with the increased risk of failures that implies. Mike |
Re: Update -- it was the crank seal
"Red Cloud" <mmdir2005@yahoo.com> wrote in message
news:1166085369.179513.138720@t46g2000cwa.googlegr oups.com... > > Chuck Connell wrote: >> Just got off the phone with the service rep at the dealer (Herb Chambers >> in >> Burlington MA). The crank seal was blown. The oil was pumping onto the >> ground as the engine ran. He said "it looks like everything is OK inside >> the engine". I said there is no way to know that without putting the >> crankshaft and cylinder walls under a microscope. He more or less agreed. >> >> I said that I want a new car, and he agreed to escalate this to his >> manager. >> >> Chuck > > Wow! Already engine trouble on brand new cars??? Wow! Way too early. > > I bet that Hyundai dealer will exchange with a new car. > It would be a real scandal if there were a lot of these, but this is the first one I've heard of in the five years or so I've been here. Of course it is most likely a failure of the seal itself, and it's a good bet Hyundai gets their seals from the same vendor, for the same reasons Honda buys from them. Few dealers would want to exchange the entire car; I doubt the Hyundai dealers are as foolish as you suggest. (You wouldn't do that, would you?) Infancy failures are legion - that's why warranties exist, you know - and they are usually handled on the concept of the "FRU" (field replaceable unit). In this case the unit is the engine, because the whole car isn't riddled with defects. A new car would mean the customer is exposed to being the field tester for a whole new vehicle again, with the increased risk of failures that implies. Mike |
Re: New engine option ?
"Red Cloud" <mmdir2005@yahoo.com> wrote in message
news:1166086097.812921.220340@j72g2000cwa.googlegr oups.com... > > > He should get new engine if not get a new car even if the fault is on > the driver. > If this happens to Hyundai, with Hyundai aggressive service will > replace new engine based on Hyundia's 5 years or 100,000 miles > guarantee. > You notice he is in line to get a new engine under the Honda warranty, too? Hyundai isn't as stupid as you suggest; they are pretty smart people. They won't warranty something that is damaged through owner negligence, because it is spelled out in the warranty and that would be simply bad business. Leading car makers, including Honda and Toyota, have consistently given customers the benefit of the doubt and footed the bill for major failures that may be brought on by customer negligence. But that doesn't mean they are foolish about it. Mike |
Re: New engine option ?
"Red Cloud" <mmdir2005@yahoo.com> wrote in message
news:1166086097.812921.220340@j72g2000cwa.googlegr oups.com... > > > He should get new engine if not get a new car even if the fault is on > the driver. > If this happens to Hyundai, with Hyundai aggressive service will > replace new engine based on Hyundia's 5 years or 100,000 miles > guarantee. > You notice he is in line to get a new engine under the Honda warranty, too? Hyundai isn't as stupid as you suggest; they are pretty smart people. They won't warranty something that is damaged through owner negligence, because it is spelled out in the warranty and that would be simply bad business. Leading car makers, including Honda and Toyota, have consistently given customers the benefit of the doubt and footed the bill for major failures that may be brought on by customer negligence. But that doesn't mean they are foolish about it. Mike |
Re: New engine option ?
"Red Cloud" <mmdir2005@yahoo.com> wrote in message
news:1166086097.812921.220340@j72g2000cwa.googlegr oups.com... > > > He should get new engine if not get a new car even if the fault is on > the driver. > If this happens to Hyundai, with Hyundai aggressive service will > replace new engine based on Hyundia's 5 years or 100,000 miles > guarantee. > You notice he is in line to get a new engine under the Honda warranty, too? Hyundai isn't as stupid as you suggest; they are pretty smart people. They won't warranty something that is damaged through owner negligence, because it is spelled out in the warranty and that would be simply bad business. Leading car makers, including Honda and Toyota, have consistently given customers the benefit of the doubt and footed the bill for major failures that may be brought on by customer negligence. But that doesn't mean they are foolish about it. Mike |
Re: New engine option ?
"Red Cloud" <mmdir2005@yahoo.com> wrote in message
news:1166086097.812921.220340@j72g2000cwa.googlegr oups.com... > > > He should get new engine if not get a new car even if the fault is on > the driver. > If this happens to Hyundai, with Hyundai aggressive service will > replace new engine based on Hyundia's 5 years or 100,000 miles > guarantee. > You notice he is in line to get a new engine under the Honda warranty, too? Hyundai isn't as stupid as you suggest; they are pretty smart people. They won't warranty something that is damaged through owner negligence, because it is spelled out in the warranty and that would be simply bad business. Leading car makers, including Honda and Toyota, have consistently given customers the benefit of the doubt and footed the bill for major failures that may be brought on by customer negligence. But that doesn't mean they are foolish about it. Mike |
Re: Update -- it was the crank seal
"Michael Pardee" <michaeltnull@cybertrails.com> wrote in
news:_Kmdnbo0q4smchzYnZ2dnUVZ_tKjnZ2d@sedona.net: > Infancy failures are legion Actully, they're extremely rare. The problem is, even a 0.01% field failure rate is considered catastrophic due to the absolute numbers involved. Plus the bad publicity generated therefrom. > that's why warranties exist, you > know And the worse the perceived quality, often the better the warranty, in an attempt at putting peoples' minds at ease. Anybody remember NSU's rotaries? -- Tegger The Unofficial Honda/Acura FAQ www.tegger.com/hondafaq/ |
Re: Update -- it was the crank seal
"Michael Pardee" <michaeltnull@cybertrails.com> wrote in
news:_Kmdnbo0q4smchzYnZ2dnUVZ_tKjnZ2d@sedona.net: > Infancy failures are legion Actully, they're extremely rare. The problem is, even a 0.01% field failure rate is considered catastrophic due to the absolute numbers involved. Plus the bad publicity generated therefrom. > that's why warranties exist, you > know And the worse the perceived quality, often the better the warranty, in an attempt at putting peoples' minds at ease. Anybody remember NSU's rotaries? -- Tegger The Unofficial Honda/Acura FAQ www.tegger.com/hondafaq/ |
Re: Update -- it was the crank seal
"Michael Pardee" <michaeltnull@cybertrails.com> wrote in
news:_Kmdnbo0q4smchzYnZ2dnUVZ_tKjnZ2d@sedona.net: > Infancy failures are legion Actully, they're extremely rare. The problem is, even a 0.01% field failure rate is considered catastrophic due to the absolute numbers involved. Plus the bad publicity generated therefrom. > that's why warranties exist, you > know And the worse the perceived quality, often the better the warranty, in an attempt at putting peoples' minds at ease. Anybody remember NSU's rotaries? -- Tegger The Unofficial Honda/Acura FAQ www.tegger.com/hondafaq/ |
Re: Update -- it was the crank seal
"Michael Pardee" <michaeltnull@cybertrails.com> wrote in
news:_Kmdnbo0q4smchzYnZ2dnUVZ_tKjnZ2d@sedona.net: > Infancy failures are legion Actully, they're extremely rare. The problem is, even a 0.01% field failure rate is considered catastrophic due to the absolute numbers involved. Plus the bad publicity generated therefrom. > that's why warranties exist, you > know And the worse the perceived quality, often the better the warranty, in an attempt at putting peoples' minds at ease. Anybody remember NSU's rotaries? -- Tegger The Unofficial Honda/Acura FAQ www.tegger.com/hondafaq/ |
Re: New engine option ?
Chuck Connell wrote:
> I have not yet heard back from the dealer, about their intended > resolution. I am now driving a rental, which they are paying for. If > the dealer offers to install a new engine, I am wondering if I should > accept it... It seems pretty complicated to me to replace the whole > engine, with all of its many interconnections, and do it as well as > the engine in a new car. > Thoughts on whether I could trust a dealer to do this right? > > Chuck The install new engines in the factory all the time. |
Re: New engine option ?
Chuck Connell wrote:
> I have not yet heard back from the dealer, about their intended > resolution. I am now driving a rental, which they are paying for. If > the dealer offers to install a new engine, I am wondering if I should > accept it... It seems pretty complicated to me to replace the whole > engine, with all of its many interconnections, and do it as well as > the engine in a new car. > Thoughts on whether I could trust a dealer to do this right? > > Chuck The install new engines in the factory all the time. |
Re: New engine option ?
Chuck Connell wrote:
> I have not yet heard back from the dealer, about their intended > resolution. I am now driving a rental, which they are paying for. If > the dealer offers to install a new engine, I am wondering if I should > accept it... It seems pretty complicated to me to replace the whole > engine, with all of its many interconnections, and do it as well as > the engine in a new car. > Thoughts on whether I could trust a dealer to do this right? > > Chuck The install new engines in the factory all the time. |
Re: New engine option ?
Chuck Connell wrote:
> I have not yet heard back from the dealer, about their intended > resolution. I am now driving a rental, which they are paying for. If > the dealer offers to install a new engine, I am wondering if I should > accept it... It seems pretty complicated to me to replace the whole > engine, with all of its many interconnections, and do it as well as > the engine in a new car. > Thoughts on whether I could trust a dealer to do this right? > > Chuck The install new engines in the factory all the time. |
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